The Park Tours and Activities

We booked a double bed room for 3 people about 3 months in advance for the weekend a Friday to a Monday. We arrived and were told there were no rooms with 2 beds. Crazy because we booked a double bed. They told us there was nothing they could do and they would UPGRADE us to a king room with a cot. I’m not sure how having 1 bed is an upgrade for 3 people as one is stuck sleeping on an uncomfortable cot with a sheet-not even a thick blanket a sheet for the night. When we paid for 2 beds. Then we had to switch rooms the next day to a double room that opened up, now this took time out of our day and trip when we were there for a convention so we were very busy to begin with. When we got to the room it was not what we expected. I have photos, the bed frames were scratched up and worn to the point you could see the fabric underneath the leather, the dresser had finger prints all over it and smudges, the bathroom had hair in the drain and stains on the wall by the shower. I was reaching out the customer service all weekend AND for a week and a half AFTER we returned home and nobody could or would help. They just kept saying someone will reach out to you. Extremely disappointed and frustrated that this was my entire Las Vegas experience for the first time ever visiting. I feel I was not listened to, thrown into a random room and then ignored for my concerns.