Warnemünde Hotels, Rostock

"Clean room comfy bed"

"Very nice hotel!"

"Reception does not speak anything except German, when they are actually there, which is very limited. Rooms are hot, no fans or air-conditioning. Tiniest mini fridge I have ever seen. No option for ice or icebucket to cool down. No food or kitchen. If you are on a wheelchair you have to use steps to enter hotel"

"Excellent and quiet location in front of the beach, and close to the main landmarks. Modern and clean, very sweet ladies at the front desk. "

"Very comfortable hotel, spa was well furnished and quiet. Was a little dismayed to have a staff member open the door to the sauna and give a 5 minute lecture on the need to sit on towels while using it, towels were all brown from the benches afterwards. Excellent breakfast and outstanding shower. Rooms were a little hot and some air con would have been nice. Staff were very friendly and efficient. "

"Staff was very helpful and courteous."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "