Outdoor pool, pool umbrellas
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Reviews of Novotel Sunshine Coast Resort Hotel

4 out of 5
Novotel Sunshine Coast Resort Hotel
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 327 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 177 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Carissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great facilities and rooms, however there are lots of roof leaks and run down parts that need need fixing up.
Stayed 2 nights in Apr 2024

8/10 Good

Nicky

Travelled with partner
Bedroom needed a refurbishment and sold as lagoon view whereas you could barely see the lagoon
Stayed 1 night in Apr 2024

8/10 Good

Prakash

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
There were many Mosquitoes in and outside the property, can not practically open the door for more than 30 seconds. With than many mosquitoes very hard to rest overnight. Day one it has plenty of sand on the floor, should have been cleaned properly from previous guest.
Stayed 3 nights in Apr 2024

2/10 Terrible

stephane, langley

Stayed 1 night in Mar 2024

8/10 Good

Gillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like how there was limited signage as so many wings. Would suggest more or colour coding the wings. Limited car parking. Very clean, friendly staff and comfortable bed.
Stayed 1 night in Mar 2024

8/10 Good

Fay

Stayed 1 night in Mar 2024

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a FABULOUS holiday 😀 Just perfect in every way ❤️
Stayed 4 nights in Feb 2024

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Rita

Travelled with family
Disliked: Cleanliness
Beautiful location. Unfortunately we had to wait over an hour and a half to check in, after being told multiple times our room would be ready in another 10 minutes. Restaurant ran out of key menu items. Felt understaffed but the staff that were there did their best.
Stayed 4 nights in Jan 2024

4/10 Poor

Jane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount that was paid for the room did not match what was promoted. The fridge did not work and our frozen time melted. The bathroom smelt like sewerage. When we told them, they just noted it down and there was nothing done about it. The grounds are lovely but the rooms are really old and need updating and deep cleaning- dust and rust. The pool was great. But we won’t be staying here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica C Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay! Beach was super close, rooms were nice and modern. The little take away cafe was affordable for a quick bite to eat. Would stay again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, facilities good first time there will return one day.
Stayed 1 night in Jan 2024

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Super disappointed, terrible stay. Would expect much more for a 4-star resort and for what we paid. I stayed here for 6 nights with my husband and 16 month old toddler in a Suite. So many negative things to say, would not recommend. - On arrival at 3pm, our room wasn’t ready, so we needed to wait. - The room was outdated and dirty. Spiderwebs in the corners, mirror had large specs of discolouration, doors would not open, close or lock properly. Reminded me of a camping cabin. - After our first night, we found a whole lot of bugs had come into our room underneath the door (and had died) and the floor was all wet. I tried to contact Reception and it took 6 redials before somebody finally answered. I voiced my concern and they didn’t seem apologetic at all, they just said they would send somebody to “fix it”. It sounded like it happens regularly. For the remainder of our stay, we had to put extra towels at the bottom of the door to prevent any more bugs from getting in. Sola Bar and the Pool area look beautiful, but was also very disappointed in our experience here. The menu selection and food is average. We were looking forward to the “Brazilian BBQ Special” on Saturday night. However when we went to order at 7:30pm, we were told that the special had already “sold out”. Ridiculous! So we decided to order two pizzas instead and a kids meal for our son. It took 1.5hrs to come out! I hope this Novotel undergo some big changes to ensure their guests are happy in the future.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good fanily resort experience
Stayed 1 night in Jan 2024

8/10 Good

Luciano

Travelled with family
Liked: Cleanliness, staff & service
The hotel didn't have many activities, small pool area for the size of the hotel, dining options limited however staff is very friendly and helpful.
Stayed 5 nights in Jan 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Minah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Love the full cocktail bar right near the pool so I could have a drink while still keeping an eye on the kids in the pool.
Stayed 1 night in Jan 2024

6/10 Okay

Kazi

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

Joanne

Stayed 2 nights in Jan 2024

6/10 Okay

Christine

Travelled with family
Liked: Amenities
There was a huge line up at reception due to a Snap On Conference that we weren't advised of when booking. The room was good, the top of the fan was covered in thick dust, the toilet wasn't cleaned properly and the bathroom mirror had desilvering on one side. Apart from that, everything else looked clean. Breaky the next morning, again a huge line up due to the conference and when we got to the hot breakfast buffet it was cold. This happened for all three mornings of our stay. The coffee was also cold unless you ordered separately in which case you had to pay. Given our three nights cost us $2190 (breaky was $35pp per day included in the rate) I had higher expectations so was overall disappointed in our stay.
Stayed 3 nights in Jan 2024

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were very basic but an overall enjoyable experience
Stayed 2 nights in Dec 2023

