Outdoor pool, pool loungers

Reviews of Era Hotel & SPA Tulum

4 out of 5
Era Hotel & SPA Tulum
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 87 reviews" "
Rating 8 - Good. 13 out of 87 reviews" "
Rating 6 - Okay. 5 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 5 out of 87 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Stayed 2 nights in Feb 2024
Response from Era Hotel front desk on 20 Feb 2024
Hey Steven, thanks a lot for your review, we really appreciate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Era Hotel front desk on 16 Mar 2024
Gracias por su puntuación! Nos alegra que su diastase en Era Hotel haya sido gratificante! Saludos.

10/10 Excellent

Tasha L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Stayed 4 nights in Sep 2023
Response from FRONT DESK on 2 Oct 2023
Hello Tasha, Thank you very much for your time in sharing your experience with us, we are pleased that you were happy with your stay, we look forward to welcoming you back in the future.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Stayed 1 night in Sep 2023
Response from Era hotel team on 21 Sept 2023
Hola Manuel, Muchas gracias por tus palabras, un placer poder ser parte de tu experiencia y espero que pronto nos vuelvas a elegir para ser tus anfitriones.

10/10 Excellent

Evalerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad
Stayed 2 nights in Jun 2023
Response from Larry on 26 June 2023
Querida Evalerie,Muchas gracias por tomarse su tiempo de calificar su estancia con nosotros. Esperemos que comparta su experiencia con sus amistades y familiares para que ellos también disfruten de la magia que proporciona Era Hotel. deseamos que regrese pronto.

2/10 Terrible

Stephen

Stayed 1 night in May 2023
Response from Rally on 29 June 2023
Hello Mr. Evans,We wish you well. We would really like to hear from you on why such a low score you gave the hotel. This can help us better our service to the next guests. Please reach out to us.

6/10 Okay

Santa, Linden

Travelled with family
Liked: Staff & service
Disliked: Amenities
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Stayed 4 nights in Mar 2023
Response from rally on 3 Apr 2023
Dearest Santa,Thank you for staying at Era Hotel for your holidays. We will take your observations under consideration.We wish you a safe flight home.

6/10 Okay

Gabriel

Stayed 2 nights in Mar 2023
Response from FRONT DESK on 27 Mar 2023
Dear Gabriel,We thank you for staying at Era hotel. We would love to hear why you gave us such a low rating. Please contact us to hear your dislike of your stay.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
Stayed 7 nights in Feb 2023
Response from Era hotel & spa Tulum on 11 Feb 2023
Dear David, Thank you so much for giving us an amazing review, you guys were awesome guest and we really apreciate your comments, we will do our best to better our experience for our future guest, have a safe flight back home. Sunny Regards Era Hotel & Spa

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Stayed 8 nights in Feb 2023
Response from Era hotel & spa Tulum on 10 Feb 2023
Dear Donald, Thank you so much for taking your time to write us an awesome review, we are so happy you choose Era Hotel & Spa for your stay here in Tulum , we will be waiting for your return, Have a great one and keep enjoying life you have a great vibe Sunny Regards Team Era

6/10 Okay

Siming

Liked: Staff & service
Response from era hotel team on 6 Mar 2023
thanks

8/10 Good

Arlethe

Stayed 1 night in Jan 2023
Response from Era hotel & spa Tulum on 17 Jan 2023
Hola Arlethe, Muchas gracias por haber elegido nuestro hotel para disfrutar de sus vacaciones , siempre estamos haciendo lo posible por mejorar , esperamos que vuelvan pronto :) saludos cordiales Hotel Era & Spa

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us
Response from era hotel team on 20 Dec 2022
Dear Shawna & jerome .What a pleasure to read you ! this review it's amazing thank you so much to take a time to come back to us with a such very good review thank you from our heart really. hopefully we will received you for your next trip in Tulum you are more than welcome to come back in your 2nd home in Tulum .we wish a merry christmas and happy new year .warm regardsEra hotel Team

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Stayed 1 night in Nov 2022
Response from Era hotel & spa Tulum on 1 Dec 2022
hello Patricia . it was a real pleasure to have you ,we wish you to continue your trip in mexico enjoying life.Maybe see you in your nest trip.warm regardsera hotel Team

8/10 Good

Kerry, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022
Response from Era hotel & spa Tulum on 18 Nov 2022
dear Kerry,Thanks to get back to us. we are sorry for the upgrading room like you mencion as no delivered but you have already get the highest kind of room sup. bath . vipexpedia got 25 % off spa you didn't used sorry . received our apologize hope you will give us another opportunity.best regardsera hotel

