Indoor pool

Reviews of Sandman Hotel & Suites Winnipeg Airport

3 out of 5
Sandman Hotel & Suites Winnipeg Airport
1750 Sargent Ave, Winnipeg, MB

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darryle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amenities was awesome especially the exercise room
Stayed 7 nights in May 2024

10/10 Excellent

Ayaduray, Toronto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient for business
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice!
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying in but I don’t have an Mastercard
Stayed 2 nights in May 2024

8/10 Good

margaret

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good friendly service
Stayed 2 nights in May 2024

2/10 Terrible

Walter

Disliked: Staff & service, amenities
I chose this property as it is close to the airport, Expedia advertises free airport shuttle. When I asked for an airport shuttle in the morning, Anh said.”this was not available as I had booked it through a third party!” (Expedia) I was told that parking was only available for those staying 8 or 15 nights away from here. I told her this was ridiculous as I’ve stayed here before, flew out and used the park and fly as long as I stayed one night. The story then changed that I could park here, but I’d have to pay $10/night, for parking. No where on Expedia does it say this. I feel like the two clerks were lying and not truthful. The story kept changing, what is the point of having a park and fly when it’s half the cost of the parking at the airport??? The majority of the parking in the back of the hotel is empty as it’s being used for storage of construction materials. I will never stay here again and I am extremely upset, Also think twice about using Expedia and this property to book as the hotel will not honour the free shuttle, it’s not free. It feels like you’re in Mexico, where there’s hidden and unfair charges that they want to charge and don’t disclose it until you’re at the check in. Never again will I stay here.
Stayed 1 night in May 2024
Response from William H on 18 May 2024
Hello Walter, we are sorry to hear that the parking was not disclosed to you by our third-party vendor. Please note third party vendors are not able to provide any services other than the room booking. For Park & Fly rates they need to be booked at the Hotel specifically. Thank you and we hope to see you again soon!

4/10 Poor

Brenda

Travelled with family
Rooms need upgrades
Stayed 3 nights in May 2024
Response from William H on 18 May 2024
Hello Brenda, We appreciate your feedback about our hotel. I’m sorry to hear you feel the décor is outdated and in need of a makeover. We hope you’ll come back and join us to see the new look.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from William H on 18 May 2024
Hello Brittany, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from William H on 14 May 2024
Hello Daniel, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from William H on 12 May 2024
Hello Loretta, Thank you very much for such a great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

10/10 Excellent

Vivek, Brampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Close to airport, shopping and dining.
Stayed 1 night in May 2024
Response from William H on 11 May 2024
Hello Vivek, Thank you very much for your review and feedback, We're thrilled to hear that our location is so convenient for you and you were satisfied with our accommodations and services.

10/10 Excellent

Edwina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Also the restaurant was connected to the hotel so I didn't have to go outside to eat.
Stayed 2 nights in May 2024
Response from William H on 11 May 2024
Hello Edwina, Thank you very much for your review and we appreciate your positive feedback about our hotel. We do take pride of our on-site restaurants and we are glad you were able to visit one of them. We hope to see you again soon!

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 2 nights in May 2024
Response from William H on 11 May 2024
Hello Darcy, Thank you for taking time sharing your review with us, If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick Check in close to airport . Great staff
Stayed 1 night in May 2024
Response from William H on 11 May 2024
Hello Richard, Thank you very much for your review and feedback. We're thrilled to hear that our location is so convenient for you and our staff were very helpful, We hope to see you again soon.

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from William H on 4 May 2024
Hello Elsa, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from William H on 4 May 2024
Hello Larissa, Thank you very much for such a great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

10/10 Excellent

JAMEY, THE PAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most comfortable beds! Clean rooms great service!
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Jamey, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Wei Jia

Liked: Cleanliness, staff & service, property conditions & facilities
overall great
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Wei, Thank you so much for taking the time to leave a great rating. We really appreciate your business. We hope you see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to get with entrance’s off of both of the adjacent streets. Front Desk staff were friendly, efficient and helpful.
Stayed 2 nights in Apr 2024
Response from William H on 2 May 2024
Hello Susan, Thank you very much for your review and feedback. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Stella

Stayed 2 nights in Apr 2024

2/10 Terrible

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Donna, We’re very sorry to hear that your experience did not meet your standards, We value our guest's feedback and work hard to ensure that similar issues do not occur in the future. We do hope you will provide us with an opportunity to meet your expectations and reinstate your confidence with us.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayef there before and enjoy the convenience of the hotel.
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Brenda, Thank you very much for your review and feedback. We're thrilled to hear that our hotel is so convenient for you. We hope to see you again soon.

8/10 Good

Cindy, Morson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, a bit noisy.
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Cindy, We are very sorry to hear that you had noise issues during your stay, We are happy that you enjoyed your stay despite the concern and we are looking forward to having you stay with us again soon!

2/10 Terrible

Sylvie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator not working well Noisy (vibrations from the washing machine and dryers Never came to clean the room after I asked I was on the 3rd floor which was under construction (some rooms)
Stayed 3 nights in Apr 2024
Response from William H on 2 May 2024
Hello Sylvie, thank you for taking the time to leave such a thorough review and feedback of our hotel. We have noted your comment about the Elevator and Housekeeping Issues in your room and the noise outside of it. and we appreciate you bringing this to our attention so we can avoid this from happening in the future. We do hope you will provide us with an opportunity to meet your expectations and reinstate your confidence with us.

