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Reviews of De Ubud Villas & Spa

4.5 out of 5
De Ubud Villas & Spa
Jl. Pinus No.8, Banjar Abian Semal, Ubud, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 23 reviews" "
Rating 8 - Good. 3 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

HATIM, Clermont

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Carol is great host, the staff are on point with everything you may need, this place is a hidden paradise with all you need, jungle feeling with luxury settings, you need to visit this place
Stayed 2 nights in Jun 2023
Response from De Ubud Team on 7 July 2023
Thank you very much, we are very happy to host you and looking forward to seeing you soon next time

10/10 Excellent

Karen Gai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful Villa and loved the location - outside of the noisy Ubud centre but close enough for the free shuttle service. The staff made our stay memorable. Very friendly and helpful.
Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating Went the extra mile to make our stay special They even put up a Christmas tree with gifts for the kids and made extra efforts to prevent mosquito around our villa
Stayed 3 nights in Dec 2019
Response from Yeni - Reservation on 6 Jan 2020
Thank you for choosing De Ubud Villa & Spa as your place to stay while on vacation. We always try to help provide the best for our guests to keep their holiday full of memorable. And we always need criticism and suggestions so we can always improve our services. Thank you again, we hope in the next holiday, you will choose De Ubud Villa again as your home while on holiday in Bali.

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2018
Response from Tracy on 6 Feb 2019
Thanks for staying with us. Hope see you back in nearly future.

2/10 Terrible

HP, Old bridge NJ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked top 2 bed villa but bathrooms were open to outdoors. Had to deal with 2 geckos!
Stayed 6 nights in Dec 2018
Response from Tracy on 6 Feb 2019
Thank you for your review, our villa make harmony with nature environment, so that easy to meet some small living creature that is also a unique experience when traveller visit Bali, kind understanding your feeling, still look very much forward to welcome you at De Ubud Villas & Spa in the near future.

2/10 Terrible

Aman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service
The owner did not cancel my reservation due to deportation. Ridiculous how not flexible these private hotels are, I will never go there.
Stayed 2 nights in Dec 2018
Response from Tracy on 6 Feb 2019
Dear Mr. Aman Gulati We're so sorry you were unhappy - Also thanks for letting us know and your kind understanding and look very much forward to welcome you at De Ubud Villas & Spa in the near future.Best Regards Tracy

10/10 Excellent

rikki

Had an amazing experience the De Ubud Villas! Staff welcomed us with fresh juice & were always asking how they could be of assistance. One night they dropped off complimentary appetizers and fruit juice at our villa. Our villa was absolutely gorgeous, and the made to order breakfast was also phenomenal & scrumptious! Also, quiet but a Quick free shuttle ride into the center of Ubud. Can’t wait to come back!
Stayed 2 nights in Nov 2018
Response from Carol on 4 Dec 2018
Dear Rikki Family Thank you so much for stay with us. And thank you so much the review for us. We will looking forward to see you next time soon. Best Regards from all De Ubud Villas & Spa staff

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was beautiful and quiet. The staff was very friendly and attentive. The food was adequate, nothing fancy. Our issue was a misunderstanding regarding airport pickup. We thought it was included with the stay but we were charged $48 USD, we were told by others is should have been less than half of that. The manager wouldn’t budge on the price.
Stayed 5 nights in Oct 2018
Response from dede on 11 Nov 2018
Dear Valued Guest Warmest greeting from deubudvillas Thank you for your valued time to share your experiences during stay with us. We do apologize regarding the airport transfer is not include with room rate. we have mention it on details booking. for half we can not offer to you due we have offer you net rate. Once gain thank you for your stay with us and glad to welcoming you again Thank you and kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem: beautiful villas, wonderful staff
We stayed in one of De Ubud's spacious, ultra-comfortable villas set in lush gardens. The villa was gorgeous and secluded, with all comforts thoughtfully provided. The staff are just lovely: warm, caring and friendly. A wonderful few days of relaxation!
Stayed 6 nights in Jun 2018
Response from Panca on 8 Dec 2018
Dear Guests, Warm greetings from De Ubud Villas and Spa and thank you for taking the time to write such an exceptional comment about your stay at De Ubud Villas. We are most pleased to read that you have enjoyed an “amazing stay” at De Ubud Villas and Spa. Thank you once again for sharing such a positive comment and we hope to have the opportunity of welcoming you back soon. Our Best wishes,