10/10 Excellent

Naomi

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Era hotel & spa Tulum on 29 Aug 2022
Dear Samir, It was our pleasure to welcome you. Thank you for sharing your comments with us. These are very important to us in order to continue to offer our customers the best service. We're so sorry about the shower, we're improving to always be better. We hope to meet you again if your future plans brings you back to the always sunny Tulum Best regards. ERA HOTEL & SPA TULUM

10/10 Excellent

Eric

Stayed 5 nights in Aug 2022
Response from Front Desk Team on 21 Aug 2022
THANK YOU FOR CHOOSING ERA HOTEL AND VERY GLAD TO HEAR YOU ENJOYED YOUR STAY WITH US. PARA LA PROXIMA SALUDOS.

10/10 Excellent

Yan-Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022
Response from Front Desk Team on 14 July 2022
Hello my dear Yan-Yan, thank you so much for this beautiful comment we really appreciate it and help us a lot to improve. We are super happy to know that you enjoyed your stay as much as we do. We'll happily welcome you any time you want to come back. We wish you all the best always and forever, recieve all our love from the Era Hotel & Spa Tulum family.

10/10 Excellent

Stephani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stayed 5 nights in Apr 2022
Response from Era hotel & spa Tulum on 9 June 2022
Hello hello , thank you so much for the sweet commet. The staff it's super happy to heard that you enjoyed your stay as much as we do, our mision it's make you happy and comfortable. The staff from the Era Hotel & Spa will always recieve you with open arms. Hope to see you again if your future plans bring you back to the always sunny Tulum. our kindest regards from the Era Hotel & Spa family.

10/10 Excellent

Syed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Stayed 2 nights in May 2022
Response from Era hotel & spa Tulum on 10 June 2022
hello , thank you so much for the sweet comment. The staff it's super happy to heard that you enjoyed your stay as much as we do, our mission it's make you happy and comfortable. The staff from the Era Hotel & Spa will always recieve you with open arms. Hope to see you again if your future plans bring you back to the always sunny Tulum. our kindest regards from the Era Hotel & Spa family.

10/10 Excellent

Mary Joselyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Stayed 6 nights in May 2022
Response from Era hotel & spa Tulum on 10 June 2022
Hello hello GIRLS , thank you so much for the sweet comment. The staff it's super happy to heard that you enjoyed your stay as much as we do, our mision it's make you happy and comfortable. The staff from the Era Hotel & Spa will always recieve you with open arms. Hope to see you again if your future plans bring you back to the always sunny Tulum. our kindest regards from the Era Hotel & Spa family.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We had a lovely stay at Era. The room was spacious and so was the bed. The only thing missing in the room was maybe a coffee machine. Service was excellent, we had a lot of help finding taxis and getting recommendations for our cenote visits :) I would recommend !
Stayed 4 nights in Mar 2022
Response from Era Hotel & Spa Tulum / Front Desk on 13 Apr 2022
Dear Claire, Thank you for staying with us and for your wonderful commentes hope to see you soon agian para la proxima.

10/10 Excellent

Herbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay as a couple, all staff did everything they could to make our time staying there as good as possible. Breakfast every morning was also delicious. Highly recommended place to stay.
Stayed 9 nights in Mar 2022
Response from Front Desk Team on 25 Mar 2022
Dear Hebie, thank you so much for the sweet commet. The staff it's super happy to heard that you enejoyed your stay as much as we do, our mision it's make you happy and comfortable. The staff from the Era Hotel & Spa will always recieve you with open arms. Hope to see you again if your future plans bring you back to the always sunny Tulum. Reciebe our kindest regards from the Era Hotel & Spa family.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Experience
What a BEAUTIFUL property! The staff was so amazing and helpful and everything about our stay truly exceeded all of our expectations. From the free breakfast delivered to your room to the absolutely AMAZING spa - Era Hotel checked all the boxes for us!
Stayed 4 nights in Jan 2022
Response from Front Desk Team on 1 Feb 2022
My Dear Nicole, Thank you for your wonderful comment. It was a great pleasure to have you here with us. we are very happy to read this comment. And we are happy to know that you felt safe here in the hotel with the staff. We will be more than happy to receiving you again in the future, hopefully soon. Your dream is our mission With love Era Hotel & Spa Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at ERA over NYE for our honeymoon. It was a beautiful hotel in a very hip, trendy area with lots of good restaurants within walking distance (Aguachiles is a 10 min walk). It has a modern look while staying authentic and really captures those Tulum vibes. The restaurant offers delicious food and drinks. Having breakfast included was a really convenient way to start the day. Their massages are amazing and I would highly recommend visiting the spa during your stay. Lastly, the staff. Anola, Gabriella, Eric, and the other staff went above and beyond to make our vacation perfect. When my partner fell ill, their staff got a doctor to the hotel to help her immediately and kept checking on us to make sure we were ok. I cannot explain how grateful I am to them for all of their help. We would definitely consider staying at ERA again when we visit Tulum in the future.
Stayed 7 nights in Dec 2021
Response from Era hotel & spa Tulum on 19 Jan 2022
Dear Daniel , What a pleasure to read your note thank you so much .the whole team joins me in thanking you very sincerely because it was really a pleasure to welcome you, especially after the difficulties you experienced during the past year. We hope that your return has gone well and above all that your health is positive. It would be a pleasure to welcome you again in the near future. Receive our most sincere greetings warm regards Gabriella Erick Mario Daniel Y Anola

