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Reviews of Mariners Hotel

3 out of 5
Mariners Hotel
Villa Bay Beach, Villa

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 215 reviews" "
Rating 8 - Good. 61 out of 215 reviews" "
Rating 6 - Okay. 22 out of 215 reviews" "
Rating 4 - Poor. 7 out of 215 reviews" "
Rating 2 - Terrible. 2 out of 215 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location . Staff was very friendly and helpful. Very comfortable place to stay overall
Stayed 4 nights in Apr 2024

8/10 Good

Stacy

Business traveller
Liked: Cleanliness, staff & service
Very pleasant and helpful staff. I had breakfast and smoothies at the restaurant, which were very good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vandyke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I stayed longer
Stayed 2 nights in Feb 2024

10/10 Excellent

Alyssa

The front desk staff was so kind
Stayed 3 nights in Apr 2024

6/10 Okay

Saffraz

Liked: Staff & service
Breakfast was highly over-priced.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, Southlake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing
Stayed 1 night in Apr 2024
Response from Mariners Hotel's Team on 11 Apr 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful location, great dining.
Stayed 1 night in Apr 2024
Response from Mariners Hotel's Team on 11 Apr 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

2/10 Terrible

Tamara

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint on the walls was falling off on the new block due to water damage and here was scent of mold growth as well.
Stayed 4 nights in Mar 2024
Response from Management & Staff of Mariners Hotel. on 28 Mar 2024
Hello Tamara, Greetings from Mariners Hotel. Firstly, we would like to apologize for the unfortunate experience you had whilst staying with us, as it is our goal to ensure all guests’ stay is a comfortable and enjoyable one. Kindly be advised that we have since rectified the paint issue and our maintenance team has confirmed that there was not any mold development. Whilst we do appreciate your feedback, our team did offer a list of options for your stay including; moving to another room which you declined, lunch for yourself and colleagues and complimentary accommodation for an extra occupant that would have joined you.We hope this does not leave a dent on your impression of Mariners Hotel as we most certainly would love another chance to give you a proper “Mariners Hotel experience.”

8/10 Good

Roxann, Valley stream

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly and help staff.
Stayed 3 nights in Mar 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Appreciated the complimentary boat ride to Yound Island.
Stayed 2 nights in Mar 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean basic hotel. Great view. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

Anecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Best bar and restaurant. Friendly staff
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

8/10 Good

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the sea front with lovely view.There was good , very quiet AC unit in the bedroom.
Stayed 1 night in Feb 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

Renita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the proximity to the beach and the food at the restaurant. The hotel sent a taxi to pick me up at the airport which was greatly appreciated. I was warmly welcomed at reception and received a welcome drink :). I would strongly recommend this hotel and look forward to returning.
Stayed 4 nights in Feb 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants nearby.
Stayed 2 nights in Feb 2024
Response from Mariners Hotel's Team on 30 Mar 2024
On behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to seeing you soon.

10/10 Excellent

Arend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best overall hotel in the area that I've stayed in so far... First out of four. Lovely staff!
Stayed 3 nights in Feb 2024
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon. Thank you, Thank you!!!Sincerely, Mariners Team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful and pleasant staff.
Stayed 1 night in Feb 2024
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Needs a little TLC. Was probably in very good condition a few years ago but could do with some upgrading. Still a very nice location and the staff was friendly.
Stayed 1 night in Jan 2024
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price
Third time to St Vin and 2nd time here. The rooms are outdated but comfortable and clean. AC works great. Staff are wonderful and the on-site restaurant is great
Stayed 3 nights in Jan 2024
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and budget location on the water
My stay was fantastic! This is a budget hotel, so yes, there are a few scratches here and there. But it is right on the water with incredible views, very reasonably priced, great on premise restaurant and bar, with lots of smoothies! And everyone was so so friendly and accommodating! They allowed me to have an early check in (11am) and a late checkout (4pm) without me even asking which REALLY helped my schedule and I am extremely thankful. They also connected me several times with taxi drivers to take me around the island which was great since I didn’t rent a car. All in all, I would be thrilled to stay here again!
Stayed 1 night in Jan 2024
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fabulous Stay At Mariners!!!
We had a fantastic 4 nights stay at Mariners! Our room was very comfortable, clean, and modern. The restaurant was lovely. Especially the friendly staff. We spent many hours there enjoying the view and sipping their delicious smoothies! The pool was clean and warm, and only steps away from the ocean. The entire staff were very warm, welcoming and helpful! Would definitely return!! One small note: there is an additional ocupancy charge over two persons per room. A family of four (in a double Queen room) was an extra $300usd over 4 days. Just make sure you read the fine print.
Stayed 4 nights in Dec 2023
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The views from the restaurant are stunning and among the best in the Caribbean region in my opinion. This is a small boutique hotel with friendly staff.
Stayed 3 nights in Dec 2023
Response from Sincerely, Mariners Team on 13 Feb 2024
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

2/10 Terrible

Anita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, room comfort
Could use a renovation- old furniture. No one in office 9pm to 7am daily. Frobt desk staff excellent service.
Stayed 9 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Laurel

