Tumalo Hotels, Bend

"The staff were super sweet and helpful! "

"No utensils or any cooking stuff for the cooktop. Didn’t see staff at the front desk. However the room was clean and serviceable "

"The staff was incredibly welcoming and friendly. The hot tub was great, clean, and warm. The hotel is under refurbishment and it does look like it needs it. The carpet is wearing/fraying in the room we stayed in and the furniture looks like it has been well worn. The hotel is close to the old mill district and we enjoyed a nice walk along the river after taking a short drive over to the river area. "

"It was a wonderful room for a relaxing weekend. The view of the river and the ambiance of the fireplace were amazing."

"Magnificent view of the river"

"We chose to stay at Eagle Crest primarily because my partner is an avid golfer. Unfortunately, several aspects of our stay were disappointing. At check-in, neither front desk staff member appeared to be familiar with ADA requirements regarding service animals. I was told I would be charged a pet fee and placed in a pet-designated room, which is not appropriate for service animals. I asked them to clarify the policy and call me, but did not receive a response, though I assume they consulted with a manager. All hotel staff should be properly trained on service animal protocols to avoid situations like this. The room itself was outdated and poorly maintained. The coffee table and headboard were visibly worn and tattered, the soap caddy in the shower was rusted, and there was a hole in one of the bathroom doors. The toilet seat was visibly worn and soiled, and the shower was not clean (there were pubic hairs on the floor.) The TVs were quite old, though cable was available. Security and accessibility were also concerns. One of the middle entrances to our floor did not require a key card, and the card reader at the end of the building was not functioning. I noticed only one visible security camera on the property. One of the elevators was out of service, and the only way to reach the first floor was via stairs unless you walked to the far end of the building. This was manageable for me but would likely be very difficult for guests with mobility limitations. When we attempted to"

"Great staff, clean room, free breakfast"

"The first girl that checked us in was amazing but the girl that took over was extremely rude. Beds were uncomfortable but it’s a super cute place."

"Decent breakfast. Easy parking. Clean."