8/10 Good

sandra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bathroom needs updates
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Sandra, We appreciate your feedback about our hotel. I’m sorry to hear you feel the bathroom décor is outdated and in need of a makeover. We hope you’ll come back and join us to see the new look.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Christine, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope you see you again soon!

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from William H on 18 May 2024
Hello Kelly, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope you see you again soon!

10/10 Excellent

Linda, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to airport & shopping. Restaurants attached.
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Linda, Thank you for taking the time sharing your review and feedback with us. We are happy to hear that you were able to be close to the airport and enjoyed one of our on-site restaurants. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The attached food options are top-tier for the area. Parking lot can be a mess, but it's a tight area of town anyways. Would stay again.
Stayed 1 night in Feb 2024
Response from William H on 2 May 2024
Hello Kevin, Thank you very much for your review and we appreciate your positive feedback about our hotel. We do take pride of our on-site restaurants and we are glad you were able to visit one of them. We hope to see you again soon!

8/10 Good

Flora

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Flora, Thank you very much for such a great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and well priced.
Stayed 2 nights in Apr 2024
Response from William H on 20 Apr 2024
Hello Jason, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

4/10 Poor

johana

Disliked: Staff & service
We did not like the staff and my wife’s wedding ring went missing
Stayed 3 nights in Apr 2024
Response from William H on 15 Apr 2024
Hello Johana and Geoffrey, We’re very sorry to hear that your experience did not meet your standards. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us to discuss your experience in more detail. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Good

Freedom

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from William H on 15 Apr 2024
Hello Freedom, Thank you for taking time sharing your review with us. If there’s anything we can help you with on your next visit, please don’t hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Howard

Liked: Staff & service, property conditions & facilities
Dining choices
Stayed 1 night in Apr 2024
Response from William H on 14 Apr 2024
Hello Howard, Thank you very much for your review. We appreciate your positive feedback about our hotel. We do take pride of our on-site restaurants and we are glad you were able to visit one of them. We hope to see you again soon!

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Nice clean rooms. Friendly staff. Cozy and quiet..
Stayed 1 night in Apr 2024
Response from William H on 14 Apr 2024
Hello Cory, the hotel's staff and management are thrilled that you had such a great and meaningful experience with us! We all take great pride in our work, and our sincerest hope to see you again soon! Best of luck to you and your family! Take care!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 1 night in Feb 2024
Response from William H on 11 Apr 2024
Hello Robert, Thank you very much for your review and feedback. We're thrilled to hear that you were satisfied with your room accommodations and services.

10/10 Excellent

RICHELLE

Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Richelle, Our goal is always to exceed your expectations! Thank you so much for a 5 out of 5 review, If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from William H on 11 Apr 2024
Hello Joseph, Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

2/10 Terrible

Anthony

Stayed 1 night in Apr 2024
Response from William H on 2 May 2024
Hello Anthony, We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Donna, Crystal City

Liked: Cleanliness, staff & service, property conditions & facilities
Handy location, excellent service, secure elevator access, comfortable.
Stayed 1 night in Apr 2024
Response from William H on 3 Apr 2024
Hello Donna, I appreciate your positive feedback about our hotel. We do take pride in catering to our guest's needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 Good

Kathleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff. Nice and close to everything was good to.
Stayed 3 nights in Mar 2024
Response from William H on 3 Apr 2024
Hello Kathleen, Thank you very much for your excellent review and feedback. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. We are glad you chose to stay with us and we are truly happy to know that you are satisfied with our services. We will be sure to share your comments with the Guest Services team and Management. We hope to see you again very soon. Take care!

10/10 Excellent

Rochelle

Stayed 1 night in Mar 2024
Response from William H on 22 Apr 2024
Hello Rochelle, Thank you very much for your excellent review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon

10/10 Excellent

Larry, Kahnawake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the location and the clean rooms very comfortable
Stayed 1 night in Mar 2024
Response from William H on 3 Apr 2024
Hello Larry, Our goal is always to exceed your expectations! We're thrilled to hear that our location is so convenient for you. If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from William H on 30 Mar 2024
Thank you very much for your five out of five review! We are delighted to hear that you had a positive experience with us. We hope you’ll visit us again soon.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Walter, I appreciate your positive feedback about our hotel. We do take pride in catering to our guest's needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 Excellent

Rhona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurants make it easy to stay put and relax after a busy day
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Rhona, Thank you very much for your review and feedback. Our goal is always to exceed your expectations! We are happy to hear that you were able to enjoy one of our on-site restaurants. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Radene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and reasonably priced
Stayed 1 night in Mar 2024
Response from William H on 27 Mar 2024
Hello Radene, Thank you very much for your review and feedback. We're thrilled to hear that our location is so convenient for you. We hope to see you again soon.

8/10 Good

Ippak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay, thank you.
Stayed 2 nights in Mar 2024
Response from William H on 26 Mar 2024
Hello Ippak, Thank you very much for such great review! We're glad to see that you enjoyed your stay. Looking forward to seeing you again soon!

10/10 Excellent

Elizalde

Stayed 1 night in Mar 2024
Response from William H on 11 Apr 2024
Hello Elizalde, Thank you very much for your review and feedback. We look forward to welcoming you back to our hotel in the future.