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"Staff is nice , however The tatami bed was quite uncomfortable and made it difficult to get a good night’s sleep. We also had to set up the bedding ourselves, which was inconvenient. The room was very cold and there was no proper heating provided, which made the stay less comfortable, especially at night. In addition, the shared toilet and bathroom were not very convenient."

"The most beautiful and amazing property I’ve ever stayed at. The staff is so kind and welcoming. Amenities are exquisite. Close to great attractions. Would definitely come back one day."

"The room conditions were excellent, exceeding my expectations. The staff were very helpful and the transportation services were very efficient; above all, it helped us to relax."

"The property is right up next to the mountain,and will need to drive or make use of the Uzi Bus system to get to the locality ,but this makes it very unique. "

"Amazing experience and would visit again in a heartbeat."

"Near lake and peaceful mountains, lockers for luggage are nice, check in time is super late "

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"I am glad I choose this hotel, it made us feel so pampered ! the room are great,we loved the Japanese traditional style room,that is one reason I picked this hotel. the area is a bit remote but with shuttler service that hotel provide, it work out very well. the Onsen was two thumb up,my and my two daughter enjoy the serenity every night,felt relaxed and rejuvenated.wish we can stay there forever. all the staff are very friendly and helpful I also really apricated their pronto attitude and the efficient manner,you asked an extra towel,in a second their are right at your door. I added the breakfast in our stay and it was a really nice experience too! we will stay there again when we go back to Hakone"

"For me, it's perfect Location: - If you're looking for a breathtaking sight of Mt Fuji, this is the way to go. It may not be the most convenient Hotel but I'd say it has a great view of Mt. Fuji. Staff: - They are professional, Friendly and well Respected. They will give you very accurate information at their hotel and try their best to make you feel comfortable. Dinner: - Dinner is a must-have. I'm sure there are other options around, but make sure you try them since you're there. All their food was fresh or cooked on site. The quality is top-notch. Room: - The Mt. Fuji view room is everything you would expect for a four-star hotel. Clean, essentials were ready to use, comfortable, and quiet. I personally was very please at the fact that although it's right next to a busy street, I still got my quality sleep. Breakfast: - equally amazing as the dinner. I like that they had western style and a traditional Japanese breakfast. Be there early for an even better experience. Overall, it's one of my personal favorites, and I definitely will come back in the future. Make sure you try their onsen while you're their you'll be surprise on how good it is."