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Reviews of Reines5 TLV

Reines5 TLV
Reines 5, Tel Aviv

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 102 reviews" "
Rating 8 - Good. 26 out of 102 reviews" "
Rating 6 - Okay. 1 out of 102 reviews" "
Rating 4 - Poor. 0 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Tal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great central location, walking distance to everything. Nice, remodeled apartments.
Stayed 6 nights in Sep 2023
Response from Yaron on 10 Oct 2023
Thank you for your feedback

10/10 Excellent

ARON

Travelled with family
Liked: Cleanliness, room comfort
Great place and location.
All excellent...I spent 4 wonderful days with my family at TLV and Reines5 was part of the experience. Thank you !!!
Stayed 4 nights in Jul 2023
Response from Yaron on 14 July 2023
Thank you so much for your feedback

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, room comfort
Nice place, great location.
Nice place in a great location. Just off the main road to the city one way and the beach the other way. Just off the main road so quiet as well.
Stayed 3 nights in Jun 2023
Response from Yaron on 17 June 2023
Thank you for your feedback.We appreciate it

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The host is lovely and communicative. The location is fantastic. The property is a little run down. The apartment is too small for six people, and there weren’t sheets for six people. The shower has a lot of mold.
Stayed 2 nights in Jun 2023
Response from Yaron on 7 June 2023
Thank you for your feedback

10/10 Excellent

Yudi

Liked: Cleanliness, room comfort
Amazing place! Equipped apartment, very comfy bed and the communications were easy!
Stayed 3 nights in Apr 2023
Response from Yaron on 5 May 2023
Thank you for your feedback

2/10 Terrible

Aurelio

Stayed 2 nights in Feb 2023
Response from Yaron on 2 Mar 2023
Since the guest didn't left any comment, all I can tell is that he was upgraded free of charge to a larger unit with balcony, and that there were no complains during his short stay.

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded our expectations. Excellent location close to transportation, coffee shops, restaurants and grocery store, boutiques etc. Studio apartment was very comfortable, plenty of towels toiletries, bedding and well equipped kitchen. Bright and modern decoration and the bed was very comfortable. Neri the manager was on hand if there were any issues which there weren't. Would definitely recommend
Stayed 13 nights in Feb 2023
Response from Yaron on 2 Mar 2023
Thank you for this great feedback

8/10 Good

Claudia Yvette, Henderson

Travelled with family and small children
Liked: Cleanliness, amenities
The location of the property is in the heart of Tel-Viv, it’s amazing. however when we arrived we had no toilet paper, the heater didn’t work very well, room isn’t cleaned through out stay. It is an apartment basically. The most important I believe it’s not advertised as it should. It is not a 2 bedroom our room had a curtain that separated the room so we were taken back a little by that.
Stayed 6 nights in Jan 2023
Response from Yaron on 25 Jan 2023
I was sorry to read this review because, despite the high score, it is misleading.We have several apartment types to choose from and this guest booked the studio apartment which is the smaller and cheaper option and - not the 2 bedroom apartment (It is important to say that despite being the smaller option, we are still talking about an apartment of about 40 square meters which is more than 2 times larger than an average hotel room).As an apartment hotel, we do not perform mid stay cleaning for short stays, but we always have staff on site who can assist and even perform cleaning if there is anything unusual.From the moment the guest arrived until her departure, our dedicated staff was at her disposal in every matter and provided her with above and beyond service as we provide to every guest.

10/10 Excellent

Iris I

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location. Beautiful apartment.
Response from Yaron on 20 Jan 2023
Thank you for your feedback.

10/10 Excellent

Tal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great Location in the heart of Tel Aviv, The apartment was very comfortable. and the property manager was available and quick to respond.
Response from Yaron on 2 Jan 2023
Thanks for the great review. We really appreciate it.

2/10 Terrible

Einaras, Hermosa Beach

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Basically a motel. Sad condition of the property itself. I’m guessing the other rooms are better, based on other reviews here. But our room was old, worn down, dark, depressing.
Response from Yaron on 28 Dec 2022
I'm sorry the guest felt that way. We always adhere to high standards and as evidence our reviews as excellent hosts are maintained over the years including by the guests who came before you and after this guest. The apartment looks exactly as it appears in the photos, so I assume that this is a matter of coordinating expectations with the travel agency that booked the apartment for him.