10/10 Excellent

Chavel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The staff was very friendly and helpful. The breakfast was delicious. Highly recommend! Thank You.
Stayed 3 nights in Dec 2021
Response from Era Hotel & Spa Tulum / Front Desk on 14 Dec 2021
Dear Chavel!! Thank you for taking time to come back with your beautiful comment. We really appreciate it. We hope to see you soon again and wish you a merry christmas and a happy new year. Warm regards!

8/10 Good

ShaQwanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing I was able to text them through what’s app for any & everything. They text you every morning with the breakfast menu & weather. They call taxis for you I absolutely loved it.
Stayed 6 nights in Jun 2021
Response from Front Desk Team on 26 June 2021
Dear guest, Thank you for your wonderful comments. In Era Hotel & Spa Tulum we are always improving ourselfs in order to give you the best experiences during your stay. We invite you to stay with us in your next visit to Tulum. We will be delighted showing you the new experiences that we will have for you. Your dream is our mission with love Era Hotel & Spa Tulum

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021
Response from Front Desk Team on 4 July 2021
Dear guest, Thank you for your rating. Saludos!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice boutique hotel. Located off the downtown, so very quiet and less touristy. Price is very fair and only about 12-15 min drive or 30 min bike ride to the strip. We had continental breakfast included in our price, and everything we could choose from was great. The best part is how friendly and accommodating the hotel staff was. Definitely recommend this place.
Stayed 5 nights in May 2021
Response from Front Desk Team on 15 May 2021
Dear guests, Thank you so much for your comments and your great rating. We are happy to know that you enjoy your stay at Era Hotel, and we would love to see you again. Your dream is our mission. With love

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing quiet classy relaxing place to enjoy ur stay a nice spa a very clean pool a nice restaurant on the premises serving breakfast lunch and diner . We were very impressed gave us a bottle of champagne and decorated the room for our honor week . Way better than the super expensive resorts we have ever been. We coming back
Stayed 3 nights in May 2021
Response from Front Desk Team on 13 May 2021
Dear guest, Thank you so much for your nice comments and rating. It was a pleasure to have you here with us, and we are glad to know that you had at great time in Era Hotel & Spa Tulum. Looking forward to meeting you again in the future, soon. Saludos

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. Only issue was the lock to our door was broke. They came to fix it a couple of times but it was still an issue. Not a deal breaker though. The hotel was nice and staff were great.
Stayed 4 nights in May 2021
Response from Era Hotel & Spa Tulum / Front Desk on 12 May 2021
Dear guests, Thank you for such a beautiful comment. It was a great pleasure to have you here with us. Day by day, in Era Hotel & Spa Tulum we are always improving ourselfs in order to give you the better service and the best experiences. We hope to see you again in the future, soon. Your dream is our mission With Love Era Hotel & Spa Tulum / Front Desk

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly the best hotel experience of my life. Era was incredibly clean and beautiful and the staff was so welcoming and helpful. I love how they burn incense all day. The room was great and the breakfast was delicious. And the spa experience is an absolute must! My husband and I did the Ritual Sense Moon Experience and I would absolutely do it again. I really hope to go back to Era!
Stayed 3 nights in Apr 2021
Response from Era Hotel & Spa Tulum / Front Desk on 30 Apr 2021
Dear guests, Thank you so much for such a beautiful comments. It was a great pleasure to have you here with us. Day by day, in Era Hotel & Spa Tulum we are always improving ourselfs in order to give you the better service and the best experiences. We hope to see you again in the future, soon. Your dream is our mission With Love Era Hotel & Spa Tulum / Front Desk

