Chinese cuisine
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Reviews of Lagos Oriental Hotel

5 out of 5
Lagos Oriental Hotel
3, Lekki Road, Victoria Island, Lagos

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 7 out of 74 reviews" "
Rating 2 - Terrible. 10 out of 74 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mark D, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here, people are friendly and service is good. Choice of restaurants in the hotel premises are excellent 👌
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024

8/10 Good

Mark D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. From the security personnel to the manager.
Stayed 1 night in Apr 2024

8/10 Good

Mark D

Travelled with partner
Liked: Cleanliness, staff & service
I enjoyed my stay, the service staff were fast ans reactive
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

animat

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024

8/10 Good

Muyiwa, Katy

Stayed 1 night in Dec 2023

10/10 Excellent

Edidiong Archibong, Osu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Olajide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Faith

Liked: Cleanliness
the staff profile people to be nice to.
Stayed 2 nights in Nov 2023

8/10 Good

olakunle, Fayetteville

Liked: Cleanliness, staff & service
The overall condition of the hotel is fair. It needs upgrading, needs fresh painting and room needs shower heads etc. The carpets at the hallway needs to be replaced and better lighting along the hallway. I asked for a king bed and was given twin beds???
Stayed 3 nights in Nov 2023

10/10 Excellent

Ayodele

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

tolulope

Liked: Cleanliness, staff & service
Property was located in a good place
Stayed 5 nights in Sep 2022

6/10 Okay

Matthew

Stayed 1 night in Jul 2022

8/10 Good

Margaret

Stayed 1 night in Mar 2022

2/10 Terrible

gbenga

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This is definitely the worst hotel I've ever been at, this we supposed to be a 5 star hotel. The room was so dirty, holes in the covers, the bathroom is the worst, literarily everywhere you took is filthy. The only reason I stayed was that every hotel was booked out because of the festive season. They switched our room, they second room as as bad as the first The hotel staff; OMG starting from the first person you speak to when you walk in to the doormen were so rude, you'd think they were forced to work. I can go on and on about everything wrong with is place, see the attached pictures yourself
Toilet seat
Toilet seat
Trash can
Shower door
Stayed 2 nights in Dec 2021

4/10 Poor

Oluwaseun

Disliked: Amenities, property conditions & facilities
Na
Stayed 2 nights in Dec 2021
Response from JC on 25 Dec 2021
Hello, Thank you for taking the time to review our property. Please share with us any challenges you faced in our hotel.

10/10 Excellent

JUDE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean atmosphere
Stayed 1 night in Dec 2021
Response from JC on 6 Dec 2021
Thank you for the amazing review. We loved hosting you.

10/10 Excellent

Olufemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Sep 2021
Response from JC on 22 Sept 2021
Thank you for the great feedback. We hope to host you again soon.

10/10 Excellent

Elijah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from JC on 22 Sept 2021
Thank you for the amazing feedback.

2/10 Terrible

Olufunmilayo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It’s very dirty and disorganized. The room was dirty and had insects in it. The food was horrible. The staff messed up the booking and had to find a replacement room. They didn’t attend to us on time when we called. Horrible service. I also saw a dead mouse
Stayed 1 night in Aug 2021
Response from JC on 23 Aug 2021
Hello Olufunmilayo, Thank you for the feedback. We will look into the issues raised to ensure you get a better stay.

8/10 Good

Bamidele

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff with good atmosphere
A pleasant environment but the rooms required some TLC to attain the required wow factor, staffs are nice and friendly.
Stayed 5 nights in Jul 2021
Response from JC on 23 Aug 2021
Thank you for the feedback. We will certainly look into the issue raised.

8/10 Good

Jacquelyn

Liked: Staff & service, property conditions & facilities, room comfort
My First Trip to Lagos NG
The hotel is a very nice facility. Hotel staff checking in and day to day service were very courteous and profession. The food service for room service had several hiccups 😱. However, overall was pleased with the hotel would come again and suggest to others
Stayed 8 nights in Mar 2021

2/10 Terrible

CHRISTIE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2021
Response from JC on 4 Apr 2021
Hello, Please let us know the issue you are facing.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Creepy environment and poor food
This hotel is located in Victoria Island and rooms have nice view of the water, but that’s the only good thing about it. Food is so horrible unfortunately can’t be a 5 starts hotel type of food. The environment in the hotel is so creepy which made me sacrifice 2 nights that I paid for and go to enjoy my weekend in another hotel instead of staying miserable after the hotel refused to refund my money back which also give me an impression that they are cheap. I do not recommend this hotel. I have paid a lot less for a nearby hotel and everything is amazing including the food and the environment.
Stayed 1 night in Apr 2021
Response from JC on 4 Apr 2021
Thank you for the feedback. We will look into the issues raised to ensure you get a better stay.

