Vacation Village Hotels, Clermont

"Bare bones hotel with clueless staff. Keys didn't work the first time, so we hauled our luggage back down stairs and ALL THE WAY back to the front of the property to ask for another set. Spoiler: They gave us keys to someone else's room, and thank goodness their security lock was being used. We attempted to enter the room 2 separate times with 2 separate sets of keys until a maintenance man accompanied us and then knocked loud enough (at midnight) to wake up the poor soul that was sleeping. Imagine if we had entered and he'd been carrying for self defense?! They offered us nothing for the inconvenience of lugging out things all over the property in the middle of the night and potentially creating a very dangerous situation for us. I would never stay at this property again. "

"This place was really nice, with the newly renovated rooms. While there, we can tell that the owners took great care in making sure the place looks attractive and pleasing to those that stay there. New plants were being installed around the pool area. "

"Nice overall. A little dated but was ok for our stay. Staff at check in was great. Staff cleaning rooms and helping in the buildings were oblivious to guests. Would walk in front if guests to get on and off the elevator, blacking the walkways with carts. Carts were being used in elevators for guests, but overall they too were nice but you had to be the first to say hello or acknowledge them. We tried to keep todays climate in mind and know how some people treat others, so we were nice and once we showed our politeness they were polite back. "

"The property was great and the breakfast was very good. Our room was never cleaned (at all) over a five day stay. I had to ask for a cleaning and it did not happen despite several trips to the front desk to ask as well as to get fresh towels as needed. I was told a manager would reach out to me by the front desk staff and this has yet to happen. "

"Yes"

"Clean room, kinda old"

"We had a wonderful time!"

"Staff súper cool "

"The pool was shut down elevator was working door wasn’t working in hallway "