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"During a recent overnight trip to Universal Studios Japan, I stayed at The Park Front Hotel. While my check-in experience began with significant frustration, it was entirely salvaged by the exceptional service of two staff members, Morinaga and Soegami. The room I booked online was described as a "Luxury Floor Deluxe City View Twin Room" that accommodates four people. However, upon arrival, the initial staff member insisted the room could only sleep two and that I would need to purchase an additional room to accommodate the third person in my party. This resulted in an unforeseen expense of over $500, which was particularly stressful given the tight schedule of my trip. The situation was completely turned around when I returned to the hotel later that day and was assisted by Morinaga and Soegami. They graciously found a way to accommodate my party by downgrading my reservation to a room that could fit three people. I was more than happy with this solution and the minimal price difference. Their professionalism, courtesy, and willingness to find a solution were truly commendable, and I believe they should be recognized for their outstanding service. The downgraded room was very nice, and the hotel's location is excellent, with easy access to restaurants, train stations, and the park. The staff in general were also very nice and friendly. Despite the initial check-in issue, the experience was saved by the staff's professionalism."

"Very clean. Great service. "

"Center of all Osaka!"

"amazing location to everything room and staff were great !! would definitely stay here again on my next trip to osaka japan . "

"Great hotel. Clean and room is spacious"

"Hands down great not as good as the Shearaton Grande Hotel but a VERY close 2nd "

"that was great stay overall"

"This was my 2nd time staying at the Candeo the Tower, will always highly recommend. The spa and other amenities breakfast area with the south view over the Oebashi Bridge is a must. A little minus is the toilet size is a bit too small to get in. Other than that, I love the place. "

"Amazing staff"