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Reviews of Sari Villa Ubud

3.5 out of 5
Sari Villa Ubud
Jl. Raya Campuhan, Br Penestanan, Sayan, Ubud, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 33 out of 85 reviews" "
Rating 8 - Good. 33 out of 85 reviews" "
Rating 6 - Okay. 7 out of 85 reviews" "
Rating 4 - Poor. 5 out of 85 reviews" "
Rating 2 - Terrible. 7 out of 85 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Neil

Liked: Staff & service
You get for what you pay, spacious rooms, old but clean
Stayed 7 nights in Sep 2023
Response from sha on 18 Oct 2023
Thank you for your feedback

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the place is quite pretty and clean, outside of the main craziness near ubud palace etc so easier to elal around near hotel. My only issue is that other guests are ofcourse very loud and enjoying Thier holiday and the rooms on the bottom floor are where everyone is walking past. Bring ear plugs if you don't wanna be woken up at 6 am by families out on the corridor having loud conversation. It's also high season right now so to be expected 🙏
Stayed 2 nights in Aug 2023
Response from sha on 18 Oct 2023
Thank you for your feedback

2/10 Terrible

Alexandra

Stayed 3 nights in May 2023
Response from sha on 9 May 2023
Thank you for your feedbackwe will manage to improve every minor part

8/10 Good

Mathias

Stayed 1 night in Mar 2023
Response from Sha on 8 Mar 2023
Thank you for your feedback

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay close to everything great staff clean room
Stayed 5 nights in Feb 2020
Response from sha on 30 Mar 2020
thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property was sadly lacking the staff needed to understand customers needs. Poor management and training of front desk personnel and rude treatment of guest.
Stayed 1 night in Feb 2020
Response from sha on 28 Feb 2020
Thank you for your feedback

2/10 Terrible

Sherif

Disliked: Property conditions & facilities, room comfort
Awful Bed
The bed was horribly uncomfortable. It felt like sleeping on a rock. Will not stay here again!
Stayed 1 night in Feb 2020
Response from sha on 28 Feb 2020
Thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out after one night at this property after trying to move or upgrade rooms. The room we were allocated was absolutely filthy and when I advised the gentleman at the frontdesk, I was told it's very busy so staff haven't been able to clean. That's just unacceptable.
Stayed 3 nights in Dec 2019
Response from sha on 16 Jan 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from sha on 2 Dec 2019
Thank you for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & good location - very close to the Ridge walk and a few decent restaurants, and was about a 20 minute walk into central Ubud.
Stayed 5 nights in Aug 2019
Response from sha on 3 Sept 2019
thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable clean rooms. The customer service is really good. Excellent location
Stayed 5 nights in Aug 2019
Response from sha on 25 Aug 2019
thank you for your feedback

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff not overly friendly. Bed was rock hard, shower flowed onti the floor making it dangerous when you stepped out. Bath was unusable due to faulty plug. Pool was only about 1 metre deep. Breakfast was worst ive had on my many trips to Bali. At breakfast they allowed smoking around food, complained and they said that was ok and asked me if I wanted an ashtray(I wasnt impressed). Not many restaurants etc close by so big walks for meals. Definitely look elsewhere.
Stayed 4 nights in Aug 2019
Response from sha on 25 Aug 2019
thank you for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was clean and comfortable. Shower created a typhoon in the bathroom but other then that everything was good. Breakfast varied each day in a buffet style but they always had an egg station where you could make a request.
Stayed 3 nights in Aug 2019
Response from sha on 25 Aug 2019
thank you for your feedback

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Ubud getaway.
Liked the outer area.. only down fall was No kitchen open for lunch or dinner and the hotel was full..
Stayed 3 nights in Aug 2019
Response from sha on 25 Aug 2019
thank you for your feedback

10/10 Excellent

Zo, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating! Apon our arrival they gave us a free room upgrade which was very nice. Lovely big rooms with on suite bathrooms. Bottled water, tea, and coffee were available to us everyday. Breakfast was alright and about a 20min- 30min walk to Ubud center which didn’t bother us! Overall a wonderful stay! Highly recommend sari villa Ubud as an affordable resort!
Stayed 4 nights in Jul 2019
Response from sha on 9 July 2019
thank you for your feedback

8/10 Good

Sk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was good experience overall. Our stay was at Sari Villa was for 4 days.
Stayed 5 nights in Jun 2019
Response from sha on 21 June 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are ckean Staff is very humble and friendly Food and breakfast was very good. Helpful in finding good drivers for tour.
Stayed 4 nights in Jun 2019
Response from sha on 21 June 2019
Thank you for your feedback

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2019
Response from sha on 8 May 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service the manager budi went above and beyond to help us in any manner possible we had 25 people in our group and they all loved it! Great facility beautiful outdoor showers awesome pool and 2 minute walk to Bintang supermarket
Stayed 3 nights in Apr 2019
Response from sha on 11 Apr 2019
Thank you for your positive feedback Looking forward to welcoming you again in near future

