Umbracle Tours and Activities

The staff were so helpful and patient and kind. The food was very good for the buffet breakfast and from the restaurant. I recommend the tuna. The staff I interacted with all understood my minimal Spanish and spoke sufficient English for us to easily communicate. During my stay I saw a few very difficult guests come through and the staff helped them and worked with them to the best of their abilities. Parking did fill up one night. The pool was perfect and chairs did fill up at one point, but people were conscientious of each other. Again, I csnt compliment the staff enough. So helpful and kind. Especially those in the breakfast and restaurant were always running and taking care of everything so quickly and well.

We had an outstanding experience, from arrival to check out. All staff were smiling helpful and professional