BBQ/picnic area
Check availability

Reviews of The Trecarn Hotel

3 out of 5
The Trecarn Hotel
Palermo Road, Torquay, England

Reviews

6.2
Rating 10 - Excellent. 100 out of 595 reviews" "
Rating 8 - Good. 160 out of 595 reviews" "
Rating 6 - Okay. 137 out of 595 reviews" "
Rating 4 - Poor. 93 out of 595 reviews" "
Rating 2 - Terrible. 105 out of 595 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was beautiful, quiet and within easy reach of all amenities, the breakfast was excellent, it really set us up for the busy day shopping. 100 percent going again.
Stayed 1 night in Apr 2024

6/10 Okay

kevin

Liked: Staff & service
Toilet seat was broken before I went in to property should have been fix before letting people in did email about this have not heard back
Stayed 3 nights in Apr 2024

4/10 Poor

Ross

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Regardless of the price there is no excuses for mold in the rooms, generally grubby and run down hotel. If I had known this was a Britanna Hotel, I would never have booked. The room provided initially, for sole occupancy, no 8 was appalling, it smelt vile and had black mold in the window recess. The door hardly locked and could have been opened with a firm push, or by sliding a bank card between the frame and the door. I didnt feel it was safe to leave my work laptop or belongings in the room. The receptionist was very helpful, and understanding she moved me to another room on the second floor. The room was better but was still in need of serious updating and a full redecoration. The shower hardly got warm and the tray needed replacing. I would not stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Thokozani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good .friendly staff,very clean and comfortable. Good price. I will stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

David

Travelled with group
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice, clean and comfortable room at a good price.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
The accommodation was pretty much as described, but the staff were really great, cheerful, friendly and efficient. The generous breakfast was a nice surprise.
Stayed 2 nights in Jan 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Nice clean hotel. Great for the price. Bed a little hard for my liking and pipe work a little noisy. Great entertainment. Staff wonderful although a little thin on the ground. Sign posting to coffee would of helped
Stayed 1 night in Jan 2024

2/10 Terrible

melanie

Travelled with family, Travelled with partner
Checked in after a 25 min wait at reception. Went to room and it was awful. Shoddy furnishings. Smelt of damp and dirt. Really not good. So we left straight away and got full refund which I can’t fault them for. Needs major updating
Stayed 2 nights in Dec 2023

6/10 Okay

Nigel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on many occasions allways great place to stay
Stayed 1 night in Dec 2023

2/10 Terrible

sarah

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

M

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find somewhere better
I checked in with my 6 month old and was shown to our room. As soon as we got to the room there was an overwhelming smell of damp. It had been raining quite and bit and I didn't see any mold, so I opened all the windows and settled in. Not great for November, but had hoped it would help at least. The next thing I noticed is that my internet on my phone wouldn't work. I had zero signal. I parked across the street from the hotel and it worked fine there, but not inside the hotel itself. I asked connecting to the wifi at reception and was told that there is bad signal in the area and that the free wifi would work in communal areas, but not the rooms. She said I could pay the £7 for 24 hours for the premium internet and it should be fine- although people have had issues if they leave the hotel and come back, they find it doesn't work anymore. I paid the £7 and I had connection for a few minutes before I couldn't connect anymore. I was at the hotel for a total of 2 hours. The smell in the room wasn't any better and I still couldn't connect. I explained to the receptionist that the smell was affecting my asthma and I wasn't comfortable with staying somewhere I couldn't reach anyone, especially as I was traveling alone with my baby so I would be checking out and finding somewhere else. She said she completely understood and I could have a refund, but would need to speak to hotels.com. I did this, and they couldn't reach the hotel so I never got the refund and no contact from hotel.
Stayed 1 night in Nov 2023

8/10 Good

Valerie

Liked: Cleanliness
Pre Christmas stay.
The hotel was getting ready for tinsel and turkey time so was being Christmas decorated. It is fresh and clean newly redecorated but with a few things missing. The food was fresh and good. Our room was changed for us as the first room was small with poor facilities. The receptionist was wonderful and showed us different rooms to choose. Our room was spacious the facilities were all there but with limited power sockets it was difficult to imagine being able to use the iron and ironing board. Because the en-suite had a sliding door there was no space to hang anything in there so hard to dry towels which were really good. Small things let this hotel down and we are not especially fussy. But the staff were wonderful.
Stayed 2 nights in Nov 2023

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room but great for a late notice overnight stop over whilst working in the area. No frills
Stayed 1 night in Nov 2023

2/10 Terrible

Connor

Stayed 5 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at check in were very friendly, room was a little cold, very clean and had everything that was required, just a shame that the really friendly and helpful receptionist forgot to tell us there was a heater outside the door we could use to keep the room warm. But it was a lovely quiet clean comfortable room a good night's stay would recommend
Stayed 1 night in Nov 2023

6/10 Okay

Ken

Disliked: Amenities, property conditions & facilities
Room was clean enough and staff were helpful but building is very dated, no access to the parking area so had to park on street. Very dated, creaky floors and even basic TV struggled to get reception.
Stayed 1 night in Oct 2023

8/10 Good

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel avoid staying there
Stayed at the trecarn hotel torquay Rude staff Rude people staying and gave looks that i had a son playing around on the entertainment evening this is ment to be a family hotel but didnt get the impression. Dirty room and interior falling apart. Overall stay was very poor and we left very disappointed as we traveled 2 hours to stay there. Avoid this hotel.
Stayed 1 night in Oct 2023

