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Reviews of America's Best Inn Urbana Campaign

2.5 out of 5
America's Best Inn Urbana Campaign
409 West University Avenue, Urbana, IL

Reviews

6.0
Rating 10 - Excellent. 20 out of 156 reviews" "
Rating 8 - Good. 38 out of 156 reviews" "
Rating 6 - Okay. 39 out of 156 reviews" "
Rating 4 - Poor. 29 out of 156 reviews" "
Rating 2 - Terrible. 30 out of 156 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Hello Guest, I am so sorry to hear about unusual situation that you experienced during your recent stay with us.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
A little mold in the shower on the caulking. Just needs a good clean. Other then that, it was fine.
Stayed 1 night in May 2024
Response from Patrick on 16 May 2024
Hello Guest, I am so sorry to hear about unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Matthew

Stayed 1 night in Apr 2024

6/10 Okay

Kyle

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Right in downtown
Stayed 1 night in Feb 2024
Response from Patrick on 26 Feb 2024
Thank you for staying with us. We will share your comments / concerns with the management.

10/10 Excellent

Christine

Stayed 2 nights in Feb 2024
Response from Patrick on 20 Apr 2024
Thank you for staying with us.

2/10 Terrible

R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ONCE ONLY
We have never stayed in a place like this in our lives. This is the first place that did not have a coffee pot. The hvac did not work. There were 2 tiny pillows on the bed about 2" thick. There was 1 towel each in the bathroom and no tissues. Never again.
Stayed 2 nights in Feb 2024
Response from Patrick on 18 Feb 2024
Hi Jim, We're sorry to hear that you didn't enjoy with us, and we apologize for any inconveniences you may have experienced. We are investing the issues you've mentioned and taking immediate steps to ensure the cleanliness and overall condition of our rooms and common areas meet our high standards. We hope for the opportunity to improve your experience with us. Thank you

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Patrick on 12 June 2023
Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
The bottom of our trash can was filled with black, green, white, and orange mold, the shower floor was absolutely disgusting and the water wouldn’t drain because there was a huge clump of hair at the top of the drain. The hallways reeked of weed and cigarettes. Front desk workers were not nice and helpful. The housekeeper was cool tho
Stayed 3 nights in Apr 2023
Response from Patrick on 25 Apr 2023
Hello Guest,We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. Rest assured that we're dealing with the issue on our end, and we apologize again that you had a bad experience at our property.

2/10 Terrible

vincent

8/10 Good

Ruben Andres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elevator is needed
Stayed 2 nights in Oct 2022

4/10 Poor

Karla

Disliked: Cleanliness, amenities, property conditions & facilities
No
Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Guest, We are sorry to hear about your experience during your stay.

10/10 Excellent

Ka Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy, a park next to it is awesome
Stayed 1 night in Oct 2022
Response from Manager on 3 Oct 2022
Thank you for your review. Hope to see you again.

4/10 Poor

Verified traveller

No ...No...No...
I got the room for a quick get away, it was inexpensive. As soon as I got there i had to pay a 100 deposit in case the room smelled when i left. No problem the whole hotel smelled bad alot of air freshener if you knkw what i mean. Room was clean but when i decided to take a shower there was no water coming out of shower I told night manager and he gave me my deposit back but not my room money😐 didnt fewl like arguing but totally disappointed. Never again...
Stayed 1 night in Sep 2022
Response from Patrick on 13 Sept 2022
Hello Guest, Upon talking to the manager, we found out that he helped you with the shower and it worked. You were happy with his service. You left early morning around 3ish. You did not ask for your room money back. you simply asked for check out and we returned your deposit after inspecting the room. There was no request for refund.- Thank you

4/10 Poor

Ruide

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Aug 2022

8/10 Good

Kenneth

Liked: Staff & service
Stayed 1 night in Aug 2022
Response from Manager on 15 Aug 2022
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Basic, but clean and well-situated
This is a bare-bones, basic motel in a super-convenient location, perfect for Carle Clinic patients and families. It is an ageing motel, kept in decent shape by its hard-working owners. If comfort, decor, modern features are essential to you, there are many other choices in town. But the price is very reasonable, my room was acceptably clean, and everything worked. I would strongly advise the apparently ill-used manager (bad past guests), to find a more standard, more subtle way of guaranteeing a damage deposit than to charge $100 on top of the initial room charge, then, refunding the charge on departure after a room inspection. Other hotels manage to use credit card info to collect on any damage later. See what the major chains do. But I was very honestly refunded my $100 back I left. (Final request, since the motel's windows have screens, those guests who love fresh air would appreciate being able to open those windows sometimes.)
Stayed 1 night in Jul 2022
Response from Patrick on 29 July 2022
Thank you for taking the time to leave us a review. We look forward to serving you again.

