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The property doesn’t look like much on the outside but the rooms are VERY clean. They take pride in adding extras like earth friendly and natural soaps and shampoos. They have extra towels in the rooms, along with a coffee maker, refrigerator and microwave. They even put wine glasses in the room along with a wine opener. It’s the little straw that they do that you can tell they take pride in their rooms. Parking is a bit strained but they have a great late check in system. There is no elevator and we had an issue with someone in our group not being able to get up the stairs and even with our late check in they went above and beyond to change our room with no hesitation and friendly service. In this area it is all motels and not hotels and I highly recommend this one.
Robin
Stayed 1 night in Apr 2024
Response from City Heart Motel on 30 Apr 2024
Hello Robin,Thank you so much for your positive feedback and great review, we really appreciate your comments and look forward to seeing you next time you are in Warrnambool.Warm regards,MareeCity Heart Motel
Great location, quiet, easy walk to nearby restaurants, clean, comfortable bed, great shower, Netflix!! and everything in the room works. Would definitely stay there again.
Michael
Stayed 1 night in Apr 2024
Response from City Heart Motel on 24 Apr 2024
Thank you so much for your review, we really appreciate the feedback and look forward to seeing you next time.Warm regards,MareeCity Heart Motel
8/10 Good
Sharon
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service, amenities
Very clean with everything we needed for our stay. Very convenient for shops and restaurants and we will definitely consider visiting again.
Sharon
Stayed 2 nights in Apr 2024
Response from Rob on 12 Apr 2024
Thanks for your review, Sharon. That sounds like it could be a 5-star review, since we tick so many boxes with exceptional cleanliness, a wide variety of equipment and facilities with everything you need for your stay provided in rooms, and a very convenient location. We look forward to seeing you here again soon at City Heart Motel! Cheers, Rob, Manager.
Thanks so much for your awesome review, Les and Tina! We're chuffed that you appreciate so much our team at City Heart Motel. We look forward to seeing you here again soon! Cheers, Rob, Manager.
Will definitely stay here again. Team here are amazing, made us feel welcome and comfortable. Highly recommend.
Les and Tina
Stayed 2 nights in Mar 2024
Response from City Heart Motel on 25 Mar 2024
Thank you so much for your great review, we really appreciate the feedback and are very happy you enjoyed your stay with us. Look forward to seeing you next time.MareeCity Heart Motel
Great value for money. The room is clean and cozy. Details are good. Good location, walking distance to the restaurants and city centre. Highly recommended!
Yiran
Stayed 1 night in Mar 2024
Response from Rob on 17 Mar 2024
Thanks so much for your fantastic review, Yiran! We're pleased that you appreciated so many great features of our motel, such as our clean and cosy rooms, thoughtful details of facilities and equipment, and ideal location close to the heart of the city. Thanks for your high recommendation! We look forward to seeing you here again soon at City Heart Motel. Cheers, Rob, Manager.
Easy to find, staff was easy and nice to work with. We will definitely be back again.
Jie
Stayed 1 night in Mar 2024
Response from Rob on 17 Mar 2024
Thanks for your top review, Jie! We're so glad you found our staff helpful and friendly, and our motel well-located in the heart of Warrnambool. We look forward to seeing you here again soon at City Heart Motel when you do come back! Cheers, Rob, Manager.
10/10 Excellent
Adrian
22 Jan 2024
Adrian
Stayed 1 night in Jan 2024
Response from Rob on 27 Feb 2024
Thanks for your highest rating, Adrian! We apply a huge effort with everything we do to ensure your stay is as comfortable and convenient as possible, so we really appreciate you positive feedback. We look forward to seeing you here again soon at City Heart Motel! Cheers, Rob, Manager.
10/10 Excellent
Liz
2 Jan 2024
Liz
Stayed 1 night in Dec 2023
Response from Rob on 27 Feb 2024
Thanks for your highest rating, Liz! We attend to all the details with everything we do to ensure your stay is as comfortable and convenient as possible, so we really appreciate your positive feedback. We look forward to seeing you here again soon at City Heart Motel! Cheers, Rob, Manager.
friendly staff.
clean room and comfortable bed.
easy walk to main shopping strip.