Business traveller
The front desk staff were absolutely outstanding - helpful, professional and extremely pleasant in every encounter. The bar staff were equally nice and helpful but unfortunately the same can't be said for the dining room serving staff. It was baffling and really unfortunate that the servers didn't so much as smile upon coming to the table. They made us feel like we were inconveniencing them. A simple smile with a 'hello' and 'how are you this morning/this evening' goes a very long way to making guests feel comfortable and welcome. I was also really disappointed that children at the next table were allowed to watch tv shows on their ipdads with no earphones, thus, subjecting everyone around them trying to enjoy a nice dinner while Sponge Bob Square Pants was playing at a very loud volume. A simple policy to welcome children but insist they have headphones when listening to music/movies is standard in most other nice restaurants. It is simply respectful to everyone.
Stayed 3 nights in Nov 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Could be a lot better
What a view and setting, wonderful looking over to Young Island. Breakfast was lovely in such a setting. Rooms need updating but did have a fridge and kettle. The smell of drains at times from the bathroom was not nice, no doubt due to all the rains. Evening meal was not the best experience, pork chops do not need to be grilled twice and disagreement over what was included in the Bed and Breakfast on checking out left a bad taste in the mouth. Overall - could do a lot better.
Stayed 5 nights in Nov 2023

10/10 Excellent

Shavon, Ridgeland

Liked: Staff & service, amenities, property conditions & facilities
This experience was great. I was a bit intrigued by some of the older furniture in the room, the dust on the headboards, and dirty toilet. (I cleaned myself) but other than that I have no complaints. My room has the best view and relaxing to the sound of the waves from the beach was a plus. The food was very good for breakfast, lunch, and dinner and you can tell the staff try their best to serve everyone. I really didn't use any other amenities besides the dining area. Overall a great stay for the price
Stayed 3 nights in Nov 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Parking is a problem , particularly on Friday and Saturday. Menu has not changed in 3 years. Rooms need updating
Stayed 7 nights in Oct 2023

10/10 Excellent

Rachael

Stayed 1 night in Oct 2023

8/10 Good

Juan, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Sep 2023

6/10 Okay

Dewika

Liked: Cleanliness
Disliked: Property conditions & facilities
I liked the view. The room was good, love to sleep on the bed. For the convenience of customers, it's best they put a microwave. Because when you order food, and you can't finish it you want to heat it up and eat it the next day. It will be also good when there are few water bottles available in the room. I didn't like the bathroom. Drainage of water was bad in the bathroom. From the sink there was also an unpleasant smell.
Stayed 2 nights in Sep 2023

8/10 Good

Rejo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service esp. the front desk and the restaurant.
Stayed 3 nights in Sep 2023

10/10 Excellent

Basil

Liked: Cleanliness, staff & service
Great room, great views!
Stayed 1 night in Aug 2023

6/10 Okay

Radica

Liked: Staff & service
Limited choice on menu Non availability of items
Stayed 6 nights in Aug 2023

6/10 Okay

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Overall we enjoyed are stay, the staff was polite and responsive, the facility was clean but dated and in need of an upgrade.
Stayed 5 nights in Aug 2023

10/10 Excellent

Celia

A nice place
Stayed 5 nights in Aug 2023

10/10 Excellent

Kevin

Stayed 15 nights in Jun 2023

10/10 Excellent

Clayton

Travelled with family
Liked: Staff & service, property conditions & facilities
Right at the water's edge. Very convenient
Stayed 4 nights in Jun 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

10/10 Excellent

IVOR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and staff friendly. The food at the restaurant was delicious and the drinks are great.
Stayed 1 night in Jun 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

10/10 Excellent

Vertille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its ocean front view .Customer service and empathy statement when necessary
Stayed 2 nights in May 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

6/10 Okay

Chery

Stayed 3 nights in May 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in St Vincent
Very nice hotel run by very nice and very helpful people. Highly recommended.
Stayed 1 night in May 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax!
We stayed one night after a week long sail trip and it was a great place to relax and recover before our flight the next day. Very reasonably priced and all of the staff were very helpful.
Stayed 1 night in May 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

6/10 Okay

Stefanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in need of renovations. While the roof was not leaking, you could see that it was in disrepair. The shower water ran VERY slowly and the grout was black in many places. The toilet did not flush well. Our sheets were not changed the entire 5 days we stayed (the maid had said the sheets are changed every 3 days.) We used the glasses in the room and left them for the maid to change, but they were not. The restaurant attached to the hotel was very good and the reception staff was friendly and accommodating.
Stayed 5 nights in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful location and staff - the ocean front rooms overlooking Young’s Island are a delight.
Stayed 1 night in Apr 2023
Response from Sincerely, Mariners Team on 3 May 2023
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.

8/10 Good

Zandra

Stayed 1 night in Apr 2023
Response from Sincerely, Mariners Team on 15 June 2023
Thank you for taking the time to review our hotel. We are very happy that you enjoyed your stay and on behalf of the Mariners Hotel’s team, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest, we truly look forward to serving you again.

6/10 Okay

Javier

Business traveller
Liked: Staff & service
Electrical outlet different from USA.
Stayed 1 night in Apr 2023
Response from Sincerely, Mariners Team on 3 May 2023
We would like to take this opportunity to thank you for choosing us, and we would be very pleased to welcome you back to Mariners Hotel soon.