Apartments in Volcan

"Although the facilities are acceptable, my overall experience was mixed. While the rest of the staff was very nice, helpful, and accommodating, we had a major issue with one specific female staff member. Upon arrival, she was quite rude and flatly refused to answer basic questions about our reservation, stating that she would not assist us until 3:00 PM. When we returned at that time and expressed our frustration regarding her treatment to another staff member, she finally apologized; however, it left a very unpleasant feeling due to the noticeable difference in the way she treated tourists compared to national guests. It is disappointing to encounter that kind of attitude from one individual, as it overshadowed the positive service provided by the rest of the team.""

"The hotel es excellent. It has great food, great service, and a wonderful atmosphere."

"Leí bien las especificaciones del no uso de zapatos dentro pero el piso realmente no estaba limpio tal cual sino muy arenoso como polvo. Lo demas bien."

"Great staff..comfortable rooms..great food"

"Room was in good condition but the internet was out the entire 4 nights we were there"

"The hotel was beautiful, quiet and had amazing views"

"This is a wonderful place and experience "

"Niurka was wonderful! The breakfast was delicious, fresh and cooked to order. Beautiful property! Clean rooms, we highly recommend! "

"Clean room"