Signature Suite | Terrace/patio

Reviews of The Drake Hotel

4 out of 5
The Drake Hotel
1150 Queen St W, Toronto, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 384 reviews" "
Rating 8 - Good. 66 out of 384 reviews" "
Rating 6 - Okay. 33 out of 384 reviews" "
Rating 4 - Poor. 17 out of 384 reviews" "
Rating 2 - Terrible. 8 out of 384 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our first visit to the Drake to celebrate our birthday weekend amazing! Can’t thank you all enough for a lovely time!
Stayed 2 nights in May 2024

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area to go for a walk and shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Baldev

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Drake Hotel had a great vibe and a great atmosphere. The rooms were amazing, very clean and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this hotel. So unique and a refreshing change from the mega brand hotels
Stayed 1 night in Apr 2024
Response from Natalie on 13 Apr 2024
Hi Sara! So happy to hear you enjoyed your stay. Looking forward to hosting you again soon! X[OH!]

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hayden

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen, Portugal Cove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

SORIN-CLAUDIU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel, great staff, beautiful decorations, very clean and easy walking distance to everything
Stayed 1 night in Mar 2024
Response from Natalie on 24 Mar 2024
Thank you Sorin, for sharing your experience with us! We agree, our neighbourhood is truly one of the best, wait until you see it in the summer. Looking forward to hosting you again!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Staff was so friendly and accommodating. Easy communication via text with front desk. Comfortable beds and lots of night life around . Look forward to returning !
Stayed 1 night in Mar 2024
Response from Natalie on 24 Mar 2024
Thank you so much for sharing, Mark. We look forward also, to you returning! -Natalie

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and fun ! Located in a great neighbourhood.....
Stayed 1 night in Feb 2024
Response from Natalie on 28 Feb 2024
Thank you for the stylish and fun review! We're delighted you enjoyed our great neighborhood. Looking forward to your next visit!

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great weekend...we will return!
Stayed 1 night in Feb 2024
Response from Ali on 4 Feb 2024
Hi Mark, we are thrilled to hear you enjoyed your stay. See you next time X[OH!]

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Kendra

Stayed 1 night in Jan 2024

10/10 Excellent

Merrill

Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and unique room and common areas
Stayed 1 night in Jan 2024
Response from Natalie on 25 Jan 2024
Thanks for your feedback Chris! We look forward to hosting you again soon! X[OH!]

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Stayed 3 nights in Jan 2024

10/10 Excellent

Boris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

PETER

Stayed 1 night in Jan 2024

2/10 Terrible

Erdwin

Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Taiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a super swank stay ! Would definitely recommend!!!
Stayed 1 night in Dec 2023
Response from Natalie on 25 Jan 2024
Thanks for your feedback Taiah, we are so excited to host you again soon! - Natalie

10/10 Excellent

Safwat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Adam

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish and comfortable. The heating system takes a little bit to figure out, but it's better that it works too well and not at all.
Stayed 2 nights in Nov 2023
Response from Natalie on 6 Dec 2023
Thank you very much for giving us a chance to host you and for your taking the time to share your feedback. The HVAC is to tech forward, it's a blessing and a curse at times, but appreciate your feedback! We look forward to welcome you back in near future! X[OH!]

10/10 Excellent

Anju Visen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lively hotel, well located, with lots of character and friendly staff.
Stayed 5 nights in Nov 2023
Response from Natalie on 6 Dec 2023
Thank you very much for giving us a chance to host you and for your taking the time to share your feedback. We look forward to welcome you back in near future! X[OH!]

