Utsumi Shokai Tours and Activities

I booked this trip around six months ago, and at the time I was told that the accommodation would have a staffed reception. Unfortunately, by the time I arrived, this had changed. I stayed for seven days and six nights, and during that time we weren’t given enough bath towels. This meant we had to wash the used ones ourselves, but there wasn’t really enough laundry detergent provided for us to do so properly. When I made the booking, I was also assured that luggage storage would be available after check-out. Sadly, because the place has now moved to a completely contactless system, this service was no longer offered. In the end, we had to pay for external luggage storage instead. If you’re planning to cook during your stay, it’s worth checking in advance whether the kitchen has the basics you need. You may need to ask specifically about things like knives, spatulas, and ladles, as these weren’t fully provided.

Room, including the Building is Clean & Tidy Some Staffs are nice & helpful Room is "small", but it is similar to others in Japan's cities like Osaka Location is Good 5 mins walk to Nagahoribashi Station Noise in Monday morning due to near a construction site

Staff was very quick to rectify a leak in the water jug which had dampened the floor around our mini fridge. Great checkin and check out with online process and automatic door. Very streamlined. Big regret however is their one laundry machine per floor was not adequate, and on my floor there was none and it steamed the clothes in the dry cycle instead of drying them so we had to hang our clothes up to dry. Would have preferred a laundry room with many machines instead. Great coffee from the small bar attached.