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Hotel Grand Chancellor Townsville

Photo gallery for Hotel Grand Chancellor Townsville

Featured image
Outdoor pool, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of Hotel Grand Chancellor Townsville

VIP Access

Hotel Grand Chancellor Townsville

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
334 Flinders Street, Townsville, QLD, 4810

Explore the area

  • Popular LocationMuseum of Tropical Queensland9 min walk
  • Popular LocationCastle Hill10 min walk
  • Popular LocationMagnetic Island Ferry Terminal14 min walk
  • AirportTownsville, QLD (TSV)7 min drive

Choose dates to view prices

About this area

Townsville

Located in Townsville, Hotel Grand Chancellor Townsville is in the city centre and near the beach. National Trust Heritage Centre and Jezzine Barracks are local landmarks, and the area's natural beauty can be seen at Bush Garden Landcare Site and Cape Pallarenda Conservation Park. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Queensland Country Bank Stadium. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Townsville travel guideOpens in a new window
Map

What's nearby

  • Perc Tucker Regional Gallery - 3 min walk
  • Museum of Tropical Queensland - 9 min walk
  • Catholic Diocese of Townsville - 9 min walk
  • Castle Hill - 10 min walk
  • Magnetic Island Ferry Terminal - 14 min walk

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • Sugar Shaker Restaurant — 1 min walk
  • The Balcony Restaurant - 2 min walk
  • Fratello Coffee - 3 min walk
  • Jam - 3 min walk
  • Brewery - 3 min walk

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel near Magnetic Island Ferry Terminal
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and a business centre. All 200 rooms offer free WiFi, 24-hour room service and LCD TVs with digital channels. Fridges, pillow menu and hairdryers are among the other amenities available to guests.
Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Self parking on site (AUD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 21 for adults and AUD 12 for children
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Moldovan
  • Romanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Renovated guest rooms – January 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 30

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 1 2021 to January 8 2022 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for AUD 40.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 21 for adults and AUD 12 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 358 out of 722 reviews
5 - Excellent 50%
Rating 4 - Good. 270 out of 722 reviews
4 - Good 37%
Rating 3 - Okay. 68 out of 722 reviews
3 - Okay 9%
Rating 2 - Poor. 19 out of 722 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 722 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Great downtown location with lots of dining options nearby. The rooftop/pool area was nice but the space could use a bit of styling for an easy upgrade. Hotel room was dirty. The carpets were filthy and the shower was full of mould and pink slime (Serratia marcescens). The whole hotel needs an update. It’s a massive eyesore in the Townsville CBD. The in-room coffee was of low quality (packets of instant coffee) but there’s a great cafe downstairs. The loading zone near the hotel is quite far from the entrance. It’s a long distance to travel with luggage unassisted.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service throughout our entire stay! We were welcomed by the friendly and warm Nicholas, who was wonderful and able to get us checked fast and easy, and several hours earlier than we expected. The hotel was great, clean and we had no problems at all! All the staff were lovely, and a big thank you to the housekeeping ladies on the 16th floor, who were so friendly and still gave us fresh towels when we stayed in our room for the day. Overall excellent experience, and I would happily stay here again!
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistently good, very friendly welcome and the staff remembered my name
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2021