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Reviews of El Lago Waters Motel

3 out of 5
El Lago Waters Motel
41 The Entrance Road, The Entrance, NSW

Reviews

6.2
Rating 10 - Excellent. 124 out of 799 reviews" "
Rating 8 - Good. 198 out of 799 reviews" "
Rating 6 - Okay. 183 out of 799 reviews" "
Rating 4 - Poor. 146 out of 799 reviews" "
Rating 2 - Terrible. 148 out of 799 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very unhygienic had dirty unwear in my room on arrival and drug paraphernalia all over the resorts. Super unsafe its a disgrace and should be closed down
Stayed 2 nights in Mar 2024

2/10 Terrible

Stefan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel safe in this hotel. There were police upon arrival and people loitering. Hotel was run down for example shower fittings falling off and taped up

2/10 Terrible

Sharon

Stayed 1 night in Feb 2024

4/10 Poor

Bee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty; run down; and very noisy. The car park is not as secure as the website suggests. The photos of the hotel on the website are very creative; the actual property itself is very run down. The sliding door to the ‘balcony/patio’ of the room did not close easily, and there was damage to the lock - it was not at all lockable. The glass sliding door was extremely hard to close, and the lock required a good amount of manoeuvring to lock the door safely. The room itself was very basic, and very poorly designed. The hotel is very old & weary. This was a very last minute booking; being just before a long weekend, the only accomodation available. Would not recommend - El Largo is over priced for what it is.

2/10 Terrible

Simone

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures promoting property are 10years old. They are housing homeless and people on parole. The reviews are true do not waste one dollar on this venue. Needs a huge shake up and Wotif should not be promoting such a property. There is no kids pool, games room locked, smashed windows at reception, vending machines empty, tv in room no channels. What they advertise is not provided.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

6/10 Okay

Adrian

Disliked: Staff & service, property conditions & facilities, room comfort
Drive Home
The accommodation was just ok. Overnight stay. Older facility, rooms need a lots of work & TLC. The check in experience was extremely poor. No one at Reception & there was a few customers waiting to check in. After waiting for a while & a few phone calls that got no answer. A resident came & told us to hell loud as the person would be at the back of the office & yes there he was (maybe sleeping) no apologies given. The surrounding area has deteriorated in the last few years. The area was not inviting but the views of the lake across the road are beautiful. Such a shame, so much potential.
Stayed 1 night in Jan 2024

8/10 Good

Joanne

Stayed 2 nights in Jan 2024

10/10 Excellent

thea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff and owner.
Stayed 2 nights in Jan 2024

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really dirty room and really run down. There was no light in the bathroom .The cold water in shower didn't work, reported it, first manager ignored it, after several complaints it was barely repaired, we missed our dinner reservation. There was a kettle but no crockery or cutlery in the room to make tea or coffee, I request it, was given dirty cups & plates with dried food scraps on it. The bedside table had dead bugs on it and dirty yoghurt cups were still in the room from previous guests. The hotel was like a slum , really dirty, everything was broken and we felt unsafe. We slept on top of the beds on top of blankets as they were rock hard and we woke up sore and itchy. The games room was being used as a junk dumping ground, the whole place was disgusting. Unfortunately I paid a lot to stay there. Don't waste your money.
Stayed 2 nights in Jan 2024

6/10 Okay

shellie

Liked: Staff & service
Disliked: Property conditions & facilities
It’s ok, not the best - but definitely not the worst
Stayed 2 nights in Jan 2024

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service
Easy flexible check in and check out. Clean simple room, Crisp linen. Pool was beautiful clean and the perfect temperature.
Stayed 1 night in Dec 2023

10/10 Excellent

kayla

Stayed 1 night in Dec 2023

2/10 Terrible

Mitchell

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most run down place I have stayed at in a very long time, the “renovation” was deffinatly done with products and labor from wish The shower leaked water all over the floor I could not stand to take my shoes off the carpet felt filth I’m glad I was only there one night Would never return
Stayed 1 night in Dec 2023

6/10 Okay

Enid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location, location, location
We had an accessible room. We didn't need an accessible room but I can see that for those that do it is quite well set up. But the bathroom didn't have a door, just a curtain, not ideal for the able bodied. Also the water from the shower spread all across the bathroom floor, again not ideal, would be okay if a mop had been provided. Property in general looks very tired but the location is fantastic and renovations are obviously underway. So it's on the way up but has a little way to go.
Stayed 2 nights in Dec 2023

6/10 Okay

Philippa

Disliked: Amenities, property conditions & facilities
Outdated
Stayed 1 night in Dec 2023

6/10 Okay

Dylan

Stayed 1 night in Nov 2023

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Karen, Coogee

Liked: Staff & service
Good location and nice staff. The property is a bit run down but clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Dean

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Close to everything in The Entrance however over priced and very very rundown and out dated. If work was done would be an amazing place to stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This will have to be one of the worst places I have ever stayed then motel was in very bad condition and pool was not working air Cond was not working pipes were leaking in the bathroom and paint was chipping off all the tiles.
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Turned up to find dirty run down building graffiti on signs out front burnt out car on block beside hotel felt was an unsafe place to park our car and hotel vibe was off putting didn’t even go inside had to find alternative accommodation
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
disgusting
Stayed 2 nights in Nov 2023

