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Hotel Esencia

Photo gallery for Hotel Esencia

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Outdoor spa bath

Overview of Hotel Esencia

Hotel Esencia

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO, 77750

Explore the area

  • Popular LocationXpu-ha Beach14 min walk
  • Popular LocationEcopark Kantun Chi3 min drive
  • Popular LocationCenote Cristalino3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)26 min drive

Choose dates to view prices

About this area

Xpu-Ha

Located in Xpu-Ha, Hotel Esencia is in the entertainment district and on the beach. Cenote Cristalino and Chikinha Cenote are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ecopark Kantun Chi and Akumal Ecological Center. Travelling with kids? Consider Aktun Chen and Xplor Theme Park. Looking to get your feet wet? Scuba diving, snorkelling and swimming adventures can be found near the property.

What's nearby

  • Xpu-ha Beach - 14 min walk
  • Ecopark Kantun Chi - 3 min drive
  • Cenote Cristalino - 3 min drive
  • Chikinha Cenote - 7 min drive
  • Taj Mahal Cenote - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 74 min drive

Restaurants

  • Beefbar Restaurant — 1 min walk
  • Mistura Restaurant — 1 min walk
  • Royal Grill - 18 min walk
  • Bloved Lounge & Restaurant - 19 min walk
  • Paparazzi - 7 min drive

About this property

Hotel Esencia

Upscale resort on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hotel Esencia's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 45 individually decorated rooms feature free WiFi and memory foam beds. Flat-screen TVs with cable channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches such as espresso makers and pillow menus.
Hotel Esencia offers 45 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 32-inch Flat-screen televisions come with cable channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in February 2020.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Esencia Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 990-1770 for adults and USD 550-990 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Art gallery
  • Beach volleyball
  • Children's pool
  • Designer shops
  • Free beach club
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Private picnics
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Gift shop/newsstand
  • Library
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Well-lit path to entrance

More

  • Beach towels
  • Books
  • Communal living room
  • Games
  • Renovated entire property – February 2020
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Deck or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Casa Maya
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 2500 per pet, per day
Dogs welcome
1 per room (up to 22 lbs/10 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 1500.0 per night.
Cots (infant beds) are available for USD 1500.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 10 per cent of room rate
The resort fee includes:
  • Housekeeping

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 990 and USD 1770 for adults, and USD 550 and USD 990 for children (approximately)
  • Airport shuttle fee: USD 3850 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 3850 (one-way), (up to 11 years old)
  • Pet fee: USD 2500 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 1500.0 per night
  • Rollaway bed fee: USD 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products

We should mention

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is not required for transport to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Esencia Hotel Xpu-Ha
Esencia Xpu-Ha
Esencia Hotel Playa Del Carmen
Esencia Hotel Playa Del Carmen
Hotel Esencia Riviera Maya, Mexico - Xpu-Ha
Esencia Hotel
Hotel Esencia Xpu-Ha
Esencia Hotel Solidaridad
Esencia Solidaridad
Hotel Esencia Riviera Maya
Hotel Esencia Resort
Hotel Esencia Xpu-Ha
Hotel Esencia Resort Xpu-Ha

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 35 out of 42 reviews
5 - Excellent 83%
Rating 4 - Good. 4 out of 42 reviews
4 - Good 10%
Rating 3 - Okay. 3 out of 42 reviews
3 - Okay 7%
Rating 2 - Poor. 0 out of 42 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 42 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.7/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Stayed 5 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best. Place. Ever. Everything and everyone was amazing.
Stayed 5 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Stayed 3 nights in Aug 2019