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"Amazing hotel great customer service and location"

"The breakfast menu was fresh, excellent. Room was clean especially the bathroom. Staff was nice and eager to help guest, Veronica in particular. She was so nice and passionate to have pride in Cuenca. "

"Breakfast delicious, shops nearby."

"Friendly staff and nice breakfast menu"

"The best hotel in Cuenca"

"Fabulous facility with lotsa nature. Host very nice & friendly"

"Clean room, delicious breakfast Excellent service, especially Marcos very serviceable and always ready to help. "

"Our stay was great, staff was excellent "

"The location is fantastic and close to everything we wanted to see. The rooms were large but definitely could use a refresh. The beds were comfy which I appreciate. The rooftop bar/restaurant has amazing views and we enjoyed a drink as we took in the view."

"Everything was very clean, breakfast was great."

"The staff was absolutely great, accommodating us and helping us out. We arrived very early, and they did their best to get us into a room ASAP instead of making us wait all day. The room was very nice, and the restaurant's superb food was some of the best around."

"Great location, lots of options for dining and 15 walking to downtown "

"Great place to stay"

"Nunca puede hacer el check in, llegue a la media noche al Villa Ana María y estaba totalmente cerrada, no estaban ni las luces encendidas, estuve gritando y golpeando la puerta, nadie salió. Quiero mi dinero de regreso "

"Clran room, elevator, friendly staff, valet. "

"Excelente 💯"

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"Clean room excelent staff good breakfast"