6/10 Okay

Verified traveller

Stayed 11 nights in Mar 2021
Response from JC on 4 Apr 2021
Thank you for booking with us.

4/10 Poor

Oludare, Lagos

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Orientals is now being run-down, furnitures are extremely old, TV is very old with poor visual quality. Cable TV is terrible. Breakfast option is scanty. The elevator is is slow, requires immediate service. In general, I would NOT advice a friend to go there.
Stayed 2 nights in Dec 2020
Response from JC on 24 Feb 2021
We apologize for the experience faced. We will work on the highlighted issues to better your stay next time.

2/10 Terrible

Olu, Port Harcourt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel and was checked into the new wing. The entire hotel was smelly and very dirty. The property looks abandoned. The hall way at the new wing is dirty and the carpet on the floor stinking. I complained to Mr Lanre at the reception and my room was changed to the old wing which was supposedly better but still it was nothing to justify the almost two Hundred Dollar Per night that I paid for this stay. The fridge was leaking and the wooden door on the fridge compartment was falling off. As a gold member with Expedia, this is the worst hotel I have stayed. You have to walk for almost five minutes through very unkept hallways to get to the restaurant for breakfast. his hotel needs to be closed down for a total overhaul.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very disappointed from all aspects. 1. Unreasonable price. The hotel price is very similar as the other 5 star hotels, but the facilities are dirty, old, and not maintained. I travelled a lot over the world, this 5 star hotel is the worst one I’ve ever stayed. It’s even worse than 2 star hotel in China. 2. No consistent power. January 27 was my worst day in my life. I was stuck in the elevator container with blackout, emergency ring DID NOT work, emergency phone DID NOT work either. I don’t want to recall that scary memory. I spent longest 5 minutes in my life, when I was walking out the elevator, my hands, arms, and legs shaking. 3. Worst customer service General manager, manager, staff are lazy and don’t do their jobs properly. Although they offered me one night stay, I don’t feel their apologies. Even though, GM, manager and staff said sorry, I don’t feel that is from heart. 4. My colleague met with a client who was splashed dirty water because of cleaning overhead!!! Overall, I won’t recommend this hotel other than Chinese restaurant.
Stayed 4 nights in Jan 2020
Response from RW on 6 Feb 2020
Hello, We apologize that you did not receive the services as per your expectations.We are really sorry and we will ensure that the same is not experienced by our future guests

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Expedia and the hotel are not communicating . Despit paying hundreds of pounds for our 3 nights stay . the hotel told us at the reception that they have not note of our booking with them. We had to make a new reservation on the spot and go and pursue Expedia ourselves. Was an anxious moment no place to stay.
Stayed 3 nights in Jan 2020
Response from RW on 30 Jan 2020
Hello, We are sorry for the inconvenience that was caused during your check in.Please note that there was an issue with the system, which made us not able to get your booking on time.This have however been fixed and it will not be encountered by our future guests.Once again, we apologize for the inconvenience.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice but----bathroom need updating
I spent one night here as my friend celebrated her 50th in one of the banquet halls. The location is great, specious room and the lagoon view from room on 10th floor is beautiful. However, the bathroom is old and needs updating and did not look well cleaned after last guest. I was in the room just to sleep for a few hours after the party so i did not fuss. Usually I would insist on the bathroom being properly cleaned.
Stayed 1 night in Dec 2019
Response from RW on 18 Dec 2019
Hello, We appreciate you for providing us with your feedback.We are happy that you enjoyed our services.We are however going to check on the complaints and ensure that it is checked and it wont be experienced by future guests

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chef and breakfast facilities needs to be upgraded. The food at breakfast is always cold. For 3 days no change in menu.
Stayed 4 nights in Nov 2019
Response from AA Ho on 20 Nov 2019
Hello, Thank you for bringing this matter to our attention. We will have a look at our kitchen services & see the areas we can improve on. We appreciate your candor and will do everything we canto make this right for future stays. Thank you for booking with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property itself was very elegant from the outside. However the cleanliness was appalling!! The carpets in the lobby and corridors were so visibly dirty!! Our room on the first day was so unclean! I imagine nobody bothers to check the level of cleanliness from supervisory point of view. The Housekeeping Service was very good because they cleaned and dusted the room very quickly on request! The Breakfast Room was very clean and good variety of meals offered. There is only a 20% chance of staying at the Oriental in future
Stayed 2 nights in Oct 2019
Response from RW on 26 Oct 2019
Thanks for taking your time to share such a detailed review about your recent experience at our hotel. We sincerely apologise for that and we take our customers' complaints seriously, we have taken every action possible to ensure that something of that sort will never happen again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and understanding staff. They accommodated me even though I had issues with payment via Expedia.
Stayed 2 nights in Sep 2019