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The apartment was large , clean and in a great location , right off of Dizinghoff Square . The manager was always on hand to quickly take care of any problems we had. The shower leaked onto the bathroom floor which is not unusual in Israeli showers. He was quick to respond but was unable to fix the problem. We received as many extra towels as necessary throughout our stay . Be aware that the washer/dryer is not in the unit. It is free , equipped with detergent and in a common area. The only problem is that other people using it left their clothing in it for hours at a time ( we removed it and replaced when we were done ). Also, a priority for us was having a balcony. We were very disappointed by the small round balcony which sadly was not useable as the stools were too high ( felt like we would fall over the railing) and uncomfortable ( a small bistro table and chairs may have made it useable if one would fit the space ) we used it only for drying clothes on the rack. I would still recommend Reines5 . Next time I would be sure that we had an apartment with a larger balcony ( not the round ones pictured on the right side of the building ).
Stayed 5 nights in Oct 2022

10/10 Excellent

Calli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic property to stay at in Tel Aviv. It is seconds from a fabulous square with loads of cafe's, sweet shops, banks, grocery stores and a shabbat celebration every Friday night. It is a 15 min walk to the fabulous Tel Aviv beaches down fabulous streets to take in all the fun of Tel Aviv. If this property is available take it - look no further - it is fabulous! It is a clean, modern apartment. Our suite had 3 bathrooms for our family of 5! It was spectacular - our 3 teenagers loved it.
Stayed 3 nights in Jul 2022

8/10 Good

Guy

Liked: Cleanliness, amenities, property conditions & facilities
This was a very clean apartment and a communicative host - it is nothing like a hotel and very much like hiring an apartment on a flat sharing app. There are no hotel facilities (and that is a good thing you may like). The check in arrangements are easy as you get in to the building and flats using numbers e mailed in advance. The area is central. The building is a pleasant one. My only feedback to the owners would be at the price you’re charging you should be supplying guests with large towels not very small ones where you need two to cover your body. This would have made the experience nicer. I think too it would be nice to leave guests with something small to welcome them on arrival like some still water or a drink. Just little touches which would make the experience nicer and are not that expensive for you. Other than that this is as it says on the tin and nice apartments from which to enjoy tel aviv from in a central area.
Stayed 1 night in May 2022
Response from Yaron on 19 May 2022
Thank you for your feedback. We always provide small and large towels - in that case an unfortunate mistake was made. Sorry for that. That was not supposed to happen.

10/10 Excellent

Hannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar location, super quiet and nice
I stayed for 7 nights in apartment 11 (3rd floor), the place is fully equipped including the kitchen. Staff is very friendly and helpful. Location couldn’t be better, I’ll definitely recommend Reines 5 and will stay here again.
Stayed 7 nights in Jan 2020
Response from Yaron on 18 Jan 2020
Thank you very much for your great feedback

10/10 Excellent

jeremy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Yaron on 3 Jan 2020
Thank you for your great feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent right by Dizengoff square close to all the restaurants, bars & shopping. Short walk to beach. The apartment was very pleasant & clean. Kitchen had all the basics of what you need...dishes..., coffee maker, microwave, fridge. Washer/dryer on site. Plenty of towels. Management was excellent & responded immediately with any concerns or requests. Would definitely stay there again.
Stayed 11 nights in Dec 2019
Response from Yaron on 31 Dec 2019
Thank you for your great feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from Yaron on 18 Dec 2019
Thank you for your feedback

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this property for 12 days. It was great experience, the location was in the middle of Tel -Aviv, close to beach, shopping center and restaurants . Coffee shop with amazing coffee and breakfast was downstairs , property was clean and well maintenance. We will be happy to stay there next time. Thank you so much!!!
Stayed 10 nights in Nov 2019
Response from Yaron on 5 Dec 2019
Thank you for your great feedback

10/10 Excellent

jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Yaron on 29 Nov 2019
Thank you for staying at Reines5 TLV

10/10 Excellent

marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Yaron on 12 Nov 2019
Thank you for your great feedback

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The property was spacious and in a great location. Located in a secure block and has a good size terrace. Good laundry facilities. Handy place to stay at
Stayed 12 nights in Sep 2019
Response from Yaron on 10 Oct 2019
Thank you for your feedback

10/10 Excellent

Sin Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent accommodation
the apartment is in good location, clean , quiet and convenient. check in, check out is efficient, staffs are helpful
Stayed 5 nights in Oct 2019
Response from Yaron on 8 Oct 2019
Thank you for your great feedback

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation rental
This was our second visit to Reines 5. Both apartments we're fabulous. Beds are comfortable with good linens. The whole place is spotless, showers are powerful, plenty of complimentary toiletries. The kitchen is well stocked with the added benefit of a Nespresso machine for great morning coffee. The staff are welcoming and can't do enough to help. The area is great for bars and restaurants, plenty of local supermarkets and shopping. The beach is a 10 minute walk away. Overall a fantastic place.
Stayed 6 nights in Sep 2019
Response from Yaron on 14 Sept 2019
Thank you for that great review - it was a pleasure hosting you again