10/10 Excellent

Mai

Stayed 2 nights in Nov 2023

8/10 Good

Katya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been wanting to stay at The Drake for a while, Looked cute and heard about it for years online. When I booked this trip, the price was right and so was the location. Check-in was quick and easy, they even gave me a card for a free drink at the bar. I got to my room and saw that I had been upgraded from The crash Pad to a Double. Very Nice. Ordered room service, hella tasty. When I checked out also found out that I had been given a room credit (?!?!?) :-0 that basically covered my room service meal, such a nice surprise. It was so nice since the concert I had gone to see was cancelled and my train coming into Toronto was 2 hours delayed. They made my trip much better and I would recommend staying here to other and would stay again. Loved it.
Stayed 2 nights in Oct 2023
Response from Bayley on 30 Nov 2023
Hi Katya, we're go glad to hear you had an amazing stay at The Drake Hotel! We're thrilled to hear that your stay exceeded expectations, from the seamless check-in and complimentary drink to the room upgrade and enjoyable room service. We're so glad to hear that the unexpected room credit added to your positive experience, especially given the hiccups with the delayed train and canceled concert. We can't wait to welcome you back for another memorable stay! X[OH!]

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience - so much fun. Great service. Awesome service. Fantastic food. Fun night life. Loved everything about our stay. Great vibe. Loved the eclectic art and style. Thanks for having us !
Stayed 2 nights in Nov 2023
Response from Bayley on 30 Nov 2023
Hi Jennifer, thank you for the glowing review! We're delighted to hear that you had such a fun and enjoyable experience during your stay. It's wonderful to know that our service, food, and nightlife added to your experience. We take pride in our eclectic art and style, and we're thrilled that you loved it too. Your appreciation means a lot to us, and we look forward to welcoming you back for another wonderful stay. X[OH!]

2/10 Terrible

Shawn

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bayley on 30 Nov 2023
Hi Shawn, thank you for taking the time to share your experience, and we're sorry to learn that somewhere along the way we missed the mark. Your feedback is invaluable to us, and we would like to understand more about your specific concerns to address them effectively. If you would be willing to reach out to the hotel directly, it would greatly assist us in improving our services. Your satisfaction is our priority, and we hope to have the opportunity to make amends and exceed your expectations in the future. X[OH!]

10/10 Excellent

Amita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bayley on 30 Nov 2023
Hi Amita, we're delighted to hear you had a five-star stay! We look forward to welcoming you back to The Drake Hotel again soon! X[OH!]

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Bayley on 30 Nov 2023
Hi Robert, we're so glad to hear your stay was a 10/10! We look forward to welcoming you back to The Drake Hotel again soon! X[OH!]

8/10 Good

Cathy

Stayed 1 night in Nov 2023
Response from Bayley on 30 Nov 2023
Hi Cathy, we're so glad to hear you enjoyed you stay at The Drake Hotel; we hope to see you again soon! X[OH!]

8/10 Good

Ronda

Liked: Staff & service, property conditions & facilities
I could not get to my car in the Municipal parking lot that the Drake staff recommended I park upon checking in. There was a man passed out (aggressive growl) in the elevator. When we went to walk down the ramp, there when three men loitering. Result a parking violation :( Otherwise fab place and great service!
Stayed 1 night in Nov 2023
Response from Bayley on 30 Nov 2023
HI Ronda, thank you for taking the time to provide feedback about your Drake Hotel experience! We're sorry to hear about the challenges you faced in the parking lot. Your safety is our top priority, and we apologize for any discomfort caused. On a positive note, we're thrilled to know you found our place fabulous with great service. We appreciate your understanding, and if there's anything specific you'd like us to address, please feel free to share. We look forward to the opportunity to welcome you back soon! X[OH!]

2/10 Terrible

james, vancouver

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not worth the cost! The room and common areas were dark and shabby feeling. This hotel is billed for its hip vibe, but it just feels cluttered and dark. I recommend the neighbouring Gladstone highly for all the things the Drake is not.
Stayed 4 nights in Oct 2023
Response from Bayley on 30 Nov 2023
Hi James, thank you for sharing your thoughts about your stay. We're genuinely sorry to hear that our hotel did not meet your expectations. Your feedback about the ambiance and decor is crucial, and we take it seriously. We're committed to continuous improvement and will review the lighting and overall atmosphere to create a more welcoming space. We hope you might consider giving us another chance in the future. Your insights guide us toward providing a better experience for our valued guests. X[OH!]