4/10 Poor

OMOTAYO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
The hotel need total renovation. The staff need to be trained on customer relations. Very smelly room and corridor. Badly behaved staff.
Stayed 1 night in Jun 2019
Response from RW on 4 July 2019
We appreciate for taking your time to give us feedback and we will check on this so that it cannot happen again to our future guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel; its currently up for sale!
Security is porous, communal areas are dirty and on more than one occasion, I found flies on food displayed in the restaurant during breakfast
Stayed 4 nights in Jun 2019
Response from RW on 4 July 2019
Hello, We apologize for the experiencing that you got which was not as per your expectations.Please note that we will check on this and ensure that it is rectified to avoid such incidences in future.

6/10 Okay

Adetokunbo

Liked: Staff & service
Disliked: Property conditions & facilities
Couples Night
The stay wasn’t bad honestly however, for the price i would have expected Orientals rooms to be a lot nicer. No carpet, bathrooms subpar with appearance and the room is just bare. The carpet that’s in the hallway has an odor that isn’t very pleasant. I honestly wouldn’t pay to stay here again as there are other great hotels in that area that the comfort is worth the price.
Stayed 1 night in Jun 2019
Response from RW on 24 June 2019
Thank you very much for taking your time to give us your feedback about our property.We are sorry that you did not get the services as per your expectations and we promise to look into this so that future guests cannot complain on the same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again.
I was very comfortable for the two nights. The room is very basic , not luxurious but clean .
Stayed 2 nights in May 2019
Response from RW on 24 June 2019
Hello, Thank you very much for taking your time to give us feedback about our property.We are glad that you enjoyed the stay and we look forward to hosting you some other time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Would definitely stay again. Only downside is that the pool was on the smaller side.
Stayed 4 nights in Jun 2018
Response from RW on 13 May 2019
Dar Guest, thank you very much For giving us your feedback. We are happy that you were provided with the services as per your expecttations and that you look forward to coming again. We have taken note on the pool and we will check on that.

10/10 Excellent

Oghenemarho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from FK on 10 Apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Just the window view . Over looking the Lagoon . The gym is too small with small. Nit enough equipment. I think the hotel is worth $70.00 per night.
Stayed 3 nights in Mar 2019
Response from FK on 10 Apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from FK on 10 Apr 2019
Dear Guest, Thank you for taking your time to review our property. Your feedback is well appreciated and will be taken into action to improve on guest satisfaction. We wish to host you in future.

6/10 Okay

Dolapo

The room was spacious but seemed hollow. No pictures on the wall, just a plain box with cheap mattress on the bed. The kicker is, there is no iron or ironing board. I asked for one, someone said they would bring one immediately. Six hours later i called and they acted like it was the first call about needing an iron. Laundry came and picked up my clothes later and charges me for ironing.
Stayed 2 nights in Nov 2018

6/10 Okay

Sherry, Midwest

Liked: Cleanliness, staff & service, room comfort
The hallway carpet can use a deep cleaning. The food in the Chinese resturant was excellent. The staff was excellent.
Stayed 2 nights in Sep 2018
Response from FK on 24 Sept 2018
Thank you for your feedback. Well noted.

6/10 Okay

Maggie, UK

Needs refurbishment & better food options
The building looks great from outside and the lobby is okay but the building where the rooms are is run down with stains on old carpets and in desperate need of painting. Rooms are spacious and there are free soft drinks in the mini bar. My room faced busy road and so had to sleep with earplugs. Food is mainly Chinese style with some Nigerian options, they certainly do not cater for western/European cuisine. I was the only obvious European there which does not surprise me given the menu. I am sure this hotel suits many guests but I personally will look to stay somewhere bit more modern and with more international atmosphere and food next time I travel to Lagos.
Stayed 5 nights in Aug 2018
Response from FK on 24 Sept 2018
Thank you very much for your feedback. We'll check on all that. Good observation.

8/10 Good

Arn, US

Liked: Staff & service
Nice hotel with rooms over looking the river
Very helpful staff, clean rooms. Rooms where large. Bathrooms were showing their age.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Hotel
Location is convenient for business meetings in Victoria Island and Lekki.
Stayed 2 nights in Jun 2018

10/10 Excellent

Da Saint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They do the little things well, like the free restocked mini bar, staff are professional and friendly. The new wing is not as aesthetically pleasing as the old wing however. More lighting is needed in the corridors but overall excellent all round.
Stayed 3 nights in May 2018