2/10 Terrible

RACHEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and damp. Very noisy paperthin walls. Mould on walls and curtains. Beds are terrible with no springs. Never booking with you again. This is the second time and both were very upsetting and dissappointing. Nothing was done except Tara moved us because of an extraction fan that wouldn't stop running. Thankyou to her only
Stayed 3 nights in Sep 2023

8/10 Good

P W

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A good basic hotel
The hotel was generally good, but kept the cost down by cutting corners. The food was only OK, being the quality to be expected from a large canteen. Rooms were not serviced during a stay, which is fine for a stay of a couple of nights, but not one (such as mine) for 10 days. Perhaps this saving on housekeeping enabled the hotel to keep prices down, but if so rooms should have had the means of guests doing this themselves (e.g. providing a toilet brush to ensure that everything did in fact get flushed away. On the other hand, I have stayed in accommodation where the water did not run hot in the basin and only had a shower. I therefore give high marks for the quality of the bathroom. The advert said there was parking, but not that it was all on-street. The small car park in front of the hotel had been changed into an outdoor seating area, which may have been a good idea. The room was OK, with an enormous ensuite bathroom: it would have been much better with less space devoted to ablutions and more floorspace in the room, which would have meant that there was space in the room for an easy chair. As it was there was one upright chair in the room, with little space to use it and another (bizarrely) in the bathroom. The hotel is well-geared up for handling coach parties, often several at a time. I was not part of one.
Stayed 10 nights in Sep 2023

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mixed disappointing to acceptable.
Booked a double room, bed and breakfast, through Hotels.com, which was confirmed. Received a phone call on our arrival day, saying that the room was no longer available, but we could have a twin room, too late to find alternative we had to accept. We had booked specifying free wifi and car parking on the hotels.com site. Upon arrival we were told that free wifi was not available in the rooms, and we would need to pay £7 per day. We could not even get a phone signal in the room to be able to use our mobile data. We also found the hotel had no parking for cars, only coaches, and we would have to find on road parking. Not very good on such narrow roads. Otherwise the breakfasts were good and there was free entertainment nightly. However, the rooms are very dated and need updated carpets and decor, the bathroom however was good. The hotel obviously caters mainly for the coach party tours.
Stayed 3 nights in Sep 2023

6/10 Okay

Peter

Liked: Cleanliness
The evening meal choice wasn't very good, so we gave it a miss, but the breakfast was OK.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2023

4/10 Poor

Terry

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs attention
Hotel is looking very old and tired
Stayed 1 night in Aug 2023

4/10 Poor

Terri

Stayed 3 nights in Aug 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Janet

Travelled with partner
Disliked: Property conditions & facilities
Room looked nothing like the ad.springs sticking out of mattress.poor quality dinner.paid £15 and just had soup.main course and dessert awful
Stayed 1 night in Aug 2023

6/10 Okay

Ricardo

Travelled with partner
Disliked: Staff & service
The first room we got 243 it had hair in the bath and urine stain on the toilet and a lot of dust on the tables also some reception staff wasnt very polite one day the fire alarm went of and the staff lady just said you wasnt quick enough the secon room we booked room 25 was clean and okay thanks
Stayed 1 night in Aug 2023

6/10 Okay

Ricardo

Disliked: Cleanliness
Stayed 4 nights in Aug 2023

10/10 Excellent

Susan

Stayed 3 nights in Aug 2023

4/10 Poor

Amanda

Stayed 2 nights in Aug 2023

6/10 Okay

Debbie

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

2/10 Terrible

L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay, waste of money
The state of the room was shocking wallpaper was peeling, the bathroom flooring was ripped, chipped skirting board
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 2 nights in Aug 2023

4/10 Poor

Alexander

Stayed 3 nights in Aug 2023

2/10 Terrible

Poppy

Travelled with family
Liked: Amenities
POSITIVE - provide free evening entertainment and reasonably priced bar. Truly amazing and accommodating morning manager. Night 1: wee on floor of bathroom when we arrived, broken window, TV remote broken, noisy night - something loose and banging in wind all night. Night 2: changed rooms and the room was clean so no complaints there. Although, quite a sexist and transphobic comedian performing - we could not watch it all as very old fashioned and immature ‘humour’. But if that’s your cup of tea then probs your cup of tea. Additionally, fire alarm went off at 12:30AM. We went downstairs and there was no instruction or clear guidance from staff. Only saw one member of staff who was trying to locate where the alarm was set off. When we were told it was safe we began to make our way upstairs. Night staff member didn’t go outside to inform rest of guests (most still in pjs). I felt guilty so I went outside to tell them myself. Luckily this wasn’t a real fire but I worry for customers safety had it been a fire.
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
It was a little tired and grubby round the edges but friendly enough and comfortable
Stayed 2 nights in Jul 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service
Although a dated hotel hospitality was good ,room clean but street parking only and no en-suit bath didn’t eat in so can’t comment about the food ,basically a good budget stay over
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Liked: Staff & service
No parking but found spaces on road
Stayed 1 night in Jul 2023

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception staff amazing really help full and night staff. Food hall staff not helpful and not very knowledgeable about menu and what is been served and lacking vegetarian options. My wife asked the question and the staff was rude. I DONT KNOW!!! Was our reply. The answer I was looking for was let me find out.
Stayed 2 nights in Jul 2023
Response from Nicola - Customer Services Manager on 31 July 2023
Hi Adam,I have passed this feedback to our Restaurant manager.I'm glad the reception staff and night staff were amazing for you.

10/10 Excellent

Richard Michael

Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame about the no parking.Everything else was overall great.Thank you.
Stayed 1 night in Jul 2023
Response from Nicola - Customer Services Manager on 31 July 2023
Hi Julie.Thank you for this amazing review!See you again soon.