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to get away from the craziness of the hotel zone but close enough when you need to let loose a little. Small and beautifully landscaped and Copal fills the air many times a day. Anola & Jorge are a joy, laid back but care deeply about your stay and Carlos gives excellent service in the on-site Restuarant. It’s a little unorthodox, but that’s what I loved about it... parking is 3 spaces (total) but there are only 9 rooms... stay here!! You’ll love it :)
Stayed 6 nights in Apr 2021
Response from Era Hotel & Spa Tulum / Front Desk on 25 Apr 2021
Thank you so much for your comments. It was a pleasure to have you as our guest and we are more than happy to know that you enjoyed your holidays staying with us. We looking forward to meet you again in the future, soon. Your dream is our mission With love Era Hotel & Spa Tulum Front Desk

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Era Hotel is a very nice hotel .. the staff is really nice and the complimentary breakfast is ok .. They let you rent bikes for free which is nice to stroll around in Tulum.. They don’t really have a night life at the hotel so it’s definitely really quiet .You would have to get a taxi if u want to go anywhere .. The rooms don’t have tv’s and the shower doesn’t have a door which is random .. overall the hotel is an ok hotel if u just need a place to stay ..
Stayed 2 nights in Apr 2021
Response from Era Hotel & Spa Tulum / Front Desk on 20 Apr 2021
Dear guests, First of all, we want to say thank you for this review. We are so glad to read beautiful comments from our guests, and also we are so happy that you chose Era Hotel & Spa Tulum for this occasion. it was a pleasure to have you here with us and we really looking forward to see you again in the future. Your Dream is our mission. With much love and affection.

8/10 Good

KARINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
This place was overall good, have no complaints besides the bed is not the most comfortable but was still able to sleep. Liked the pool, no noise, very chill and the cafe/restaurant next door was very convenient.
Stayed 2 nights in Apr 2021
Response from Front Desk on 19 Apr 2021
Dear Karina, Thank you for your comments. It was a pleasure to have you here with us. Your comments will help us to improve ourselfs, our service and our hotel in general. We hope to see you again, soon. Your dream is our mission. Era Hotel & Spa Tulum

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel, the spa treatment was worth it. It was our 12 years anniversary and they made it very special for us.
Stayed 3 nights in Apr 2021
Response from Era Hotel & Spa Tulum / Front Desk on 5 Apr 2021
Thank you for your excellent review, it is nice to hear from you our dear guests, we hope your journey is being great and safe, you will always be welcome with us. We hope to see you soon. With love Front Desk Team Era Hotel & Spa Tulum

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Fantastic!
Stayed 4 nights in Mar 2021
Response from Era Hotel & Spa Tulum / Front Desk on 5 Apr 2021
Thank you for your review, we hope your journey is being great and safe, you will always be welcome with us. We hope to see you soon. With love Front Desk Team Era Hotel & Spa Tulum

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Era Hotel & Spa Tulum / Front Desk on 17 Mar 2021
Dear Natalia, Thank you so much. It was a pleasure to have you as our guests. We hope to see you again, soon!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Era Hotel was perfect. From the second we walked in, the staff was extremely friendly, inviting and attentive. They asked if we were celebrating an occasion, in which we actually happened to be celebrating my birthday and our engagement! The next day, while we were out the staff surprised us by putting balloons, flowers, champagne and rose petals in our room! We were floored! How amazing is this! Such a wonderful and emotional surprise to return to after a day out in Tulum! Breakfast was included and the menu had a good amount of choices and the food was good. You also get coffee AND juice. The facilities were clean and the water pressure in the shower was perfect. They also offer spa services however I wasn’t able to try them out Bc we were only in Tulum for 2 days. And of course, Free parking and wifi is a plus. They also burned copal (incense) everyday which I loved. Overall 10/10. I will Definitely recommend this hotel to everyone I know.
Stayed 2 nights in Feb 2021
Response from Era Hotel & Spa Tulum / Front Desk on 14 Feb 2021
Dear guests, First of all, we want to say thank you for this wonderful review. We are so glad to read beautiful comments from our guests, and also we are so happy that you chose Era Hotel & Spa Tulum for this super special occasion. it was a pleasure to have you here with us and we really looking forward to see you again in the future (hope you stay more days with us =) ). Your Dream is our mission. With love

