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"I left something in my room, called several times but no one picked up, nor did anyone call me back. At breakfast when I asked for a 2nd cup of coffee, was told that the coffee machine was broken. So-so service; but the pub was nice in the evening."

"Staff was very good ,ample parking "

"Breakfast options were limited"

"Food in the restaurant was really good. Staff were really good and friendly. Beds are hard. And bedrooms outdated. Shower was very poor flowing "

"The classic room we booked was very tired and dated. The walls, especially around switchesX were marked, worn and grubby. The bathroom was especially bad, dusty, mouldy and generally needs a refurb - I felt dirty using it! The decoration, fixtures and fittings were extremely dated. The carpets were marked and stained. The hallway was like a labyrinth, and creaked loudly as other guests walked down it past the room. The outlook was a rear court yard, very minimal natural light in the room. The room doors slam loudly, so between that and the hallway our sleep was disturbed often. The bed was average, small double - bedding was clean at least. We were charged £10 extra for a bed for our 2.5 year old son to sleep in. Nobody asked us how our visit was, even on check out. The rest of the hotel looks in need of a good clean and refurb."

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."

"Staff were great, hotel very clean, room was amazing and very quiet. Even had a phone call prior to the stay asking how we wanted the room to be set up for the family - Very impressed"

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."

"Excellent stay. Staff were superb along with the food and drink on offer. Maybe some healthier options would be a suggestion, plus the heating was constantly on full through the building. Money saving opportunity here. Definitely recommend."