8/10 Good

Jing

Stayed 2 nights in May 2022

8/10 Good

Roger

Stayed 1 night in Apr 2022

6/10 Okay

Jeniffer

Travelled with family
Liked: Staff & service, property conditions & facilities
Liked the fact it was near hospital, that was surprisingly quiet. Liked that it was easy to find and parking was well lit. Liked that it was conveniently inexpensive for just a single nite stay. Didn't like the fact that the water for the sink barely got hot enough to wash hands/face, unless you turned on the shower. Didn't like fact that ice bucket lid appeared to have mildew/mold on inside (did not use at all for that reason.) Didn't like that there were stains in the carpet that you couldn't tell if they were new or old, treated or untreated. Ignored the fact that there was painted over graffiti on walls. All-in-all, would consider staying again if for only one nite.
Stayed 1 night in Apr 2022
Response from Patrick on 18 Apr 2022
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the room to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

10/10 Excellent

Han

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and walking distance to university campus and amtrak station
Stayed 2 nights in Apr 2022
Response from Patrick on 9 Apr 2022
Thanks for your valuable feedback. Thank you for staying with us.

4/10 Poor

Janine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Needs Improvements
The gentleman who checked me in was friendly. I have stayed at inexpensive hotels in the past. The room itself was clean. Unfortunately, the bathroom needs much improvement. The sink was not cleaned and the shower was horrible and I would not shower in it. It looked like black mold in the shower base and the grout also had mold.
Stayed 1 night in Apr 2022
Response from Patrick on 5 Apr 2022
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the bathroom to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

10/10 Excellent

Colby

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Patrick on 29 Mar 2022
Thank you for staying with us. Hope to see you in the future.

2/10 Terrible

Antoine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Patrick on 6 Mar 2022
Thank you for your feedback. It is invaluable for us to know what our guests' experience is like at our property. We apologize for the unfortunate state that you found the room to be in. Thank you for taking the time to share your thoughts and bring this matter to our attention.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect location for me going to the wrestling tournament. I’m near food, gas and everything
Stayed 3 nights in Feb 2022
Response from Patrick on 22 Feb 2022
Thank you for staying with us.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Fernando

Liked: Amenities
Stayed 1 night in Dec 2021

2/10 Terrible

Emily

Stayed 1 night in Oct 2021

8/10 Good

Fernando E

Liked: Cleanliness, staff & service, property conditions & facilities
It’s certainly not luxurious, but very adequate for the economic traveler.
Stayed 4 nights in Sep 2021
Response from Patrick on 5 Oct 2021
Thank you for staying with us. Hope to see you in the future

8/10 Good

Jane

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Patrick on 21 Sept 2021
Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there. Manager and facility awful
Stayed 1 night in Aug 2021
Response from Patrick on 1 Sept 2021
Dear Guest, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. I greatly appreciate your comments about aspects of the facility that need updating. It is a pleasure to announce that we will be implementing major upgrades to the property within the next couple of months. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

8/10 Good

Sarah

Liked: Staff & service
Stayed 1 night in Aug 2021
Response from Patrick on 21 Sept 2021
Thank you for staying with us.

6/10 Okay

David, Chino Hills

No I room coffee, no elevator, no breakfast snack…
Stayed 1 night in Aug 2021
Response from Patrick on 1 Sept 2021
Hello Guest, We have stopped serving breakfast and coffee since the pandemic started. We hope to serve breakfast and coffee once the management gives us permission. Sorry, there is no elevator in the building. Sorry for any inconvenience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,clean,cheap!
Stayed 2 nights in Aug 2021
Response from Patrick on 22 Aug 2021
Thank you for staying with us.

