The Rocks Hotels, Phoenix

"Will stay again"

"Johnny at the front desk was awesome. Really made sure to take care of us for our anniversary. The stay was lovely, very quiet and intimate."

"Great experience!"

"The room was clean with a nice view and the staff were friendly. The breakfast was good and reasonably priced. "

"Beautiful grounds. Staff very pleasant and helpful "

"Clean rooms, friendly staff "

"Had a great stay."

"Amazing individual villas and porches private and secluded, very well maintained. Will definitely stay here again. Hands down one of the best resorts in Scottsdale. Wish prices were a little cheaper but you get what you pay for. "

"I had booked a king room - with a view. Arrived late and after dark due to a flight delay; checked in without even thinking to make sure about the view... I just wanted to put my bag in the room and head back down to the bar for a bite to eat before the kitchen closed. Woke up the next morning, opened the curtain and was so disappointed to see my view was basically (mostly) the parking lot, a few houses across street and a very small/boring 'mountain'. Hence 'mountain' view... On my way out I stopped by the front desk to ask if I might be able to move to a room on the other side of the hotel - with a proper view. I was told that I was in the 'room type' that I had booked... He then suggested that I check back later that morning. I had to leave for a meeting but called the Adero afterwards and spoke to a very nice Gent by the name of Pacci. I explained my situation (GF was arriving that day and I had sold her on the Adero views) and he immediately said - no worries, I can take care of your request. I asked Pacci what I would need to pay in addition for the new room, fully expecting to pay for an upgrade and he simply said that there would be no charge... Just go to the front desk and get your new keys. The new room was wonderful - stunning views... Thanks Pacci! Issues happen - how they are dealt with truly define the property. This is a great resort - in a wonderful area. Highly recommended!"