West Portland Apart Hotels

"They hadn’t changed the sheets in our room, but changed us to a different room, no problem"

"Great team at this hotel! Nice large rooms and cool design."

"Room was clean"

"Drop coffee was ok, cappuccino was excellent "

"I’ve stayed at the Double Tree many times over the years, and has always been amazing. This time was less so. The check-in staff was unfriendly and not very helpful. Getting any information out of them was like pulling teeth. When we got to our room, even though we had booked a room with a queen, it had a single full bed. The sheets on the bed were stained, which is always off-putting. When I went to use the shower, the ceiling in the stall was filthy and looked like someone had wiped their boogers on it. After an incredibly uncomfortable night on a broken-down mattress, I got up in the morning to make some coffee and found someone’s used grounds in the pot. All-in-all, this was not the standard I expected from this hotel after so many great stays. I’ve had cleaner rooms and more pleasant staff at EconoLodges. I truly hope this was all a fluke."

"Parking is a pain. Valet was $52 a night."

"We loved our stay here. It was clean and great amenities, especially the hot bath onsen. We would definitely stay here again!"

"I live in Portland and needed"

"My room was what I paid for other than some hair that wasn’t mine on the counter. My biggest complaint is that I am a night shift nurse. I am here in town working, and my hours are 7 PM to 7 AM. I asked for a late checkout after working a long shift so I could sleep before going to work again, and they only tried to give me an extra two hours and charge me $50 for that. I have stayed here before and a late checkout was never an issue or an extra charge, but this time it suddenly became a problem—and because of that, I will not be staying here again. Not only did I have to pay for a full night when I wouldn’t even be there, but the situation got worse. After I explained that I needed to sleep because I had just worked all night, the front desk still called my room multiple times, completely disrupting the little rest I was able to get. For anyone working night shift or needing flexibility, I would not recommend this hotel. Consistency and basic consideration for guests’ schedules should be a given, and unfortunately, that was not my experience this time."