expedia

Overview of Hotel Grand Chancellor Townsville

Photo gallery

Guest reviews

4.3 / 5Excellent
550 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

Explore the area

Popular LocationMuseum of Tropical Queensland9 min walk
Popular LocationCatholic Diocese of Townsville9 min walk
Popular LocationReefHQ Aquarium10 min walk
AirportTownsville, QLD (TSV)12 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Standard Twin

    Standard Twin

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 4
    More details
  • Standard King

    Standard King

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Executive Suite

    Executive Suite

    Room amenities

    • 54 sq m
    • River view
    • Sleeps 3
    More details
  • Executive King

    Executive King

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 3
    More details
  • Apartment, 1 Bedroom

    Apartment, 1 Bedroom

    Room amenities

    • 54 sq m
    • Sleeps 3
    More details

About this area

Townsville

Located in Townsville, Hotel Grand Chancellor Townsville is in the city centre and near the beach. Catholic Diocese of Townsville and Cultural Centre Townsville are local landmarks, and the area's natural beauty can be seen at The Strand Beach and Queens Gardens. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Cluden Racecourse.

Popular Location

What's nearby

  • Museum of Tropical Queensland - 9 min walk
  • Catholic Diocese of Townsville - 9 min walk
  • ReefHQ Aquarium - 10 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Strand Waterpark - 16 min walk

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 12 min drive

Restaurants

  • Where to eat
  • Sugar Shaker Restaurant – Restaurant with a bar. Serves breakfast and lunch daily. Kids' menu available.

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel near Magnetic Island Ferry Terminal
A restaurant, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space. All 200 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with digital channels. 24-hour room service, pillow menu and hairdryers are among the other amenities available to guests.
Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with digital channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: AUD 15.00 per day
Parking height restrictions apply

Food and drink

Cooked-to-order breakfast available for a fee 6 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 15 for adults and AUD 10 for children
1 restaurant
1 bar
24-hour room service

Things to do

24-hour fitness centre
Outdoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge

Conveniences

Lift
Free newspapers in reception

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Wedding services

Languages spoken

English
Moldovan
Romanian
Russian
Spanish

Business services

Meeting rooms
Conference space

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Pillow menu

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

Digital channels
LCD TV
Films for purchase

Food and drink

Coffee/tea maker
Fridge

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

  • For more details, please contact the property using the information on the booking confirmation.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cots (infant beds)!

Payment types accepted at this property

Diners Club
Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

  • Grand Chancellor Townsville
  • Hotel Grand Chancellor
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville
All reviews

Guest reviews

4.3

Excellent

5 - Excellent
268
4 - Good
212
3 - Okay
55
2 - Mediocre
11
1 - Poor
4
4.5
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very pleased with the room and the balcony. Had some trouble with faulty air conditioning.The staff were very friendly, courteous and helpful. Room service was excellent and the buffet breakfast was excellent. Though I didn’t use the gym it looked well appointed. Enjoyed use of the rooftop pool for night time cool offs.

Stayed 7 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great roof top pool with a view, great Breakfast, all the staff were very helpful and polite.

Stayed 2 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were far better than I expected. Staff were very friendly.

Stayed 2 nights in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Great location, easy access, within walking distance to Palmer Street & Queensland Country Bank Stadium. Close to Restaurants and Supermarket.

Stayed 1 night in Feb. 2020