2/10 Terrible

Taryn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was only one thing to like - leaving. We paid $640 for a night in a room that had cockroaches, white sticky patches covering holes in the bathroom tiles, no fly screens so mosquitos came in the minute you went onto the balcony, and no one to help with luggage. We lugged it along corridors that were similar to what I'd expect in a prison - brise block and cement, puddles of water full of old leaves, concrete staircases (no lift) - and for $640 a night? Maybe halve that and it'd be almost acceptable. Then there was the pool full of beatles - thousands of them. No staff on site to fix it. Then try calling reception - no one answers the phone. Then the restaurants and bars shut by 9.30pm. We only arrived at 8pm and couldn't get anything to eat. Instead we were greeted by a receptionist who informed us if we 'didn't wreck our room we'd get our deposit back'. We're a 50 something couple - did we truly need such a warning? This hotel has pretensions it cannot live up to. Charge $200 a night and people may accept the shoddy service, badly maintained rooms, and below par resort experience.
Stayed 1 night in Dec 2023

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel lobby, restaurant and pool area were beautiful, however as soon as you got past that the walkways were dirty, holes in ceilings, signage giving directions to rooms and laundries were faded or missing. Online map was inaccurate. Room was dated, however neat and tidy, but certainly not clean.
Stayed 3 nights in Dec 2023

4/10 Poor

Magnus

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has so much potential but is terribly maintained and extremely dated. There are holes in the ceilings and walkways around the property. The rooms are very dated and not well maintained. The carpets are dirty and musty; and the bathrooms are unclean. The rooms are seriously akin to a motel; definitely not a 4 star hotel! The check in experience was unsatisfactory. We arrived at 3pm for a 2pm check in, only to be informed that our room wouldn't be ready for another hour. To the credit of the staff. they provided us with a drinks voucher. We came back at 4pm but was again informed that the room wouldn't be ready for another hour. When I asked for a late check out to account for the delay in checking in, they then managed to provide an alternative room to us. The food at the resort is ordinary and no where close in quality and selection to other Novotel hotels. The only good thing about the resort is the big lagoon and friendly staff who are doing their best to help customers. Hotel Management needs to seriously consider doing major upgrades to the rooms and facilities; and improve the food standards. They should look at what has been done to the resorts in the Gold Coast that have received major upgrades to rooms and facilities.
Stayed 1 night in Jan 2024

10/10 Excellent

Alessandra

Stayed 2 nights in Dec 2023

8/10 Good

Jessica

Stayed 4 nights in Dec 2023

6/10 Okay

Sally

Travelled with family
Liked: Amenities
Disliked: Staff & service
Rooms are old really old. Lagoon and very soft towels are the only good things.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kathy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
It took 2 hours of trying to get a card to work and found the allocated room had someone in it. Food was terrible.
Stayed 1 night in Dec 2023

4/10 Poor

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Vy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were extremely disappointed with the buffet dinner which we paid $65/adult and $35/child. The selection of the food is poor. They dont have anything for kids except ice cream and lollies. The restaurant is dark and dirty. Staff are overworked but always provided asdistance with a smile. The A La Carte menu is ok but the butter chicken curry is overpriced with a ridiculously small portion. We didnt get what we paid for.
Stayed 4 nights in Dec 2023

6/10 Okay

Pat

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool facilities was great but rooms badly in need of renovations and no cooking facilities or bbqs to use causing a line up and wait when needing breakfast ect
Stayed 4 nights in Dec 2023

6/10 Okay

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay as a family. The property is dated and could use an update at the very least a good clean around common areas such as the kids room.
Stayed 6 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

4/10 Poor

Carl

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The unit had an overwhelming mouldy musty smell. It was horrible. We waited over an hour for our dinner at the restaurant and it wasn’t a busy night at all. Then we got locked out of our room and had to get maintenance to fix the door. Another problem was that the fluorescent kitchen light had to remain turned on in order for the air conditioning to work. It was extremely hot, but the light was far too bright for my children to sleep with it turned on. Quite a disappointing stay.
Stayed 1 night in Dec 2023

8/10 Good

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice first impressions and the layout of the hotel by the lagoon, construction is underway but did not spoil the ambience. Walk around the Lagoon
Stayed 2 nights in Dec 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Noce location, had to walk a long way from where we could get a car park to our room. Very outdated interiors with ripped lounges. Expected a bit better quality for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

Clemens

Travelled with family
Liked: Amenities, property conditions & facilities
Thank you for a lovely stay
Stayed 1 night in Nov 2023
Response from Nic ODonnell on 16 Nov 2023
Dear Clemens,Thank you for your comment, and you are very welcome. We are very happy to read of your positive experience.RegardsNic ODonnellGeneral Manager

10/10 Excellent

Adam

Liked: Property conditions & facilities
Had a very relaxing 1night/day with my 2 children 15 and 13. Pool facilities were great and loved the breakfast.
Stayed 1 night in Nov 2023
Response from Nic ODonnell on 16 Nov 2023
Dear Adam,Thank you for taking the time to provide feedback from you recent stay at the resort.Very happy to read that you enjoyed the facilities and the breakfast. Thanks again for the feedback.RegardsNic ODonnellGeneral Manager

2/10 Terrible

Jason

Stayed 2 nights in Nov 2023
Response from Nic ODonnell on 16 Nov 2023
Dear Jason,Thank you for your rating from your recent stay.If you have any further commentary please dont hesitate to reach out.RegardsNic ODonnellGeneral Manager