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Reviews of Toyako Onsen Hokkai Hotel

3 out of 5
Toyako Onsen Hokkai Hotel
147 Toyako Onsen, Toyako, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 89 reviews" "
Rating 8 - Good. 44 out of 89 reviews" "
Rating 6 - Okay. 14 out of 89 reviews" "
Rating 4 - Poor. 2 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Slightly run down, but still functional. Great views across Lake Toya
Stayed 2 nights in May 2024

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s hard to leave a negative review as the staff were all so friendly and helpful. “You get used to the smell” was our motto as you do slowly go nose blind to the overwhelming smell of stale old cigarettes. (You are still allowed to smoke in your room here) We may also all have splinal damage from sleeping on the floor in the “Japanese style beds” This whole town has a bit of a post apocalyptic feel when we visited in the winter as it’s quite run down. If you’re on a budget though it’s a good option if you have a car and don’t want to pay the crazy lodging prices at the nearby resorts.
Stayed 2 nights in Feb 2024

8/10 Good

Jimmy Ewe Kiat

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen and By the lake, 10 mins walk from bus terminal to hotel.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The receptionist can't speak much English and is not very friendly.
Stayed 1 night in Sep 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Stayed at the 4-pax tatami room for a night. View from the room was fantastic and the tatamis/yukatas provided were comfortable. Dinner was good except that we thought it would be in-room dining - the meals are served at the lobby restaurant. Onsen was ok, they have an open-air bath with the indoor one. The nightly fireworks is visible from the room, but as it moves westward it goes out of sight pretty quickly. Best to just head down for a nicer view.
Stayed 1 night in Aug 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
A bit dated, but beautiful spot and area. Lots of things to do. Kid friendly with a playground near by. Friendly staff and nice Onsen.
Stayed 1 night in Aug 2019

6/10 Okay

DO HYUNG GEOR

Good view but feel a bit hot in the room
Location near the lake, good view but a little hot inside, air-conditioning not working properly.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast
Everything was good except breakfast
Stayed 1 night in Feb 2019

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the futon was too hard to sleep on. Too thin and feels like sleeping on hard ground.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Lake toya view, dated hotel.
Hotel is old and dated but the lake view compensated for it. Onsen is old has natural spring water but is murky. Check the timing of the fireworks at the promenade.
Stayed 1 night in Aug 2018

8/10 Good

Jason, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view of Lake Toya
We drove a rented car around Hokkaido, and like most regions outside Sapporo, there are ample free parking lots right in front of Toyako Onsen Hokkai Hotel. The hotel is a little old, but it has a lift serving all floors. The room and toilet were clean, and we had an awesome view facing into Lake Toya. Between the hotel and the lake was a long pavement when we saw many locals take a stroll or jog. The futons were already prepared when we checked in. We experienced the fireworks happening right at Lake Toya by our windows. We were told it took place every night during this period.
Stayed 1 night in Jun 2018

10/10 Excellent

Ji, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great view of lake
The receptionist are very helpful on our requests on taxi arrangement, dining restaurant suggestions and prepare the room ready for our sleep
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from hotel.
Nice view from hotel. In the evening you could see the fire works display.
Stayed 1 night in May 2018

8/10 Good

HOK CHEUNG JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CHWEE LENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, Great View
The room with Lake View was awesome. Woke up to picture perfect view on the last day. The check in was fast, service was good, and the room spacious for 3 pax. The onsen was also very good. Breakfast was acceptable but not great as the food is not hot. They also recommends great restaurants for guests to go to.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is just oh the shore of Lake Toya, very traditional Japanese style onsen (hot spring) hotel. It is located around 10 mins walk from the bus terminal, the pavements on the way aren't very smooth, beware if you have a luggage. Its onsen is very nice with an indoor bath and a lovely outdoor bath. They also provide Japanese style buffet breakfast, which is pretty good. The only downside of the hotel is the is has a slight smell of cigarette everywhere, probably won't be too comfortable for those who don't like it.
Stayed 1 night in Aug 2016