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bayley on 30 Nov 2023
Hi Andrew, thank you so much for your 10/10 review! We hope to see you again soon! X[OH!]

6/10 Okay

Mindy

Travelled with family
Liked: Cleanliness, staff & service
It’s a fun vibe and food is great. No parking tho and a crying baby kept us up all night. They need to soundproof the rooms better. It wasn’t terrible but I wouldn’t stay there again.
Stayed 1 night in Oct 2023
Response from Bayley on 30 Nov 2023
Hi Mindy, we're thrilled to hear that you enjoyed our vibrant atmosphere and delicious cuisine. However, we sincerely apologize for the inconvenience caused by the lack of available parking and the noise disturbance from a crying baby. We always recommend guests book parking as far in advanced to secure their spot, as downtown Toronto parking is in high demand! Your feedback is crucial, and we're actively exploring solutions to enhance soundproofing in our rooms. We understand the importance of a good night's sleep and regret falling short on this occasion. We appreciate your honesty and hope to have the opportunity to welcome you back. X[OH!]

8/10 Good

Mike

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner is a bit loud during the night. Other than that All good
Stayed 3 nights in Oct 2023
Response from Bayley on 30 Nov 2023
Hi Mike, thank you for taking the time to share your feedback. We're delighted to hear that overall, you had a positive experience. We apologize for any inconvenience caused by the air conditioner noise during the night. Please be assured that we're looking into ways to address this concern to ensure a more restful stay for our guests. Your comments are valuable to us, and we appreciate your understanding. We hope to welcome you back soon! X[OH!]

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean hotel with very courteous staff
Stayed 1 night in Oct 2023
Response from Bayley on 30 Oct 2023
Hi Chris, thank you so much for your kind words! We strive to always score a 5/5 on both cleanliness and our staff; we're glad to hear we succeeded! We look forward to welcoming you back soon! X[OH!]

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Bayley on 30 Oct 2023
Hi Bevin, we're so glad to hear you gave us a 5/5! We look forward to hosting you again soon! X[OH!]

8/10 Good

shawn, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
A small unique hotel with a good atmosphere.
Stayed 2 nights in Oct 2023
Response from Bayley on 30 Oct 2023
Hi Shawn, thank for your 4-star rating! We're pleased you enjoyed the unique atmosphere of our hotel, and we look forward to welcoming you back soon! X[OH!]

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bayley on 30 Oct 2023
Hi Dorothy, we're so glad to hear you had a five star stay! We look forward to welcoming you back to The Drake Hotel soon. X[OH!]

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Well located and beautifully appointed, I will be staying here again in the future.
Stayed 3 nights in Sep 2023
Response from Bayley on 29 Sept 2023
Hi Wyatt, we're so glad to hear you had a five star stay; we can't wait to see you again! X[OH!]

8/10 Good

John

Although slightly dated and a bit small, rooms are nice and well equipped. Bathrooms have wonderful soap and shampoo dispensers. Bed is comfortable. Drinking water is provided daily. Loved the drag brunch on the weekend. Miss Moço blew my mind. So much fun.
Stayed 2 nights in Sep 2023
Response from Bayley on 25 Sept 2023
Hi John, thank you for taking the time to share your feedback about your recent stay at our hotel! It's great to know that you found our rooms nice and well-equipped; we strive to provide a comfortable and well-appointed space for our guests, and your positive comments about the bed and the amenities in the bathroom are much appreciated.We're thrilled that you had a fantastic time at our drag brunch on the weekend, and we agree that Miss Moço is an animated and engaging performer, we'll be sure to pass on your compliments to her!We look forward to seeing you again soon! X[OH!]

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Bayley on 23 Sept 2023
Hi Nicole, we're so glad to hear you had a 5 star stay at The Drake Hotel! We look forward to seeing you again soon! X[OH!]