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"It is hard to express truly how exceptional this place is. What makes it so special is the incredible customer service that all staff on the ranch provided. The owner, Jorge, is a constant presence who continually went out of his way to ensure that my family of 4 with two children (ages 8 and 11) maximized our experience. We were able to chat with him several times. In those talks, we learned about Costa Rica in general as well as the more local region surrounding the ranch. He provided suggestions for places to eat while in Monteverde which turned out to be 10/10. Given the remote area, it is best to eat breakfast and lunch at the ranch. The food is prepared specifically for you. Jorge will message you asking what you would like from the menu and it is made with care from the wonderful staff that work there, who are locals from the surrounding small towns. One of them even took the time to make a large grass cricket as a souvenir. The ranch includes an extensive trail network for hiking or running which have numerous great lookouts overlooking the rolling hills of the area and volcanoes in the distant. Also there is a swimming pool with a very fun - and fast - water slide. The hot tub and numerous hammocks were also well utilized. Our family utilized the horseback riding that the ranch offers which was a fantastic experience. The horses are well looked after and are essentially free range across the vast ranch, sometimes walking up to your door. 10/10 location! "

"Booked the lodge for 2 nights and could have stayed 10, the host and his wife were absolutely wonderful. Cute little cabin surrounded by gardens and trees, bar fridge, fan, tv, wifi, and a nice bathroom stocked with clean towels. The very slight extra cost for breakfast is recommended and very tasty. When checking in we were given a paper with a map of the area, the host circled the free hot springs and other attractions. Very friendly to chat with. The lodge sits in front of the Miravalles Volcano. This is a great gem and worth the stay."

"Amazing view - very secluded and in nature - great breakfast. "

"This property is huge and beautiful. The pictures don’t do it justice. Way better in person "

"Had an absolutely wonderful stay at Hideaway Hotel. The food was exceptional, and the Mandarina restaurant truly stood out—every dish felt thoughtfully crafted and delicious. The attention from the staff was outstanding, always warm, attentive, and genuinely caring, which made the experience even more special. The spa was incredible—perfect for relaxing and disconnecting. We also loved the trails near the river, which added a beautiful nature element to the stay. Our room was very spacious, comfortable, and perfect for unwinding. Overall, it’s a fantastic hotel for a romantic getaway, highly recommended"

"This is a lovely, magical property. Set high up, you often find yourself in the early morning rainforest clouds. You can enjoy a cup of coffee on the patio as the clouds burn off and beautiful Lake Arenal appears below you in the distance. An incredible fresh breakfast is provided each morning! Best of all is the attentiveness of Patrick, your host. He is always quick to respond to your needs and wants and ready to help you book excursions and experiences. The views are great, the setting beautiful and the property well maintained. "

"Very good food. Fresh from the garden fruit, vegetables and eggs. "

"We didn’t stay long. We had a reservation for two nights, but decided to move on after the first. We had booked a tour and left early in the morning, but decided not to come back and to move on to our next destination instead. The staff was kind, but it wasn’t really what we were expecting or perhaps what we are used to.. it had more of a feel of a retreat than a hotel. Long shared tables in the dining room and very basic rooms. Can’t really say anything bad about the place, just not what we expected. Definitely would have needed s coffee maker in the room however as I wake up at 4:30 am and need coffee."

"Nous avons passé un superbe séjour. L'endroit est propre et tranquille, la nourriture et le service sont excellents. À environ 1h30 de Las Pailas en véhicule, la route se fait bien. Nous recommandons!"