West Ferry Hotels, Jamestown

"Stayed here for two nights after booking through Hotels.com. At check-in I was asked for my credit card and noticed later a pending $600 on my card and I when I asked for clarification, I got a rude reply by the manager (Kim) that it was only a temporary authorization that would be removed after checkout. After my stay, a charge of approximately $550 fully posted to my card instead which I was told wouldn’t happen. I called and spoke with the same manager. During the call I was repeatedly interrupted, but after some time the charge had been removed. Another issue was housekeeping. I was informed housekeeping would be provided daily, but my room was never serviced during the stay. When I brought this up to the manager during the call she interrupted and asked if i left a do not disturb sign on the door. I did not. When I requested to speak to upper management, she falsely stated that I used foul language towards her and hanged up the phone on me. Called later, manager told me that I could speak with the general manager on Monday and hanged up the phone on me again. Overall its a beautiful location and rooms are pleasant. Unfortunately, it is frustrating after spending 600 dollars for a two night stay to experience indifference from this manager on the very first interaction, redirection of blame, and dishonesty to cover her end when attempting to contact someone above her."

"Clean and well maintained"

"Property was in a stellar location. Clean and cannot complain about service. It was a great spot for the price."

"The AC struggled to keep the room cool."

"My stay at Holiday Inn was ok but was disappointed after booking a 1 King size bed room to be placed in a standard 2 queen size bed room. The room didn’t not look like the pictures and had some damage to the room, it was also not as clean as I would have expected. Upon arrival the front desk clerk was very kind also the staff during complimentary breakfast there was one staff member who was rude but unfortunately was unable to get his name.The reason why I booked here was based on the reviews but can say some of them were deceiving I read a review that stated that they had a hot tub which lead me to book this location which was false. Breakfast was delicious. One good thing about this place was that the location was great and accessible to the highway and restaurants and malls."

"don’t listen to ANY of the negative reviews; it’s exactly what you need and want, especially before an early flight. "

"This is a nice hotel in a good area close to Eastons beach. Price on Expedia didn't reflect the new "resort tax" that RI is charging this year. Significant increase. "

"First of all, as soon as we arrived we had 2 toddlers and luggage and nobody even opened the front door for us. The service was terrible. We weren't able to shower for 2 days since the shower in our room was broken. We called the front desk and someone eventually came the next day and the shower was still not working properly. For a room of 4 people, only 2 towels were provided and we had to keep asking for more. After sharing that our stay was very bad, they offered us 15k points towards a future hilton stay. On the upside, the coffee was good and the restaurant inside the hotel was very good and had good service. It's a good pick for someone who missed their flight but not someone visiting Rhode Island, in general."

"Great resort , highly recommend "