Outdoor pool

Reviews of Black Penny Villas Ubud

4 out of 5
Black Penny Villas Ubud
Jalan Raya Kedewatan, Ubud, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Stayed 3 nights in Nov 2023
Response from Supeni-Reservation on 24 Nov 2023
Dear Mohamed,Greeting from Black Penny Villas Ubud Bali.Thank you for taking your time to giving us 10 star rating here on Expedia, we are gratefull to know it. We are looking forward to welcoming you back in the near future.Kind Regards,Management

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and villas are top notch, however the service could be improved. There is some language barrier to be expected, but we had a medical emergency and had to contact my insurance and doctor in Canada. I had the international numbers, but couldn't figure out how to dial out or try to reach an international operator. Nothing seemed to worked. My husband and I kept looking online for how we could reach those numbers. We asked the concierge if they had a local doctor or clinic to contact and how to dial out, and they didn't seem to understand what I was asking for. It was pretty frustrating. She seemed really lost and kept telling us to look it up on the internet on our phones, which we had already been doing, but needed their help. Eventually I just swapped back my own SIM card from Canada and called. The women who work at reception unfortunately have limited comprehension of English and if you ask for something beyond normal (i.e. room service, etc), then they are lost and not problem solvers, which is bad considering how expensive this hotel is. It is nice to stay here provided you don't have a request out of the ordinary.
Response from Popi (Reservation) on 20 Sept 2023
Dear Danielle,Warmest greetings from Black Penny Villas Ubud Bali,Thank you for taking the time to provide feedback regarding your recent stay at our villa. We are pleased to hear that you enjoyed our villa and overall property.We appreciate your insights regarding the staff service and language proficiency. We deeply regret any inconvenience caused due to the perceived shortcomings in our services. Rest assured, we take your feedback seriously and will use it as an opportunity to improve and enhance our guest experience.We are actively addressing the concerns you've raised regarding our staff's service quality and language skills. We sincerely hope that you will give us another chance in the future to showcase the improvements we've made. Your satisfaction is our top priority, and we are committed to delivering a more enjoyable stay during your next visit.Warm regards,Management

10/10 Excellent

Anthony, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Where to begin. Black Penny Villas is simply incredible. The villas themselves are fabulous! Make sure to book the River view rooms. From the private infinity pools overlooking rice terraces, to the staff who were very attentive and knew us by our names, to the amazing food. There was nothing negative about our stay. Would highly recommend
Stayed 3 nights in Jul 2023
Response from Popi (Reservation) on 23 July 2023
Dear Anthony,Warmest greetings from Black Penny Villas Ubud Bali,Thank you so much for taking your time to leave us such a wonderful review. We are delighted to learn that you enjoyed your stay at our hotel. Our team works hard to provide exceptional service, and we're glad that their efforts were recognized and appreciated by you. Thank you for staying with us and we sincerely appreciate your recommendation. We would love to have the opportunity to welcome you back in the future and provide you with another outstanding stay.Best Regards,Management

10/10 Excellent

Zeliha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Popi (Reservation) on 29 Apr 2023
Dear Zeliha,Warmest greetings from Black Penny Villas Ubud Bali,Thank you very much for staying with us and taking your time to give us such a high rating. We are honored to learn from the rating you provided that you enjoyed your stay at Black Penny Villas Ubud Bali. We wish to greet you again at our hotel and give you more pleasant stay in the future.Warm Regards,Management

8/10 Good

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This proerpty i perfectly niched to the honeymooner. It offers wonderful privacy and opportunity to dine in the room. You wouldn't even have to leave your room if you didn't want to. There are so many adventure activities available and Ubud centre is only a few kms away if a more vibrant feel is wanted now and then. The staff are super friendly and helpful. I would recommend that they communicate to the people staying that they let them know when they want the room made up or turned down because we missed this service a couple of times when they didn't "read" our movements effectively. I would definitely recommend this porperty for privacy, quiet and the enjoyment of just the people you are travelling with.
Stayed 6 nights in Jul 2022
Response from Popi (Reservation) on 29 Apr 2023
Dear Angela,Warmest greetings from Black Penny Villas Ubud Bali,Thank you for taking your time to provide us high rating and write such a valuable review. We are so glad to read that our hotel is perfect for honeymooner and found our staff were friendy and helpful. Thank you for sharing your stay experience with us and for recommending Black Penny Villas Ubud Bali, we are deeply honored. We always look forward to welcoming you again in the near future.Kind Regards,Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from I Nyoman Setiawan on 18 Oct 2019
Dear Sir/ Madam Warmest greeting from Black Penny Villas Ubud Thank you for sharing your feedback during your recent stay with us, how happy we know that you had amazing stay with us like our kitchen, friendly staff, incredible view and impeccable cleanliness. We do apologize for the coffee, we will do our best improvement and thank you for your recommendation. If your travel plans allow you to re visit Black Penny Villas Ubud we are looking forward to welcoming you back home to our little paradise in near future. Warm Regards, I Nyoman Setiawan Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Popi (Reservation) on 29 Apr 2023
Dear Sir/Madam,Warmest greetings from Black Penny Villas Ubud Bali,Thank you very much for staying with us and taking your valuable time to provide us high score review. We are delighted to know that you enjoyed your stay with us. Thank you for choosing Black Penny Villas Ubud Bali there is nothing we would like more than to look forward to welcoming you back to our hotel.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Supeni (E-commerce) on 5 June 2019
Dear Sir/ Madam Warmest greeting from Black Penny Villas Ubud Bali... Thank you so much for your review and we are so glad to know that you enjoy your stay with us. We appreciate your compliments and nothing pleases to us more than to see you come back and we do hope that you will return home to Kayumanis Ubud in not too distance future.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Supeni (E-commerce) on 6 May 2019
Dear Sir/Madam It is a pleasure to hear that you enjoyed a 'memorable journey' at our resort and thank you for taking the time to write this review. As our valued guest, your positive feedback will certainly shared to our team to motivate them to continuously deliver our exceptional service from the heart. Thank you again and I look forward to welcoming you when you are back in Bali. Supeni (E-commerce)

