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"Nice room. Well located. "

"The hotel is an exercise in excellence. We were escorted from the bus stop with a golf cart that also took our luggage. The hotel and amenities are spotless and well-appointed. We enjoyed the spa as well, as the weather was uncooperative. The included breakfast had everything anyone could need and was quite tasty. "

"We chose a room with a lake view, but the lake was barely visible from the room. We stayed on April 24, and the room was incredibly hot. We had to sleep with the balcony door open because it was impossible to stay inside comfortably. In the evening, we tried calling the reception, but nobody answered, even though the staff had told us someone would be available until 11 PM. When we mentioned this during check-out, we were told that the air conditioning in all rooms only starts working in May. This information should have been communicated in advance, especially considering how uncomfortable the room temperature was. Parking was ok Breakfast was good"

"Amazing location. Quite peaceful and a great spot by train and ferry stations. Beautiful view of the lake"

"We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend."

"Fantastic staying Very nice staff and lovely ambiance xx"

"I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it."

"Amazing experience. One of the best hotels we’ve ever been to Grazie Mille"

"The hotel was adorable and impeccably clean. The property and location was so charming! Fun to walk around and find out fun things about the town. If you have luggage.. coordinate with the hotel a ride to and from the Ferry!"