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lake Toya Trip
The area is wonderful and it makes a stay in any hotel so much better, you can spend a month in Lake Toya and it won't be enough. Now, about the hotel, it is very dated. They keep it fairly clean, although bathrooms are so old, they can't be cleaned any better. The room is huge we had Japanese style that's good for 4 tatami mats. The onsen is even more dated and worn out, yet for all of you Japanese bath lovers, it's an onsen with a small outside and big inside bath, the sauna is super hot. The breakfast was very unexciting, small selection and nothing was fresh, probably the worst breakfast we had during 10 days in Japan. The staff is nice like most Japanese, but very limited English. I would most likely stay somewhere else, they have dozens of hotels in this area, but only a few listed on Hotels.com.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Local ryokan
Quite local ryokan which the receptionist not really speak English but they are still quite helpful. Onsen area is old. Abit pricey tho. The rest are ok
Stayed 1 night in Aug 2017

8/10 Good

Chee Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience
Service by manager is excellent. Food is average. Location for viewing fireworks is not so excellent as hotel is located to extreme left of lake. But can walk to view fireworks
Stayed 1 night in Jun 2017

6/10 Okay

esther, singapore

Disliked: Property conditions & facilities
Reasonable price stunning view
Pro 1. Superb view 2. You will get to see fireworks during summer. 3. Nice breakfast Cons 1. Old hotel 2. The room is not spacious enough. 3. Receiption is not opened 24 hours.

8/10 Good

orson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen hotel
Nice spacious room, natural onsen, great location and family style hotel

8/10 Good

orson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen hotel
Nice view to lake toya, love the Japanese room and the onsen really nice

8/10 Good

FEE SHAN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice view and clean
overall satisfied for the one night staying.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple yet comfortable and clean hotel
Toyoka Onsen Hotel is a simple yet comfortable and clean hotel. It is right in front of the lake but at the extreme end. We walked to get a better view of the fireworks. Within walking distance are restaurants and shops.

8/10 Good

Drusilla

Liked: Cleanliness, staff & service, room comfort
OK hotel
The hotel was a little bit old. The onsen was also a little bit old. Location is a bit inconvenient Need to walk for about 10 minutes from the bus station.

6/10 Okay

Fantastixck, Singapore

Hotel with great view of Lake Toya.
Located surrounding Lake Toya. Fantastic view when you wake up in the morning. There is fireworks at night during summer and autumn time. Hotel room is equipped with basic necessity. Breakfast is so- so. Don't expect too much. Room price is a bit pricey looking at the room and food.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & food
Nice breakfast & dinner.fireworks can view from room.

10/10 Excellent

Root

Liked: Cleanliness, staff & service, property conditions & facilities
交通不是很方便
Stayed 1 night in Feb 2024

6/10 Okay

Wing Hung

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

TAKASHI

Liked: Staff & service
Stayed 1 night in Nov 2023

4/10 Poor

ching lung

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
離洞爺湖的主要街上走路至少20分鐘，然後煙火更別說了，唯一就是不貴
Stayed 2 nights in Oct 2023

10/10 Excellent

CHIN-YUAN

Stayed 1 night in Jul 2023

8/10 Good

リョウスケ

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
季節がら仕方ないですが、カメムシが3匹出ました。 部屋の清掃は行き届いていると思います。
Stayed 1 night in May 2023

10/10 Excellent

chunjui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

MEGUMI

Stayed 1 night in Aug 2022

2/10 Terrible

きみえ

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
部屋に入るなり、蜘蛛が部屋の中にいて驚きました。フロントに電話して処理してもらいましたが、すみませんもなく部屋を変えてくださいと言ったら空きがないので無理です…と、言われました。部屋が4階の一番端だったので花火もろくに見えず残念でした。残念なホテルでした。温泉は良かったのですが、また行こうとは思いません。
Stayed 1 night in May 2022

8/10 Good

shigehiko

Stayed 1 night in Feb 2022

6/10 Okay

SUZUKI

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
ご飯が美味しい
夕食が美味しかったです。温泉もとても良かった。
Stayed 1 night in Aug 2020

8/10 Good

Tammy, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service
people are caring and nice even though with limit english
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
部屋からのロケーションが凄く良い
Stayed 2 nights in Sep 2019

8/10 Good

Lin, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room, helpful and nice staff, great view from room, good location with easy parking.
Stayed 1 night in Aug 2019

6/10 Okay

machiko

Liked: Cleanliness, property conditions & facilities, room comfort
温泉でのマナーにガッカリ
フロントも朝食スタッフも皆さん親切でした、ただ、夜温泉に地元の人か従業員かわからないが、湯船に入っている間もシャワー場所に私物を置きっ放しにされて使えず困った
Stayed 1 night in Aug 2019