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a very welcoming staff. I would recommend this place.
Stayed 2 nights in Mar 2019
Response from sha on 11 Apr 2019
Thank you for your positive feedback Looking forward to welcoming you again in near future

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will love it
Beautiful place to stay. Great location friendly staff
Stayed 1 night in Feb 2019
Response from sha on 4 Mar 2019
thank you for your super review

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2019
Response from sha on 4 Mar 2019
thank you for your super review

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from sha on 28 Jan 2019
Thank you for your feedback Looking forward to welcoming you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Response from sha on 28 Jan 2019
Thank you for your feedback Looking forward to welcoming you again

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay!
Very friendly, attentive staff. Bright and airy facility, conveniently located near Bintang market, Dharma Cafe, and The Elephant Restaurant. Outdoor and indoor shower in the room--very cool!
Stayed 1 night in Jan 2019
Response from sha on 28 Jan 2019
Thank you for your feedback Looking forward to welcoming you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to include free breakfast for all. Only 3 coupons provided. We need to purchase additionally for our child
Stayed 3 nights in Dec 2018
Response from sha on 9 Jan 2019
Thank you for your feedback

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not recommend a better place to stay!
The best hotel we have ever stayed at. Thank you to Frank and the rest of the team for all of your hard work during our one month stay. Highly recommended! From Billy, Daniel and Alex (Manchester)!
Stayed 28 nights in Sep 2018
Response from sha on 9 Jan 2019
Thank you for your feedback

8/10 Good

Jennifer, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very nice people willing to help all the time
Stayed 2 nights in Dec 2018
Response from sha on 25 Dec 2018
Thank you for your positive feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Friendly staff central and in walking distance to Ubud centre. Also no problem to get meals delivered. We stayed here for 10 nites and would not hesitate to recommend.
Stayed 11 nights in Dec 2018
Response from sha on 17 Dec 2018
Thank you for your feedback

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect hotel!!
Sari Villa was fantastic, especially for the price! Honestly one of the most attentive and friendly hotel staff I’ve ever seen, nothing is a problem! It’s a perfect place for a chilled escape from the chaos of Bali, hats off to Frank and all of the rest of staff! See you next time! Billy, Danny and Alex (GB)
Stayed 1 night in Oct 2018
Response from sha on 17 Dec 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homey stay
Homey. Staff are polite and helpful.peaceful area.though area is not close to shops it has a close supermarket nearby where we bought local snacks.free breakfast though not something to rave about is ok.
Stayed 3 nights in Dec 2018
Response from sha on 17 Dec 2018
Thank you for your feedback

8/10 Good

Wari, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Liked the room. My husband and i rent a motorbike and went around ubud area... But breakfast is not nice... Only a few choices...
Stayed 2 nights in Dec 2018
Response from sha on 10 Dec 2018
thank you for your feedback

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, room comfort
There were 3 negatives of my stay: thin walls, moldy dated bathroom and bland breakfast choices. Other than that it was a nice stay. The location was perfection.
Stayed 3 nights in Sep 2018
Response from sha on 10 Dec 2018
thank you for your feedback

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and cultural
Our stay here was lovely! We would definitely stay here again!
Stayed 2 nights in Oct 2018
Response from sha on 19 Oct 2018
thank you for your positive feedback looking forward for your stay in the future

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Sari Villas is a friendly, clean, convenient hotel to stay in Ubud. Staff speak excellent English. The rooms are very clean (often hard to find at the cheaper end of the scale) and was very comfortable. The location although on a main road, is quiet and convenient. The pool is a small size for the number of guests but is well kept. Overall my family and I had a great stay.
Stayed 4 nights in Oct 2018
Response from sha on 17 Oct 2018
thank you for your feedback looking forward to welcoming you and your family again in the future Sari villa ubud team

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love This Hotel
The staff is so kinda. They were always willing to give suggestions on things to do, personally bring ice to my room whenever I needed it, and get me reasonably priced taxis to where I needed to go. I highly highly recommend staying here and would happily stay here again. Thanks guys!
Stayed 7 nights in Sep 2018
Response from sha on 8 Oct 2018
Thank you for your feedback Looking forward for your another visit to Sari Villa Ubud

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value for money!
I was so pleasantly surprised by this little hotel. Really great location (as long as you have a scooter). The hotel actually arranged for a scooter to be dropped off for us for the duration of our stay. The room was nice, although it did not have a garden view as stated in the description, but did have an additional outside shower which was lovely! Staff were super friendly at all times! Breakfast was basic but fine, especially the rice with eggs. Go and get your coffee from the cafe a few doors down the street! There’s a big supermarket near by, a spa next door where you can get an hour massage for 100,000idr and lots of local restaurants. The bed was big and comfortable, decent shower, nice lighting in room, the pool area was nice - couldn’t really have asked for more! The reviews this hotel has previously had have been picky and unfair I feel. This place is such great value for money - I would stay again in a heartbeat.
Stayed 10 nights in Sep 2018
Response from sha on 25 Sept 2018
thank you for your feedback

