"AVOID AT ALL COSTS. Truly awful. We arrived and were assigned a ‘non-smoking’ room, but the entire hallway and room smelled like cigarettes and the window didn’t open, so we had to request a new room. Second room wasn’t any better: still smelled, none of the outlets worked so we couldn’t charge our phones, shower fixture was loose and coming out of the wall, holes in the walls, paint chipping, hair on the bed, the list goes on. “Fitness center” was a storage room.
Was extremely cheap so we expected a lesser quality room, but this was beyond reproach.
Oh and the best part, the door handle/lock was broken. I kid you not, we got LOCKED IN to the room not once but TWICE. The second time, my girlfriend was by herself and physically could not get out for 30 minutes. Maintenance couldn’t even get it open until finally throwing himself full force at the door, almost taking out the entire door frame. Untrained and unprofessional. They then proceeded to instruct her not to close the door until they could bring someone in to fix it, but didn’t offer an alternative room until she went to the front desk because we were attending a wedding that day and she needed privacy to get ready. This third room was more of the same: Shower tub was completely clogged, still no working outlets, you get the idea.
Staff: the first woman who checked us in was kind and understanding, but the other women were rude, unapologetic, and unhelpful.
Moral of the story: Stay anywhere else. Period."
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