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"Very nice traditional inn with great food"

"Highlights are the centre-of-town location, the restaurant/breakfast room and lovely character of the hotel. Staff were friendly and room was warm and comfortable. Breakfast was good, ours being cooked-to-order but the buffet ‘full-English’ was less appealing (bacon not replenished and fried eggs that looked like they had been standing for some time - the latter should be cooked fresh to order). Decor in places (corridors especially) due for a refresh and the outlook of our first-floor room was into a ‘well’ facing other rooms’ windows. Overall a pleasant one-night stay and walkable to the City hospital."

"The hotel was lovely, very clean and warm. The room was very nice, comfortable, quiet and with good facilities. Very good breakfast, free parking, lovely location. The staff were very friendly and helpful. Can happily recommend."

"Room clean, amenities ok bathroom and rooms dated and needing attention. "

"As always a lovely stay with excellent food and brilliant staff. They are so friendly, efficient and attentive."

"Interesting building and interior. Gardens were not as complimentary to the structure as similar hotels I Wales."

"Room absolutely perfect, very clean - super location. Continental breakfast provided as self service but no indication as to where it was. Luckily I found someone who was able to show me as it was in another part of the building with no signage, otherwise I wouldn’t have found it. Limited reception facilities, no one there when I left so unsure how to pay, in the end I left cash with a lady who assisted with the Abbey. Would definitely stay again, but I bit more direction/guidance would have been really helpful."

"This hotel is situated in the heart of the High Street with everything within easy walking distance . There was also a little Market with lovely things that was well worth a look . "

"Hay-on-wye is a special place and the Swan Hotel is a great place to stay, especially if you have a dog. The staff couldn't have been more friendly and helpful. We will definitely be back."