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in decent location.
Nice hotel in a decent location. Be prepared to walk a reasonable distance to get into Ubud or there are taxi drivers just down the road that will inevitably try and push you towards getting a taxi - we didn’t bother using taxis in our time there apart from Grabs however it was super easy to navigate both to the monkey forest and the town center. Only downside was that we couldn’t use the shower without literally flooding the entire bathroom regardless of whether you used the bath shower or the freestanding shower. This didn’t impact our stay in the hotel though.
Stayed 4 nights in Aug 2018
Response from sha on 3 Sept 2018
Thank you for your positive feedback Looking forward to welcoming you again in the future

6/10 Okay

Verified traveller

Disliked: Cleanliness
Positives -blow dryer -comfortable mattress -slippers included -clean -good quiet location -walkable to Center Negatives -limited towels -1 toilet paper roll per day -colony of ants in room (not entirely their fault as you are in the jungle) -breakfast hours need to be extended -insane water leakage in shower and bathtub
Stayed 5 nights in Aug 2018
Response from sha on 22 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Villa Great Staff
The villa was clean & really cute. Close to open markets and a grocery store very close as well-walking distance. All the workers at this hotel were so friendly & helpful. Breakfast was really good...omelette, pancakes, egg bake cups. Eggs sandwich....breakfast comes with juice & plate of fruit. Dining seating is so cute ...outdoor yet cozy & covered in case of rain. I surely recommend this hotel, I'd surely stay there again.
Stayed 2 nights in Aug 2018
Response from sha on 12 Aug 2018
thank you for your positive feedback

10/10 Excellent

Gisselle Charade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this place! GISSELLE
Stayed 2 nights in Jul 2018
Response from sha on 12 Aug 2018
thank you for your positive feedback

4/10 Poor

cheow syn

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed despite other good reviews
The reception at the hotel was not as welcoming as it seems. Staff was unable to check us in even though I had printed out the confirmed & paid reservation. We waited for almost 30min before another experienced staff found the booking. Was utterly shocked to find that hotel did not provide shampoo for guests at all. Hair dryer in the toilet was not working. Water heater was faulty too. We had company too, a live scorpion in the toilet! We requested a change of the for the second night. Although staff claimed that hotel was fully booked, we insisted & got a change opposite our current room. Do not have any expectations of the breakfast served & you will not be disappointed. I will not recommend this hotel & definitely not return to this hotel as there are many choices at the same price range that definitely would have provided me with a more pleasant experience.
Stayed 2 nights in Jul 2018
Response from Sha on 4 Aug 2018
Thank you for your feedback We will address this accordingly Sorry for your inconvenience during your stay

2/10 Terrible

Guy

Disliked: Staff & service, property conditions & facilities
Have NO shampoo!!!! NO SOAP !! Wifi doesn’t work Staff wasn’t helpful. Far from convenient store
Stayed 2 nights in Jul 2018
Response from Sha on 5 Sept 2018
Thank you for your feedback

10/10 Excellent

Deborah Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
Hotel was welcoming, had a nice decor, cool set up- hidden away from main busy area but accessible... we rented moped scooter, walked in rain forest, visited Monkey Forest, went Whitewater rafting, visited some Temples and enjoyed live music in restaurants- nice restaurants are nearby and walkable from hotel. There was ample market shopping - actually endless is better description... Ubud was much cleaner (less trash) than other parts of Bali... the pool was smaller but clean - located at the end of our little cost hotel street... breakfast was ok but hey included so no complaints... we had a special breakfast at The Elephant (walk to restaurant). Overall a positive experience and would recommend.
Stayed 2 nights in Jul 2018
Response from sha on 3 Aug 2018
thank you for your feedback

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A little bit out of the main centre, walking distance to everything required.
Stayed 3 nights in Jul 2018
Response from sha on 23 July 2018
Thank you for your feedback We will improve the minor side

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, clean and nice
It was an affordable, clean and nice hotel in a good location. They also offer good wifi and breakfast. The staff was nice and helpful, shared many useful information and helped us rent a motorbike. It is a new built hotel so everything look new, i like the outdoor shower area.
Stayed 2 nights in May 2018
Response from sha on 4 June 2018
Thank you for your feedback Looking forward to welcoming you again in the future

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet was dirty upon arrival. Bathroom was dirty and poorly designed. Rooms tiny. Bed was one of the most uncomfortable I’ve slept in. Staff were reasonably helpful but didn’t appear to offer much when we had questions. Pool was nice. Not a great experience overall and wouldn’t go back. It was cheap $50 au a night but I’d prefer to pay $30 more and have a completely different experience.
Stayed 2 nights in May 2018
Response from sha on 4 June 2018
Thank you for your feedback We will address this accordingly Sorry for your dissapointment

8/10 Good

Ruban Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from esha on 9 May 2018
Thank you for your feedback

8/10 Good

MARIA LUISA

Stayed 5 nights in Aug 2023

8/10 Good

??

Travelled with family and small children
Liked: Amenities
The breakfast was delicious. The staff was friendly and nice.
Stayed 1 night in Aug 2023