2/10 Terrible
madison
30 July 2025
Disliked: Cleanliness, amenities, communication
The staff was very rude, I had a problem when I arrived to the property and when I tried calling to get ahold of someone, I was hung up on first, then I called back and a different person answered and tried to help but ended up taking down my Information wrong even though I repeated it 3 times so I called again, no answer, 2 more calls and no answer. At this point I’m extremely frustrated because it’s 5:30pm and check in was at 4pm and I had a concert at 7pm that I still needed to get ready for. On my 4th call I finally got an answer but i was immediately met with attitude, “yes” in an obviously annoyed tone “we sent it to your email.” So you knew it was me calling and decided to wait till the 4th call when you knew I was already irritated?? On top of that, it has now been 3 days and I still haven’t received a email back on where my refundable deposit is, after 2 attempts of reaching out. If I’m ever coming back to Toronto I will absolutely NOT come back here. Also it obviously wasn’t cleaned under the bed as there was items left from a previous guest, oh and the light above the mirror in the bathroom doesn’t work so hope you don’t have to get ready!
madison
Stayed 1 night in Jul 2025