10/10 Excellent

Fifunmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best crew
Awesome!! Everyone was super helpful and the workers were all amazing. Anola, jorge and alex were the best!
Stayed 5 nights in Dec 2020
Response from Front Desk on 6 Jan 2021
We are very grateful that you have stayed with us. Wishing that your stay was pleasant. We hope you decide to stay with us again, and give us the opportunity to offer you the peace and tranquility you deserve for your next vacation. Thank you Era Hotel & Spa Tulum Front desk

10/10 Excellent

Destiny and

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is a must visit, all of their staff is so friendly and helpful. Their property was sooo beautiful in every place you looked and you are truly able to get the Tulum jungle vibes at this hotel. Their prices are amazing plus it's a fairly small hotel so you feel like vip which is pretty cool. They have a restaurant right next door to the They have bikes that you can rent for free and they offer to get you a taxi which is helpful and makes you feel safe. They also lock the main gate/door at night which made us feel really safe a night. We wish we had more time to enjoy the full hotel snd amenities but we will definitely be back again.
Stayed 3 nights in Dec 2020
Response from Front Desk / Era Hotel & Spa Tulum on 31 Dec 2020
Hola ! Thank you for your nice review, we truly appreciate it, and we hope to see you again, soon. Saludos! Front Desk Era Hotel & Spa Tulum Editar Eliminar

10/10 Excellent

Lindsay

Liked: Staff & service, amenities, property conditions & facilities
This stay and staff honestly exceeded our expectations!
Stayed 3 nights in Dec 2020
Response from Front Desk / Era Hotel & Spa Tulum on 25 Dec 2020
Dear Lindsay, Thank you for your kind review. We are glad to read beautiful comments from our guests. We hope to see you again in the future, soon. Saludos!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Front Desk / Era Hotel & Spa Tulum on 21 Dec 2020
Dear Katherine, We are happy to receive this beautiful rating. We hope you like the hotel and the service, and we hope to see you again, soon. Saludos

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, vibey boutique on the outskirts of Tulum. Friendly out going staff. Wish we could have stayed more than 1 night.
Stayed 1 night in Dec 2020
Response from Jorge Pérez / Front Desk on 15 Dec 2020
Hola Matt, Thank you for your kind review. We are glad to read beautiful comments from our guests. We hope to see you again in the future, soon. Saludos!

2/10 Terrible

Maximilian

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Front Desk on 2 Dec 2020
Hello dear guests, it was a pleasure to have you here with us. Thank you for the nice review. We hope to see you again in the future, soon!

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2020
Response from Jorge Pérez / Front Desk on 23 Nov 2020
Dear Guest, We are happy to receive this beautiful rating. We hope you like the hotel and the service, and we hope to see you again, soon. Saludos

10/10 Excellent

Hykeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Era Hotel Stay for Couple
Place was great overall. Would return if available. Great service from treats upon arrival to celebrate a birthday, giving recommendations on things to do, setting up, etc. and very helpful in preparing and getting through hurricane we experienced while there. Boutique hotel with cafe that is only open a few hours most days and a shared pool with another hotel across. We did not utilize the spa services so cannot comment about that. Staff was incredibly friendly and helpful. My ONLY complaint is housekeeping not wearing a mask while cleaning rooms. Wish they had more areas to lounge whether poolside or in room. Outside of that, private room, comfy bed with good wifi and hot water. Location is good, there are a few smaller shops, restaurants and laundry nearby and you are about a 7-9 min drive from the main action or 15-2- min bike ride.
Stayed 7 nights in Oct 2020
Response from Era Hotel & Spa on 3 Nov 2020
Hello Hykeem, It is a complete pleasure for us to read your wonderful comment about your experience at our hotel. Your advice is a great utility, we try to improve ourselfs every day, to give you the best safety and quality service. We will love to have you back here anytime you want, you are always more than welcome. Kind regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at ERA was amazing! This hotel is truly a hidden gem. Alex and the other staff provided exceptional service around the clock and I am so thankful for them. The staff decorated for my birthday, called a taxi each time one was needed, provided recommendations for the area, and so much more! Biking is a popular mode of transportation in Tulum and the hotel does provide free bike rentals to its guests. We did not patron the café nor use the spa facilities but they are available for guests as well. Wonderful experience, beautiful property, fantastic service!
Stayed 5 nights in Oct 2020
Response from era hotel & spa tulum on 15 Oct 2020
it was a great pleasure to have you with us. we thank you very much for your kind comment. warm regards and be safe Era hotel & spa Tulum