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Outdoor pool, pool loungers
Outdoor pool, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Guest reviews

4.3 out of 5 Excellent
582 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationMuseum of Tropical Queensland9 min walk
Popular LocationReefHQ Aquarium10 min walk
Popular LocationStrand Waterpark16 min walk
AirportTownsville, QLD (TSV)14 min drive

Choose dates to view prices

  • Standard Twin

    4.7/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 4
    More detailsStandard Twin
  • Standard King

    4.8/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsStandard King
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 3
    More detailsExecutive Suite
  • Executive King

    4.8/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsExecutive King
  • Apartment, 1 Bedroom

    4.8/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 3
    More detailsApartment, 1 Bedroom
  • Staycation - King Room inc Sparkling Wine, Antipasto Platter, Parking and a 12pm Late Check-out

    Room amenities

    • 27 sq m
    • Sleeps 3
    More detailsStaycation - King Room inc Sparkling Wine, Antipasto Platter, Parking and a 12pm Late Check-out

About this area

Townsville

Located in Townsville, Hotel Grand Chancellor Townsville is in the city centre and near the beach. National Trust Heritage Centre and Jezzine Barracks are local landmarks, and the area's natural beauty can be seen at Bush Garden Landcare Site and Cape Pallarenda Conservation Park. Looking to enjoy an event or a game while in town? See what's happening at Townsville Entertainment & Convention Centre or Queensland Country Bank Stadium. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
View map
Popular Location

What's nearby

  • Museum of Tropical Queensland - 9 min walk
  • ReefHQ Aquarium - 10 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Strand Waterpark - 16 min walk
  • Queens Gardens - 2 min drive

Getting around

  • Townsville Station - 2 min drive
  • AirportTownsville, QLD (TSV) - 14 min drive

Restaurants

  • Sugar Shaker Restaurant — 1 min walk

About this property

Hotel Grand Chancellor Townsville

4.5-star hotel near Magnetic Island Ferry Terminal
A restaurant, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, 24-hour room service and conference space. All 200 rooms offer free WiFi, 24-hour room service and LCD TVs with digital channels. Fridges, pillow menu and hairdryers are among the other amenities available to guests.
Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 15.00 per day
  • Parking height restrictions apply

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 19 for adults and AUD 10 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Moldovan
  • Romanian
  • Russian
  • Spanish

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • Pool sunloungers

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Renovated guest rooms – January 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in between 3:00 PM and 5:00 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for AUD 40.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 19 for adults and AUD 10 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Free WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Townsville
Hotel Grand Chancellor
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Can I cancel my reservation for free at Hotel Grand Chancellor Townsville and receive a full refund?
Yes, Hotel Grand Chancellor Townsville offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Grand Chancellor Townsville cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Grand Chancellor Townsville have a pool?
Yes, this property has an outdoor pool.
Is Hotel Grand Chancellor Townsville pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel Grand Chancellor Townsville?
Self-parking is available for AUD 15.00 per day.
What time is check-in at Hotel Grand Chancellor Townsville?
Check-in is from 3:00 PM to 5:00 AM.
What time is check-out at Hotel Grand Chancellor Townsville?
Checkout is at 11 AM. Late checkout is available for AUD 30 (subject to availability).
Where is Hotel Grand Chancellor Townsville located?
Located in the heart of Townsville, this hotel is within a 15-minute walk of Perc Tucker Regional Gallery and Magnetic Island Ferry Terminal. Maritime Museum of Townsville and Museum of Tropical Queensland are also within 10 minutes. Townsville Station is 24 minutes by foot.
4.3
Excellent
582 reviews
5 - Excellent
285
4 - Good
226
3 - Okay
56
2 - Poor
11
1 - Terrible
4

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Good views. Good location. :)
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms. Would definitely stay again
Stayed 2 nights in Aug 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience except the staff didn’t discuss the fact the hotel is being used for covid quarantine and is filled with police manning the doors.... hard to ignore so I don’t know why they wouldn’t notify you...
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bed , excellent value for money. Easy check in, good bathroom, average TV options, easy check out, apparently room service not included.
Stayed 2 nights in Jul 2020

5/5 Excellent

Stayed 3 nights in Jun 2020

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