Brian
Stayed 1 night in Dec 2023
Response from Rob on 7 Jan 2024
Thanks so much for your review, Brian! We're pleased that you appreciated so many features of our motel including our staff, cleanliness, comfort and location. We look forward to seeing you here again soon at City Heart Motel! Cheers, Rob, Manager.
8/10 Good
Yi
30 Dec 2023
Yi
Stayed 1 night in Dec 2023
Response from Rob on 31 Dec 2023
Thanks for your review, Yi! We put in a huge effort to tick all your boxes for accommodation and be worthy of 5 stars, so please let us know if there's anything further we can do to improve. We look forward to seeing you here again soon at City Heart Motel! Cheers, Rob, Manager.
It was easy to book and the key safe was simple . Good sized rooms comfy bed. Good sheets and pillows nice strong shower.
Martin
Stayed 1 night in Nov 2023
Response from Rob on 30 Nov 2023
Thanks for your great review, Martin! We aim to make everything simple and convenient for you, including your check-in. We're pleased you appreciated our spacious rooms, comfy beds and strong water pressure in the shower. All the important things! We look forward to seeing you here again soon at City Heart Motel. Cheers, Rob, Manager.
Thanks for your rating, Robyn! We go to a huge effort to be worthy of 5 stars, so we'd appreciate you letting us know what the good things were about your stay and any areas for improvement. Thanks, Rob, Manager, City Heart Motel.
Rob has done a great job rejuvenating the Motel.
It was just what we were looking for, a convenient location. Check in process was seamless.
Would definitely stay again when we are in Warrnambool.
Thank you
Steve
Stayed 1 night in Nov 2023
Response from Rob, Manager. on 21 Nov 2023
Thanks so much for your review, Steve! We're really glad you appreciated all the recent improvements we've made to the motel, and how convenient our location is. We look forward to seeing you here again next time you're in Warrnambool! Cheers, Rob, City Heart Motel.
Thanks for your review, Paul. We aim to go above and beyond serving your needs, make your stay a great one, and score 5 out of 5 stars. Please let us know if there's anything else we can do to further improve. We look forward to seeing you here again at City Heart Motel. Cheers, Rob, Manager.
Great to hear you found your stay here so comfortable and easy, Penelope! We aim to do everything we can to ensure guest experiences are as smooth, convenient and enjoyable as possible. We look forward to seeing you here again at City Heart Motel!
Fabulous staff and very clean quiet family friendly motel so convenient to fantastic entertainment and eateries
Patricia
Stayed 1 night in Nov 2023
Response from Rob on 5 Nov 2023
Thanks so much for your review, Patricia. We're chuffed to hear we're fabulous! And you're certainly right that our motel is very clean, quiet, family-friendly, and very convenient to the centre of Warrnambool with its entertainment and eateries aplenty. We look forward to seeing you here soon at City Heart Motel! Cheers, Rob, Manager.
Thank you for your positive feedback Beverley, we appreciate your comments and look forward to seeing you again sometime.Kind regards,MareeCity Heart Motel
Stopped at the end of our great ocean road trip. Room was a good size, comfortable bed. Basic but comfortable. Easy parking. Close to town though we didn’t spend any time there. Only complaint is how loud the cars are outside, we were woken at 5am to slamming doors and engines starting. We are early risers but that’s not a nice way to wake! The cars are parked right outside the doors. Not a lot the hotel would be able to do about that so if you value a slight lie in/are light sleeper just keep that in mind.
We’d stay again for a short stopover.
Hannah
Stayed 1 night in Oct 2023
Response from Maree on 27 Oct 2023
Thank you for your positive feedback Hannah, we appreciate your comments and look forward to seeing you again for a stopover.Kind regards,MareeCity Heart Motel
Really friendly welcome. We were upgraded to an apartment. Really nice lounge and dining area but not a proper kitchenette which was disappointing. So nowhere to fill the kettle other than the bathroom and nothing to wash dishes with. Also not enough power points so lots of adapters.
