West End Hotels, Albany

"Easy to get to and check in."

"great parking"

"Would stay again"

"This is my favorite place to go. I used to work here years ago and I always find my way there even for just a night get away "

"Nice clean rooms. Staff was good, friendly and helpful. "

"Very polite and professional staff. Shuttle to and from the airport. Breakfest. Clean property and room. "

"Nice"

"Great "

"Loved our stay here. We were on a roadtrip and it was our halfway point so we stayed here twice in a week. On the way there everything went super smooth. I had called early in the day to request earlier check in as we were travelling with a baby and wanted to make it to our room in time for his nap. They were able to accommodate us which was fantastic. The front desk receptionist I think her name was Lamaya? She was super sweet and accommodating and even allowed us to park infront rather than lug our tired baby and our ton of luggage from the public parking lot. On our return to the hotel I did the same and called for an earlier check in which I was told would be no problem again. This time however the room wasn’t ready and we were later than we said we’d be. Took them 15 mins to figure out where to put us and gave us the wrong room to which we had to come back to the lobby and wait for the room I had requested and booked.. it wasn’t even ready at check in time of 3pm so that was the only thing I wasn’t happy about otherwise everything was amazing. The rooms are clean, the beds are comfy, love the electric black out blinds. Cons to this hotel is location is a bit industrial and seems a little rough but there’s a ton of breweries which could be fun for a single or couple but the area isn’t very family friendly. We just hopped in the car and drove 15-20mins, no biggie. The other thing is the parking garage is far. Otherwise love the hotel and would revisit for sure!"