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Supeni on 18 Dec 2018
Dear Dave , warmest greeting from Black Penny Villas Ubud Bali. We thank you for your compliments and we do hope able to welcoming and host you return at Black Penny Villas Ubud Bali in future. Thank you

10/10 Excellent

Abdul, Madison, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Staff, room and view all amazing. Breakfast was good. Food wasn't the best.
Stayed 6 nights in Aug 2018
Response from Supeni on 30 Nov 2018
Dear Mr/s. Abdul Warm greeting from Black Penny Villas Ubud-Bali. Thank you for choosing Black Penny Villas Ubud Bali. It is a pleasure to hear that you enjoyed a 'memorable journey' at our resort and thank you for taking the time to write this review. As our valued guest, your positive feedback will certainly shared to our team to motivate them to continuously deliver our exceptional service from the heart. Thank you again and I look forward to welcoming you when you are back in Bali.

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018
Response from Supeni on 30 Nov 2018
Dear Mr/s. Warm greeting from Black Penny Villas Ubud-Bali. Thank you for choosing Black Penny Villas Ubud Bali. It is a pleasure to hear that you enjoyed a 'memorable journey' at our resort and thank you for taking the time to write this review. As our valued guest, your positive feedback will certainly shared to our team to motivate them to continuously deliver our exceptional service from the heart. Thank you again and I look forward to welcoming you when you are back in Bali.

10/10 Excellent

Kornkanok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! We love our villa no5 so much. The view is spectacular!
Stayed 2 nights in Dec 2017

6/10 Okay

Ramesh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good view from the hotel and the hotel location is great including room.Breakfast is really poor no choices at all. Reception is not freindly at all and don't know how to treat guest. I wouldn't recommend this hotel due to poor service despite great rooms and views from the room
Stayed 3 nights in Jul 2017

10/10 Excellent

Line

Stayed 2 nights in Nov 2023
Response from Popi (Reservation) on 15 Nov 2023
Dear Line,Warmest greetings from Black Penny Villas Ubud BaliThank you for taking the time to provide us such a high rating! We are so pleased that you had a positive impression of our hotel. Your feedback is valuable to us, and we look forward to serving you again for another exceptional stay.Warm Regards,Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Popi (Reservation) on 19 Aug 2023
Dear Sir/Madam,Warmest greetings from Black Penny Villas Ubud Bali,Thank you for taking the time to leave us such a high rating! We are delighted to learn from the rating you provided that you enjoyed your stay at our hotel. We strive to create a comfortable and convenient environment for our guests and we hope it has met your expectations.Thank you for staying with us and we hope to have the opportunity to host you again in the future.Kind Regards,Management

10/10 Excellent

Izi

Travelled with partner
Pool und Ausblick sind einzigartig. Waren 3 Nächte da. Ist sehr schön und ruhig aber nicht gerade günstig. Man zahlt hier fürs Pool und Ausblick
Stayed 3 nights in Jun 2019
Response from Popi (Reservation) on 29 Apr 2023
Dear Lzi,Warmest greetings from Black Penny Villas Ubud Bali,We would like to thank you for providing us such a high rating, we truly honored. It is a pleasure to know that you enjoyed your stay with us especially like the pool and the views of our villa. Thank you for staying with us and we warmly look forward to welcoming you back to our hotel and deliver our excellent service to you in the future.Kind Regards,Management

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Supeni on 1 Apr 2019
Dear Mr/s. Adreas Warmest greeting from Black penny Villas Ubud Bali... It is a pleasure to hear that you enjoyed a 'memorable journey' at our resort and thank you for taking the time to write this review. As our valued guest, your positive feedback will certainly shared to our team to motivate them to continuously deliver our exceptional service from the heart. Thank you again and I look forward to welcoming you when you are back in Bali. Supeni (E-commerce)

10/10 Excellent

jay, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
무엇보다 룸에서 보는 정글뷰가 어메이징
룸에서 보는 정글뷰가 너무나도 훌륭했고 정말 프라이빗한 개인풀과 룸이 너무 좋았습니다 직원들 한명한명 모두 상냥하고 먼저 인사를 건네는모습도 정말 기분이 좋아지게 했습니다 조식도 맛있었어요 ~
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhaft
Traumhafte Bungalows. Privater Pool! Romantik pur.
Stayed 5 nights in Jun 2017