Westside Hotels, Lansing

"Very nice room for the money!"

"Got checked in. Got into my room, unpacked my things, went to turn on TV for background noise while I got ready for the night. I couldn’t change the channel(it would just lag & never load), couldn’t load Netflix or Prime Video, I also couldn’t connect to the WiFi. I’m 30 I know how to connect & change channels, WiFi & how to open apps. There was something wrong as I’ve stayed here before. I called the BW support number to connect WiFi, he said it looks like they need to reset the modems and that he would give front desk a call. I went to front desk to let them know of the issues, the guy was early twenties and tried telling me that I needed to make sure the remote was pointing at the cable receptor. I assured him it was recognizing me clicking around, it just wouldn’t load. I also told him I contacted support and they’ll be calling them to help with IT issue. He asked if he could go into my room and see if he could fix it, he never came to my room and nothing got resolved. The guy from support called me back, he was very friendly and helpful but said the front desk kept putting him on hold and he tried calling 3x. He said he will be emailing management/ownership about this as this is a big inconvenience for ppl at night. They never tried compensating or offering anything of actual assistance. I won’t be staying here again. "

"Great location"

"I need a refund for 3 nights. Stayed 1 night and had to relocate due to very loud bathroom fan, people and animals making noises all night.. Not clean."

"Room was dirty, carpet in the entire Hotel needs a professional cleaning. Will not be booking any Comfort Inn Hotels anymore this one gave a bad impression in my mind. So not going to go try another one "

"Staff support is horrible having a virtual front desk is a bad idea, i was locked out of my room for hours because my key stopped working and the virtual aid even after repeated attempts to issue new keys nothing worked i felt like i wasted money for this stay, not to mention it was a smoke free facility yet weed and cigarettes smell was horrible. I definitely dont recommend. I will not be back!!"

"Very clean and comfortable rooms! The whole place seems rather new. "

"Everyone was friendly, breakfast was good."

"Had to wait for someone to show up and check us in. Pool and hot tub were out of service. Didn't find that out until after we booked the room. Complimentary coffee was good and the breakfast was filling."