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Reviews of Arratzain

3 out of 5
Arratzain
Calle Usurbil 21, Usurbil, Gipuzkoa

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023

2/10 Terrible

Ursula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend.
No signage to how to enter the hotel, room was an inferno - very hot. No fans. Seemingly nobody else in the hotel but maybe the owners were above us and there was noise until 2:30am. We slept 1 hour and then gave up at 5:30am and left. Terrible experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Karla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular con una vista hermosa, ubicado en las faldas de los cerros de San Sebastian. Los dueñod brindan atencion personalizada. Ademas son productores de Sidra y nos ofrecieron el tour y una degustación de sidra, nos explicarón el proceso de producción y fue muy interesante conocer cosas nuevas!
Stayed 1 night in Apr 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place to stay
Very comfortable place, only 15 mins away from San Sebastián. Room was adjacent to a kitchen , nice to be able to make a coffee and prepare food if required. Very independent, and relaxing place. Owners just left us to get on with our stay. Recommend it. Good value . Sidrería on sight was a bonus! We were given a bottle of cider as a welcome token
Stayed 3 nights in Sep 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away!
Horrible experience! No Air conditioner (not exaggerating, literally not AC units) they advertised AC, they leave the windows open (to get fresh air, i guess) no wifi (again not exaggerating, there is no wifi) difficult to get to location 1 line road for both ways, not too safe to drive there. and the hotel is so far up in the mountains that phone reception is low, there is no front desk. They sent you an email with instructions that do not apply to the booking. 2 nights at $120, they over charged $298,lucky for me i was able to dispute with my bank. For $60 per night i was at least expecting AC, and was not expecting confy bed (which they were not) and the bathroom size was equal to the one in an airplane but for that price i was not going to complaint... all together plus the over charged... well really bad.
Stayed 2 nights in Jun 2021

6/10 Okay

Vanda

Liked: Room comfort
Just passing through
Stayed 1 night in Sep 2020

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dirty dusty hovel
Would not recommend any one to stay here it was dirty and hadn't been dusted for years we had booked 2 rooms for 2 nights both were disgusting we only stayed 1 night and we only stayed that night as was to late to book any where else we slept with our clothes on as beds were full of hairs wouldn't get in shower as grubby. Dining room and bar were dusty and fifty was like stepping into somewhere that's been shut up for 20 years.This place should be shut down.
Stayed 2 nights in Sep 2017

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Marinus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in top of de hill with beatiful panoramic views including view on San Sebastian. Very friendly owners and very good, fresh made breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Jérémy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amabilité des propriétaires Présence des animaux Beauté du paysage

8/10 Good

Nuno

Stayed 1 night in Aug 2022

6/10 Okay

JOAN LLUÍS

Travelled with family
Liked: Staff & service
ALERTA CON LA RESERVA SI NECESITAS MODIFICARLA.
La estancia ha ido bien salvo que las indicaciones para el uso de la wifi no son lo suficientemente claras y en los dias que estuvimos no pudimos disfrutar de ella. El camino de acceso de varios km es de un solo carril y cuando hay circulación en sentido contrario es incomodo. Tenia reservado para 5 personas 1 no pudo venir y aun estando dentro del plazo para modificar y o anular la reserva y pese a hacer las gestiones pertinentes, durante varios dias, no hubo forma de que el establecimiento modificase la reserva y aplicase la reducción correspondiente al importe de 5 a 4 personas. No veo bien que te cobren 5 siendo solo 4 cuando dentro del plazo has hecho las gestiones pertinentes.
Stayed 2 nights in Oct 2021

8/10 Good

Jean-Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Janne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice familyhotel with a beautiful views. Staff was really polite and helpful. Room was good, big and soft bed.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Luciano

Liked: Cleanliness
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Muy bonita la zona, lo que la carretera para llegar es estrecha y con algo de cuestas.
Stayed 1 night in Sep 2019

8/10 Good

Ignacio

Liked: Property conditions & facilities, room comfort
La estancia bien,el suelo algo ruidoso al ser de madera,poco espacio entre las dos camas,tele muy pequeña.
Stayed 4 nights in Sep 2019

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa rural en un paisaje hermoso
Es un albergue de campo, con una vista hermosa, un lugar muy tranquilo
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Muy amables los dueños.Vistas preciosas,y buen equipamiento de la habitación:nevera,cocina,cafetera,tostadora.Tambien tiene lavandería y pista de ping pong. Como defecto:el acceso es por una caŕretera muy estrecha,y el entorno de la casa está un pelín descuidado.Como es normal hay moscas,ya que tiene animales.
Stayed 1 night in Jul 2019

6/10 Okay

Santiago

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Melancólico
Es un “hotel” curioso puesto que parece una finca familiar, al parecer manejado por personas muy mayores, cosa que está bien y le da un toque de romanticismo por el pasado. Las habitaciones son grandes y comodas, el baño aceptable y la cama está bien. El desayuno deja mucho que desear. El lugar es bonito y melancólico. Para viajar con amigos poco exigentes está ideal pero si espera un cinco estrellas no es el lugar. Toallas limpias, baño limpio y lugar tranquilo silencioso.
Stayed 1 night in Jun 2019

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sitio muy tranquilo para desconectar y apartado
Stayed 3 nights in Aug 2018

6/10 Okay

Esa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Javier Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

CHRISTIANE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage nous n'avons jamais trouvé cet hotel malgré divers demandes de renseignements et appels teléphoniques à cet hotel .(la personne que nous avons eu ne parle que l'espagnol). Apres 3 heures de recherche nous nous sommes résolu à abandonner.
Stayed 1 night in Sep 2017

8/10 Good

VIROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Micha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Landelijk met charme
Naast een cider makerij, hebben de eigenaren in een apart huisje een aantal hotelkamers gemaakt. Ze zijn bezig met renovatiewerkzaamheden dus daar moet je wel doorheen kijken, zo ligt er allerlei materiaal op de grond, maar wij hebben er zeker geen last van gehad. De eigenaar zijn heel erg vriendelijk en geven je zeker een welkom gevoel. Ook m.b.t. het uitchecken werdt heel duidelijk gemaakt dat er geen enkele haast was en dat we onze tijd konden nemen. Om bij het hotel te komen moet je een serie van smalle en kronkelige bergweggetje rijden, dus je moet als chauffeur hier geen angst voor hebben. Het adres stond niet in mijn navigatiesysteem (Garmin met up to date HERE kaart) maar gelukkig kon ik vanuit de Hotels.com app, Google Maps de juiste locatie laten sturen via de GPS coördinaten. Het uitzicht is adembenemend.
Stayed 1 night in May 2017