4/10 Poor

philip

Disliked: Cleanliness, staff & service, property conditions & facilities
Run, don't walk, to the next hotel.
What a dive!! People out drinking 40ozr's in the parking with their music blasting. Check-in is done through bulletproof glass with you standing on the outside of the building. No lobby to enter, you stand on the sidewalk and talk (well try to talk, more like yell) to the attendant through a 4" wide, 2" high cut out in the bulletproof glass. Across from a hospital ER, so lots of sirens and homeless people sleeping on the bus stop benches. The room was kinda clean, except for a big glob of hair stuck to one of the outside corners of the tub and a brown, non-descript smudge on one of the walls. If you traveled through New York city in the mid 70's, you'll feel right at home. Best thing I can say is at least my truck was still there in the morning, with all it's wheels in place.
Stayed 1 night in Aug 2021
Response from Patrick on 18 Aug 2021
Dear Guest, Thank you for taking your time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on your complaints. We have lobby closed due to pandemic situation. We hope to open the door soon once we feel its safe for our staff. Thank you again.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Lorenzo

Business traveller
Disliked: Staff & service, property conditions & facilities
The owner very rude and slow at everything.
Stayed 4 nights in Jul 2021
Response from Patrick on 14 July 2021
Hello guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We will communicate with the manager regarding your experience. We will take all necessary steps to make guests' experience pleasant in the future.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super nice economy hotel near U of I
The place is clean and tidy if a tad worn in. I thought it was homey. Management was no-nonsense, but nice. The one warning - the hallways had a linger of smoke, tobacco and marijuana, in the wee hours. Our room didn't smell of smoke. University Ave is relatively loud at night. Carle Hospital is right there. It's a short walk to the downtown core with lots of funky shops, good beer and food, Silver Creek and Courier Cafe both a stone's throw. Bohemia is super cool. Crane Alley? Excellent local beer and tasty food.
Stayed 1 night in Jun 2021
Response from Patrick on 30 June 2021
Thank you for taking time to write a review. We hope to see you in the future.

4/10 Poor

Scott

Disliked: Staff & service, property conditions & facilities
Poor Customer Relations
Owner did not put wife on register, she left the room for a short time and when she returned he would not let her in. It was 89 degrees and she was forced to stay outside, without water or a place to go to the bathroom and she's pregnant.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is old and room requires renovation. We expected to have better quality for the price.
Stayed 1 night in Feb 2020
Response from Patrick on 24 Feb 2020
Dear Guest, We would like to sincerely apologize for your negative experience at our hotel. The management team has communicated with the owners regrading your experience, and the owners are putting a plan together to upgrade the facility. I hope we are able to serve you again in the future with better experience.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Patrick on 22 Feb 2020
Dear Guest, Thank you for staying with us. Hope to see you again in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and clean room at a reasonable rate. close to gas station/convenience store.
Stayed 2 nights in Dec 2019
Response from Patrick on 3 Jan 2020
Thank you for staying with us. Hope to see you again.

8/10 Good

Michael

Travelled with group
Liked: Staff & service, room comfort
Staff was helpful. Good location- close to U of I campus and hospital.
Stayed 1 night in Dec 2019
Response from Patrick on 8 Dec 2019
Thank you for staying with us. Hope to see you again.

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No frills! Super low price so we weren’t expecting luxery!
Stayed 2 nights in Nov 2019
Response from Patrick on 15 Nov 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Patrick on 3 Nov 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good location, good price
Its run down and lacks curb appeal. Smelled like cigarrette and marijuana smoke upstairs. But our room was very clean and the service was good. Excellent location and a great price. You just need to know going in it's not going to be super nice.
Stayed 3 nights in Oct 2019
Response from PRATIK on 14 Oct 2019
Thank you for taking time of your experience, we will take care about smell. R.K.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019
Response from PRATIK on 14 Oct 2019
Thank you. R.K.

10/10 Excellent

Louie, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, everything worked, and staff was friendly.
Stayed 1 night in Oct 2019
Response from PRATIK. on 13 Oct 2019
Thank you very much and come again. R.K. & PRATIK.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Patrick on 5 Oct 2019
Thank you for staying with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Outlets in bathroom not functional for use of hair dryer.
Stayed 1 night in Sep 2019
Response from PRATIK on 2 Oct 2019
Thank you for taking the time to share your experience with us. Guest satisfaction means everything to our team. We are disappointed in the aspects of your stay that fell short of your expectations. Your feedback will help us continue to improve our guests' experience and we hope that you will consider coming back to see the various ways in which we have improved the next time you're in town R.K.