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Diamond Hotel

2.0 star property
A charming retreat in the heart of Torquay where travelers find easy connections and a central location perfect for exploring the city

Choose dates to view prices

The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance.

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • 24/7 front desk

About the area

Torquay City Centre, a neighbourhood in Torquay, is home to Diamond Hotel. Princess Theatre and Torquays Dinosaur World are cultural highlights, and some of the area's activities can be experienced at Torquay Marina and Torquay Golf Club. Babbacombe Model Village and Gardens and Paignton Pier are also worth visiting. Looking to get your feet wet? Scuba diving, windsurfing and sailing adventures can be found near the property. Visit our Torquay travel guide
Map
27 Croft Road, Torquay, England, TQ2 5UD

What's nearby

  • Abbey Sands which includes a coastal town, swimming and a sandy beach
    Torre Abbey Sands
    3 min walk - 0.3 km
  • Princess Theatre
    Princess Theatre
    6 min walk - 0.6 km
  • Torre Abbey showing flowers, heritage architecture and a garden
    Torre Abbey
    8 min walk - 0.7 km
  • Inner Harbour
    Inner Harbour
    11 min walk - 1.0 km
  • Riviera International Conference Centre
    6 min walk - 0.6 km

Getting around

  • Torquay Station
    14 min walk
  • Exeter (EXT-Exeter Intl.)
    43 min drive

Restaurants

  • Brody's Breakfast Bistro
    6 min walk
  • TQ Beerworks
    5 min walk
  • McDonald's
    6 min walk
  • Cafe One Hundred
    7 min walk
  • Appleby's (Heritage Hotel)
    2 min walk

About this property

Diamond Hotel

Hotel located in Torquay City Centre
Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Self-parking (surcharge), a 24-hour front desk and multilingual staff
  • Smoke-free property

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Frequently asked questions

Is Diamond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Diamond Hotel?

Self-parking is available for a fee.

What time is check-in at Diamond Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Diamond Hotel?

Checkout is at 10:00 AM.

Where is Diamond Hotel located?

Located in Torquay City Centre, this hotel is within a 10-minute walk of Riviera International Conference Centre, Torquay Marina and Princess Theatre. Torre Abbey Sands and Torre Abbey are also within 15 minutes. Torquay Station is 14 minutes by foot and Torre Station is 16 minutes.

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Reviews

Diamond Hotel Reviews

6.4

6.8

Cleanliness

8.4

Location

7.4

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 63 out of 313 reviews
Rating 8 - Good. 94 out of 313 reviews
Rating 6 - Okay. 51 out of 313 reviews
Rating 4 - Poor. 42 out of 313 reviews
Rating 2 - Terrible. 63 out of 313 reviews

Reviews

8/10 Good

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025

6/10 Okay

Sam

Disliked: Cleanliness
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Stayed 2 nights in Aug 2025

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz.
Stayed 1 night in Jul 2025

4/10 Poor

Lewis

Liked: Cleanliness
Disliked: Staff & service, amenities
I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down.
Stayed 2 nights in Aug 2025

8/10 Good

Carmen

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024

2/10 Terrible

Penny

Disliked: Cleanliness, amenities, property conditions & facilities
Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website.
Stayed 1 night in Jun 2025

10/10 Excellent

Kirsty

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023

6/10 Okay

Beverley

Disliked: Property conditions & facilities, room comfort

Overnight stay

Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Stayed 1 night in Jul 2024

2/10 Terrible

Kirsty

Disliked: Amenities, property conditions & facilities
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Stayed 1 night in Jun 2024

2/10 Terrible

Maureen

Work in progress

Before our stay I received an email confirming our booking for a Deluxe Double Ensuite room with a sea view. One day before our trip I received a call from HH Hotels informing me that if I had any questions just to call them. On our journey to the hotel I received another call telling me that the sea view room was no longer available. She said "You haven't paid yet and you booked with Hotels.com" I could have a Deluxe Double Ensuite room. We were given what could only be described as a hell hole in the basement near the fire escape. The route to exit was flooded. The carpet worn, the sink had major cracks which were black with mould and lack of cleaning, the shower had no door or curtain and again was disgusting. The velour headboard was thick with dust. I reported this and was moved to a small but slightly cleaner room. The door handle in the bathroom was broken and couldn't be used, therefore could not be closed. The shower was just no good at all , either scalding or very cold. The bed was comfortable. There were ample plug sockets. The chap on reception was there when we arrived at 2035 again for breakfast and late that same day. He was helpful and polite.
Stayed 2 nights in Aug 2025

8/10 Good

sukhwinder

Liked: Cleanliness, staff & service, amenities
Excellent service by Hotel Staff
Stayed 1 night in Aug 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025

6/10 Okay

Nick

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025

2/10 Terrible

Donna

Horrible
Stayed 1 night in Oct 2025

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025

2/10 Terrible

AnnMarie

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025

6/10 Okay

Tammy

Disliked: Property conditions & facilities, room comfort

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Stayed 1 night in Sep 2025

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 9.00 Fri evening t He couldn't find any record of my booking, even after showing booking confirmation and reference. The place had a musty smell and a unclean feel to it. It looks as if there has been no attempts of upkeep at the property for years. I did not stay and found somewhere else to stay
Stayed 2 nights in Oct 2025

4/10 Poor

Paul

Disliked: Staff & service, amenities, property conditions & facilities
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
Stayed 2 nights in Oct 2025

8/10 Good

Raju

Liked: Staff & service, room comfort
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Stayed 2 nights in Aug 2025