Judith
Stayed 1 night in Oct 2023
Response from Rob on 15 Oct 2023
We're glad you found us so friendly, Judith, and appreciated your upgrade to an apartment, including a large and really nice lounge and dining area. Thanks for your feedback. We've been recently updating the apartment, and more powerpoints are coming soon. Thanks to your feedback, we'll also now add some washing-up equipment to go with the crockery, cutlery, microwave and toaster we already include. We look forward to seeing you here again soon at City Heart Motel!
10/10 Excellent
stephen
9 Oct 2023
Liked: Cleanliness
Staff were friendly and the room was clean and comfortable.
stephen
Stayed 1 night in Oct 2023
Response from Rob on 9 Oct 2023
Thanks so much for your great review, Stephen! We appreciate hearing that we tick three of the most important boxes as a motel - clean, comfortable and friendly. We look forward to seeing you here again soon at City Heart Motel!
10/10 Excellent
Dale
6 Sept 2023
Dale
Stayed 1 night in Sep 2023
Response from Rob on 29 Sept 2023
Thanks for your highest rating, Dale! We do strive to make your stay the best we can.We look forward to seeing you here again soon at City Heart Motel. Cheers, Rob, Manager.
Everything was loving except I think they should change the policy and not use bank card for damage if any. I waited 10 days to get it bank
Ann
Stayed 1 night in Aug 2023
Response from Rob on 4 Sept 2023
Thanks for your great review, Ann! We're so glad you enjoyed your stay here so much. We don't hold your bank card or any deposit for possible damage. We only charge for the stay. We're not sure what you mean here. But thanks again!
Thanks for your top rating, Fiona! We do pride ourselves on being the cleanest, friendliest and best-located motel in Warrnambool. We look forward to seeing you here again another time.
Air conditioner was cold only. The heater did its job but it was noisy
Michael
Stayed 1 night in Jul 2023
Response from Rob on 29 July 2023
Hi Michael, thanks for your review. We have installed reverse-cycle aircons/heaters in some rooms, such as yours. They are very powerful, and cool or heat the room quickly, although they are admittedly not always super-quiet. Our rooms are very well insulated, so most guests find that once the room has reached their desired temperature they can switch off the aircon/heater overnight and experience peace and quiet at a comfortable temperature. We look forward to seeing you here again at City Heart Motel!
TV was struggling for reception. Had to watch the cricket, was easily moved to another room 👍👍. Great service!
Dale
Stayed 1 night in Jun 2023
Response from Rob on 12 July 2023
Thanks for your positive comments about our service, Dale! We go to great efforts to ensure that all our appliances are in top working order and our guests are comfortable and happy. We look forward to seeing you here again soon at City Heart Motel!
Just amazing definitely will stay again and tell all family and friends
Hayley
Stayed 1 night in Jun 2023
Response from Rob on 12 July 2023
That's awesome Hayley that you loved staying here and we appreciate you spreading the word. We look forward to seeing you soon again at City Heart Motel, plus your family and friends too!
2/10 Terrible
Ben
16 June 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like that the tv didn’t work at all
Ben
Stayed 1 night in Jun 2023
Response from Rob on 12 July 2023
Sorry to hear about your TV not working, Ben! We work very hard to ensure extremely high levels of cleanliness and to ensure that all appliances are in great working order. If this happens again, let us know and we'll replace the TV for you pronto!
6/10 Okay
govan
Travelled with partner
12 June 2023
room was clean ,motel needs a refresh
govan
Stayed 1 night in Jun 2023
Response from Rob on 12 July 2023
You're right Govan that our rooms are extremely clean. And our rooms are constantly refreshed: we frequently update the furnishings and appliances to ensure the best possible experience for our guests.
The rooms are very nice and comfortable.
Proximity to town is also a bonus.
Some travellers are inconsiderate os peoples peace and quiet .
Overall very pleasant stay
Enjoyed the stay - efficient and the room had everything we needed. The shower area was particularly interesting and I was happy with the attention to reducing single-use/plastic. Also thought that the people running it had a good sense of humour (with the algorithm style whom to contact sheet). And great location!