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"Staff are very friendly"

"Our stay at Altapura Hôtel & Spa was the best choice we made. Amazing service throughout, and Adrian at the front desk was outstanding. We’ll definitely be back!"

"Our apartment was very nice, well equipped, and clean. It was very warm, and temperature control would be an improvement. Staff, Mattias in reception, all very helpful and friendly. Excellent service. The shuttle bus service to town centre and return is also a great plus. We enjoyed the lovely bar area, and also the piano and singing duet who perform discreetly but very well each evening. All positive, and we hope to visit again. Regards, Philip Thompson "

"Excelente "

"Great location with plenty of bar's and restaurants nearby.Cosy but highly functional flat on the 3rd floor (a bit further away from the noise of the street below).Val Thorens is a great resort!"

"Excellent apartment, host is lovely. Will definitely be returning! Highly recommend"

"Amazing location. Staff extremely helpful. Hôtel very clean. Would definitely recommend and will book again."

"We chose this apartment as previous stays in Val Thorens were higher up in the town, which made travelling to ski school with our children difficult in the past, so this apartment was ideal for us to get the children to school on time and with ease. However, we experienced a day in which 4 members of our family missed and were late to ski school as the building failed to open the ski room by 08:00am. The ski rooms should be locked 20:00-08:00, however by 08:45, the room was not opened. We tried to find staff to help us with this so we could make the 09:00 lessons and school but the room wasn’t opened until 09:20 and the lessons were not refundable. I contacted the host about this, and we did not get a reply for 2 days and the reply did not offer any advice or points of contacts, just that the room ‘should be unlocked on time’.The apartment itself was nice, it fitted 12 guests and we appreciated the large dining space were we could all eat as a family, as this is something we have not always had in other apartments, however the apartment was not clean at all. There were layers of dust (pictured below), there were cobwebs in the bathrooms, the sofa cushions were covered in stains, windows were not cleaned and 2 of the appliances (espresso machine and milk machine) did not work.We also experienced 4 x power cuts in one evening, I contacted the host about this and we did not get a reply for 2 days. "

"This property from the start to end with staff interaction and hospitality were unprofessional and unwilling to be courteous. The property was poorly lit, dirty, and multiple things were broken. This included a door that could not lock, broken toilet lid, terrible smell in the apartment and soiled linens. "