Westside Hotels, Lansing

"I never stayed here and need a refund. I booked it and when I got there the front desk was closed , kiosk wasn’t working, and no one answered the phone."

"Everything was great. Thank you!"

"pool was very clean and well kept. Hot tub was nice, but needed a stronger jet. All in all, everything was just how we like a hotel, clean, roomy, and comfortable."

"Stinky room, below power quality for Hilton name. Difficult Parking, did not get what I booked for. Overall, one of the poorest experience. I had to cover my head with a bedsheet in order to avoid the smell in the room, even with air condition on there was a smell. I was so tired that I did not bother to call the reception because I saw the quality of the reception and receptionist and I did not bother, as I knew that there won’t be any good telling them anything."

"TV’S and cable provider was less than sufficient "

"Breakfast was good. Hotel was clean "

"Loved being able to bring my 2 pets into the room"

"Well, this property is in desperate need of repair and updating. Our room was basically clean. We had requested a pet friendly room and the shade that closes the patio door was stained and torn. Although the bathroom was clean there was water damage beside the tub as I found out it is impossible to shower and not have water escape. There was a hairdryer but it was broken. On a positive note the bed was comfortable and the fridge worked well and there was good water pressure. The courtyard for the pet friendly room was disgusting. The grass needed cut it looked abandoned there was feces on the ground and the garbage was not emptied in the 2 nights we were there. The hallway smelled of mold and occasionally weed and the outside of the building had building materials that looked like they had been there a long time. The crowning glory was the fire alarm that went off intermittently for no reason. Apparently if water reaches one of the fire alarms it goes off. Twice the first night after midnight and once in the evening if the second day. My husband inquired if this was an ongoing issue and the front desk clerk struggled to uh, um, well say nothing. I am assuming the fire alarm is going off since it’s getting wet from the roof leaking, ie smell of mold or mildew in the halls and the water damages on the ceiling tiles. My recommendation would be to stay anywhere else especially with a 40.00 pet deposit, which I do not begrudge but I do at least want the sh!tty garbage emptied. "

"Worst hotel experience I’ve ever had. The room reeked of mildew masked by an overpowering fragrance that gave me a severe migraine. The air conditioning didn’t work, the toilet seat was broken and wouldn’t flush, and the room was visibly dirty with stained carpet throughout. The bathtub was also dirty and unusable. I paid for a two-night stay but had to find another hotel after the first night because it was that bad. When I brought these issues up at checkout, the front desk staff cut me off and responded rudely. Completely unacceptable."