10/10 Excellent

Peta, Melbourne : Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubud’s Secret
From the time we stepped onto the property we were greeted with Happy Welcoming Staff . The Lush tropical grounds are so calming with the stunning spacious Villas set privately amongst the natural surroundings you immediately feel you are in relaxing green Ubud . The Villa we stayed in with a private pool was beautiful, luxurious , spacious very clean and with room service . Traveling with 5 Adults and 4 children ranging from 2 to 10 years the property was family friendly catering for all ages with a children’s pool with slide , cubby house and children’s activity classes. Carol and all the wonderful staff , Yani, Tari , just to name a few were so amazing and wonderful with the children It was all the little extras they did that made our stay extra special. The service and food were good but the food orders took some time to come out . There were cooking classes to do and we could have a massage in the day spa. The staff organised any activity we want to do . Also we could access a driver whenever we needed. Thankyou for helping us create wonderful memories
Stayed 2 nights in Jun 2018
Response from Panca on 25 July 2018
Dear Peta, Warm greetings from DeUbud Villas and Spa. On behalf of all DeUbud Villas and Spa team, I would like to thank you for staying with us for your holiday in Bali and for sharing your beautiful experience with us. Thank you very much for your very detailed comments about our facilities, the location, the view and the service provided by our team. It was a privilege to have you and your family here residing with us and we look forward to serve you again in nearest future. Best wishes De Ubud Villas team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taste vs. Value
It is a really nice resort. The design of each villa is very thoughtful and chic, all different from each other. Definitely, something can be featured in architecture magazine. The taste and style of the villa is perfect for me. There are many breakfast selection, and portion and taste are great. Definitely, it is value worthy. However, the charge for the service such as rental car and massage & spa come with a premium. More pricey than the options you can find by yourself in the market for the same treatment & service. Please consider, request, and enjoy with convenience and caution.

10/10 Excellent

Kieran, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly great place to stay. Top quality faciliites with private pool. The staff could not have been more friendly. De Ubud Villas & Spa used to be located in central Ubud but is now located just outside of town. The courtesy transport was available from 7.00am to 11.00pm and they provided a mobile phone so we could easily organise pick up and drop off. It all worked perfectly. Would definitley love to come back to De Ubud Villas & Spa.

10/10 Excellent

Jenna, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We stayed at De Ubud with 6 adults and 2 children (11 months and 3 years) in the 3 bedroom villa for 4 nights. Travelling with such a large group it was hard to find somewhere to stay that could accomodate all of us so we had to do a lot of research before hand. I was a bit worried about where we had booked, but when we arrived we were very happy. The staff were all so lovely, friendly and helpful and our villa was huge with 3 massive bedrooms and a nice living/dining area. We had ample space for everybody without being in each others way. The location is excellent - its a 2 minute walk down to the monkey forest, or you can walk the other way and there are plenty of restaurants and shops. If you want to go anywhere else the hotel drivers will take you straight away and pick you up when needed. We would often get dropped off somewhere and then walk back. The restaurant, which is a part of the hotel, was also lovely and we ate there a few times. The food there was probably better than most of the places that we had been to. Huge variety and we also received breakfast in a villa served from there every morning. The spa is also fantastic - a bit more expensive than other places, but lovely staff, great treatments and tea served in your villa afterwards. We had a wonderful stay and were looked after very well. We will definitely return on our next trip to Bali.

10/10 Excellent

Michael, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, larger than my house; Value: expensive; Service: Go the extra mile; Cleanliness: Immaculate;

10/10 Excellent

Amy, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Beautiful rooms; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

JiHee

Stayed 3 nights in Apr 2023
Response from De Ubud Team on 4 May 2023
thank you very much for choosing our Villas for your holidays accommodation.we are very happy to hosting you and looking forward to seeing you soon next time

10/10 Excellent

Shinji, Tokyo

Travelled with family and small children
Liked: Cleanliness, amenities
ウブドの自然の中にある素敵なホテルでした。 現地料理に子供が飽きてきたところで台湾料理もリーズナブルでおいしく、素晴らしかったです。 今回はヌサドゥア3泊、ウブド2泊でしたが今度は最初からウブドにずっと泊まりたいです。
Stayed 2 nights in Dec 2019
Response from Yeni on 24 Jan 2020
Dear Ms/r. Shinji, Warmest greeting from De Ubud Villa & Spa. Thank you very much for choosing De Ubud Villa & Spa as your accommodation during your vacation in Bali. We wish all of you happy with our services. And hope you will come to stay with us again. If there is any suggestion for us, please let us know, so we can improve our service better. Thank's Regards

10/10 Excellent

katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedste hotel vi har været på :-) Total luksus.
Flotte og store villaer. Rent og pænt og meget luksuriøst. De sødeste mennesker arbejdede der og gjorde vores ophold ekstra hyggeligt. Lækker mad. Vi har ikke en finger at sætte på noget
Stayed 12 nights in Oct 2019

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The Villa was awesome and the staff was very professional and friendly.
Stayed 4 nights in Sep 2018
Response from Management on 12 Sept 2018
Dear Tony, Warmest Greetings from De Ubud Villas and Spa! Thank you so much for compliments toward us. We're so happy to learn that you had a wonderful stay with us. We always try every day to bring the best for every guest experience and make their stay as comfortable as possible. Thanks a lot for staying with us! We look forward to welcoming you back again in near future. Have a beautiful day! With Kind Regards, De Ubud Villas Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Tari on 29 Aug 2018
Thank you for choosing De Ubud Villas & Spa for your holiday in Ubud, It was wonderful moment we have a chance to provide the best service while your recent stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離烏布市中心不遠的安靜villa
酒店很新，整體而言都很好！離烏布皇宮約車程10分鐘，酒店有提供shuttle bus,所以非常方便！