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"Phil in the spa is the best manager you could hope for, far better than other hotels in the group. Hence why everything runs smoothly in the spa"

"Room was clean, comfortable with good air con. All staff were helpful during stay. No chef for evening meals either night of stay. Was not informed about this on arrival."

"The best breakfast we’ve ever had in a hotel. The facilities were excellent. The communal areas had lovely artwork, sculptures and decoration. The restaurant was excellent too. We loved the local and how easy it was to walk into Chester - so we didn’t need to get in the car quite so often, which made the holiday more relaxing. The rooftop car parking was easily accessible from the hotel too. The room was comfortably big enough for 4 people and we liked the large 55inch TV. Our only note - in our room - 307 - some of the wallpaper was peeling and the paint was a bit tired."

"It was an average larger hotel but we felt a bit disappointed by our stay, unlikely to return. The room was next to a dual carriage way and noisy with the cars/smelt of petrol fumes, when requesting a change of room we didn’t get much response. The place was generally a bit run down. The breakfast was ok but limited to traditional cereals and an average cooked breakfast- little choice for vegetarians, continentals or those who wish for more healthy options. "

"Air conditioning was great. Located perfect for shops restaurants and close to river for nice walks. "

"Excellent "

"Yes breakfast was amamzing "

"Friendly staff. Convenient location. Nice cmean and comfortable room and bathroom."

"Shocker experience staff very rude beyond the counter when I asked a simple question where"