10/10 Excellent

Phillip

Stayed 1 night in Oct 2023

2/10 Terrible

Carolyn

Stayed 1 night in Nov 2023

2/10 Terrible

Bev

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just… don’t. This accommodation should not be open to the public. I am unable to post a photo but wish I could. Paint peeling off walls, paint flaking from tiles in bathroom and sticking to you in shower, carpets stained throughout, stained toilets and no facilities.
Stayed 1 night in Nov 2023

4/10 Poor

Kim

Business traveller
Liked: Cleanliness
Disliked: Amenities
Water was out on arrival and again before 7am the next morning. A council truck was parked across the road with their generator going full ball for their water blaster to clean the walkway was quite annoying 😒. Pool could have been cleaner.
Stayed 1 night in Nov 2023

6/10 Okay

Pauline

Travelled with partner
Liked: Staff & service
Property old but looks work is being done. Over all fine friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
As bad as it gets. Good location though.
Stayed 1 night in Oct 2023

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service
Good room. Run down outside. Not a good look for the location.
Stayed 1 night in Sep 2023

8/10 Good

Leanne

Travelled with family
Liked: Staff & service, room comfort
Weekend away
Great weekend getaway close to everything we wanted
Stayed 2 nights in Oct 2023

2/10 Terrible

Darren

Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No negatives, maybe a little upkeep otherwise a wonderful location with friendly staff all making themselves available when needed!
Stayed 3 nights in Sep 2023
Response from J on 25 Sept 2023
Dear customerThank you for your positive feedback, El Lago always willing to try our best to provide high standard services. Hope see you next time soon

4/10 Poor

Alex

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dead moths and live ones and live ones in the room , mystery stain on the carpet, broken wardrobe door, really bad odour in reception area , terrible bed , loose balcony railing , broken door frame.the list goes on. not worth the money.
Stayed 1 night in Sep 2023

8/10 Good

Charlotte

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Enjoyed our stay. Clean and comfortable
Stayed 1 night in Sep 2023

8/10 Good

Suzie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The Receptionist was warm and friendly and prepared to help make my husband's and my stay as satisfactory as she could.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service , Kid lost earring and they gladly looked for it and found and are posting to me very impressed
Stayed 1 night in Aug 2023

2/10 Terrible

Matthew

Stayed 1 night in Aug 2023

8/10 Good

David

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Like others say the photos here must be at least from 10 years ago. While it is still ok for the price, it could do we a substantial renovation. Keep reminding youself of the price and location.
Stayed 3 nights in Jul 2023

6/10 Okay

Racquel

Travelled with group
Disliked: Property conditions & facilities
For the price it was ok. But nice people the owners. It’s old but so convenient to all the Entrance has to offer.
Stayed 1 night in Jun 2023

4/10 Poor

Wade

Disliked: Cleanliness, property conditions & facilities
Great location, but the pictures online are probably 20 years old. The place is really rundown and quite after safe for families or anyone.filthy rooms and maintained. Honestly would have been better sleeping in the car
Stayed 1 night in Jun 2023

6/10 Okay

Duraid

Liked: Cleanliness
Is good 👍
Stayed 1 night in Jun 2023

4/10 Poor

Kate

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After our door swipe battery dying and locking us out, management took 45 mins to come back to have the door opened. It was the attitude of the man who had to manually come up and open the door; he was vulgar and rude, and swearing and it made us feel so, so uncomfortable. It was a horrible experience to listen to him while we waited. We got moved to another room while waiting to retrieve our bags from the locked room- even then we had to wait for these new keys. The place was tidy, but so run down. It didn’t feel clean at all. Very visible signs of rust and incomplete repairs around the room, especially in the bathroom. The couch was old and worn. The whole hotel is in need of repair, updating and refurbishing. The microwave was dirty; we had one spoon, no plates to be able to eat any food off. We felt unsafe parking the car behind the motel. The entrance sign is covered with graffiti, which should have been our first red flag. One camera in back car park, no real fencing. Was worried to leave our car there overnight. The tennis court is useless and over grown. If you’re looking for a cheap bed for the night, it will do the trick, but recommend finding anywhere else to stay if you’re looking for anything more than this.
Stayed 1 night in May 2023
Response from Reception on 28 May 2023
Dear guest.thank you for your feedback, please allow me on behalf of El Lago to sorry to you.when you reported the door locker was broken, we allocated you to another room immediately, we did not ask you to wait and stand in front of your room. one of our staff already unlock another room for you to have a rest because we do know you are tired. management drive the vehicle to maintenance shop to get the spare key for you this is why it took 45mins back. your request was our priority.our housing keeping staff has 7 years professional experience and also we do not recycle sheets at all. we never adv tennis court online, the tennis court unavailable. we do willing to provide spoons or other supplies if you would like to let us know what you need.We do apologize for the man who was fixing the door, very sorry for that. thank you for your time and El Lago is always keen to be better as much as we can. Sorry for any inconvenience.Best regards

6/10 Okay

Carley

Stayed 1 night in May 2023

6/10 Okay

Theresa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Daughter found a cockroach in the drawer and the back of the door lock was missing in the 1st room we were put in. The room my mum and sister were put in only had 1 dim light in the main living/ sleeping area as the staff said they had no spare light bulbs for the other light fittings. Fridges all froze all contents. Vending machines were all empty. Lounge chair out by pool was broken. However my mum did have a fall from her wheelchair trying to get into her room and transferring to her walker and one of the staff members were very helpful coming in to help us get her up, so thank you for that.
Stayed 4 nights in Apr 2023

2/10 Terrible

Brett

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
run down old with unsupportive staff, noisy, not working, uncomfortable. good location, its a pity about the rest!
Stayed 1 night in Apr 2023