Hotel Cristallo Relais Sure Hotel Collection by Best Western

Property class: 3

Choose dates to view prices

At Hotel Cristallo Relais Sure Hotel Collection by Best Western, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site local cuisine restaurant, MATISSE, offers lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a bar.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$124
includes taxes & fees
6 Nov - 7 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room, Multiple Beds, Non Smoking

Three metallic numbers '2', '2', '0' on a wooden surface.

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp and a vase of sunflowers, and towels on the beds.

Standard Room, 3 Single Beds, Non Smoking

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a lamp, a window with curtains, and a view of the sky.

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, each with a patterned bedspread and pillows, and neatly folded towels on the beds.

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two pillows, a nightstand, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
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About the area

Tivoli is home to Hotel Cristallo Relais Sure Hotel Collection by Best Western. Terme di Roma - Acque Albule and UCI Cinemas Roma Est are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Roma Est and Tiburtino Shopping Center. Looking to enjoy an event or a game while in town? See what's going on at Parco Kolbe, or consider a night out at Spazio Cavea. Visit our Tivoli travel guide
Map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 00019

What's nearby

  • A pathway lined with ancient statues by a calm river, with trees and a distant castle on a hill.
    Hadrian's Villa
    4 min drive - 2.2 km
  • A historic fountain with multiple water jets, surrounded by a reflective pond and lush greenery.
    Villa d'Este
    6 min drive - 3.7 km
  • The Colosseum in Rome with tourists around.
    Colosseum
    37 min drive - 34.1 km
  • Hadrian's Villa Greek Theater
    3 min drive - 1.9 km
  • Terme di Roma - Acque Albule
    9 min drive - 5.5 km

Getting around

  • Bagni di Tivoli Station
    5 min drive
  • Ponte di Nona Station
    14 min drive
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    50 min drive

Restaurants

  • Da Totarello
    14 min walk
  • BioDomus
    11 min walk
  • Villa Esedra
    17 min walk
  • Bar Pasticceria Rossi
    3 min drive
  • Il Torchio
    4 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

  • Property highlights
  • At Hotel Cristallo Relais Sure Hotel Collection by Best Western, you can look forward to an airport shuttle, a terrace and a coffee shop/cafe. The on-site local cuisine restaurant, MATISSE, offers lunch and dinner. In addition to a garden and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • A seasonal outdoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • A banquet hall, a lift and free newspapers
  • Room features
  • All guest rooms at Hotel Cristallo Relais Sure Hotel Collection by Best Western offer comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
  • Other amenities include:
    • Select Comfort beds and cots/infant beds (surcharge)
    • Bathrooms with showers and bidets
    • Daily housekeeping, desks and phones

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Frequently asked questions

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on 6 Nov 2026 start from AU$124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Cristallo Relais Sure Hotel Collection by Best Western pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Self-parking is free at this property.

What time is check-in at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; check-in end time: 1:30 AM. After-hours check-in is not available.

What time is check-out at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Checkout is at 11:00 AM. Late checkout is available for EUR 30 (subject to availability).

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 70 per vehicle applies.

Where is Hotel Cristallo Relais Sure Hotel Collection by Best Western located?

Situated in Tivoli, this hotel is 1.1 mi (1.7 km) from Hadrian's Villa Greek Theater and within 3 miles (5 km) of Hadrian's Villa and Villa d'Este. Terme di Roma - Acque Albule and Tivoli Cathedral are also within 3 miles (5 km).

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Reviews

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

7.4

Good

8.2

Cleanliness

7.4

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 24 out of 112 reviews
Rating 8 - Good. 45 out of 112 reviews
Rating 6 - Okay. 25 out of 112 reviews
Rating 4 - Poor. 13 out of 112 reviews
Rating 2 - Terrible. 5 out of 112 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, helpful Food was fantastic! Nice pool
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very outdated rooms, very friendly personel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable hotel but surrounding area did not offer much in terms of amenities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
It’s unfortunate because it looks like this property has a lot of potential . For the last three days of my trip, the pool was broken and it was nearly 40° C in the middle of summer. You would think that the hotel would offer some sort of shuttle to the natural springs which is about a 10 minute drive away from the hotel or some sort of reimbursement, but they did not acknowledge this problem whatsoever. They left me to find ways to cool down myself in the 40°C heat. Mind you that the air conditioners in the room do not blow strong at all and the room only gets mildly cool. Also, I feel like the attitudes of some of the staff members were very disappointing being that I spent two weeks there and was rarely greeted by the management or front desk.
Stayed 13 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Mancanza aria condizionata nelle camere ! Assurdo per una struttura che costa 160 euro a notte
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Camera molto datata tende sporche e impolverata
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Gode senger og fint med basseng. Hyggelig personale.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e disponibile
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hôtel difficile à trouver car sur le site pas numeero de la ce rue elle traverse toute la ville Insonorisation médiocre4 Pas de verre dans la sdb Par contre je recommande le resto
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ótimo, chegamos tarde e tivemos toda a boa educação e a atenção dos funcionários. Recomendo
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Hôtel 3 étoiles très moyen !
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Venligt og hjælpsomt personale. Rengøring i top. Fantastisk sted til ro og afslapning. Besøger gerne hotellet igen. Eneste minus er morgenmaden - Alt for lidt udvalg og for dårlig morgenmads standard i forhold til prisen.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel établissement pas trop loin de Villa Adriana et Villa d’Este, mais il vaut mieux louer une voiture pour tout faire à partir de là. On peut aussi passer une journée autour de la piscine et le temps s’y prête.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Camera grande e pulita materasso scomodo. Molto utile l’ampio parcheggio. Bagno grande e confortevole .
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se non si vuole scrivere una recensione dovete dare la possibilità di non farlo da oggi in poi non faccio più una recensione e non dò più una valutazione non e rispetto verso i vostri clienti
Stayed 1 night in Apr 2026