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful large apartment for our family of 5 in excellent location.
Stayed 3 nights in Aug 2019
Response from Yaron on 1 Sept 2019
Thank you for your positive feedback

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Not as advertised.
The hotel is clean, in great condition, the location is perfect, and the property manager is very nice. However, I was not happy because the listing says - self parking, which I interpreted as no valet. There is only one parking spot available for the entire building which you need to pay extra to reserve. Parking in that neighborhood is very expensive and difficult to even find. In addition, the comfort suite with one bedroom was one room with a curtain separating the 2 beds. My city view was a view of a wall. I complained to Hotels.com and they refunded me for part of my stay, but there was nothing else they could do and I was booked for a week. I felt the listing was not accurate, and what I got was not worth the price. Also, be advised that this is a building with apartments, not a hotel as such. There is no housekeeping, although you can get extra towels from the very nice property manager.
Stayed 7 nights in Jul 2019
Response from Yaron on 24 July 2019
Thank you for your feedback. We truly appreciate it. I am sorry for the gap between expectation and what the experience is, but I read your feedback carefully and saw that it, too, was not free of inaccuracies. The apartment is listed as a studio, meaning one space without a separate living room. The cost of parking is clearly recorded. The description of the property clearly indicates that this is an apartment hotel and not a hotel. I am sorry for any inconvenience caused and happy that despite the gap between expectations and experience, it was in total a very positive experience.

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place in great location
Excellent setup, great service, will recommend to friends and family.
Stayed 4 nights in Jul 2019
Response from Yaron on 8 July 2019
Thank you ofor your feedback

6/10 Okay

Ktjr

Travelled with family
Liked: Staff & service, amenities
Good location, close to city center and beach. Staff not available after 4p.
Stayed 3 nights in Jun 2019
Response from Yaron on 27 June 2019
Thank you for your feedback. We have staff everyday on site until 4pm and 24/7 (always!!) by phone, email, chat, Whatsapp, Messanger and more and someone always ready to come at anytime if necessary

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is very central, not far from Dizzengoff Mall. There is a lift in the complex. Hagai, who always asks if there is anything you need every time you see him, is usually around & Yaron is just a phone call away.
Stayed 21 nights in May 2019
Response from Yaron on 18 June 2019
Thank you for your great feedback

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Yaron on 5 June 2019
Thanks. We appreciate your feedback

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Yaron on 22 May 2019
Thank you. I'm glad that even with such a short notice and preparation time we managed to provide a perfect experience.

8/10 Good

Marie Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Yaron on 19 May 2019
Thank you for your feedack

10/10 Excellent

Josvel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location. And the staff very helpful. We would stay here again if we can
Stayed 5 nights in May 2019
Response from Yaron on 10 May 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great experience here. The apartment was spacious, and the kitchen was fully equipped with cooking supplies and basic staples like oil. The beds were comfortable, and the windows had blackout blinds, which helped make for a restful night's sleep. The owner of the hotel was friendly and accommodating, and he made sure we had a crib for our baby and could check in early so that we could put the baby down for her nap. Also, the property is only about a 10-minute walk from both the beach and the Carmel Market, both of which we loved. The only drawback to this property is that it is in a noisy location, and we heard a lot of street noise at night. Nevertheless, we would absolutely stay here again.
Stayed 2 nights in Apr 2019
Response from Yaron on 13 Apr 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Great apartment in fab location. Located in a restored Bauhaus gem of a house. Comfortable, well equipped and very responsive owner.
Stayed 7 nights in Jan 2019
Response from Yaron on 13 Jan 2019
Thank you for your feedback. We appriciate it

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Excellent. Perfect location. Great for families as the apartments are spacious and well equipped. Hagai ( who is in charge of the apt during the day ) was so helpful friendly and assessable. Fresh towels more supplies any issues with the apt he was always there. Highest recommendation
Stayed 8 nights in Dec 2018
Response from Yaron on 2 Jan 2019
Thank you for yor feedback. We appriciate it

10/10 Excellent

Juan, Conroe, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 bedroom apartment with private patio! Super clean and comfortable. Great communication and service from manager. Walking distance from shops and restaurants. Only negative is parking next door is expensive, but a 2 minutes walk.
Stayed 2 nights in Dec 2018
Response from Yaron on 23 Dec 2018
Thank you for the feedback. There are many parking options 5 minutes walk which are not that expensive

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!!
We stayed at this property for the last two nights of our two week trip to Israel. The place was wonderful. Very spacious with all of the amenities we needed. It’s an apartment with a living room and a full kitchen. I loved that each room had its own heating/cooling unit so each person could be comfortable. The building is secure and located right near the heart of Tel Aviv (the big roundabout)! Yarov with whom I booked the place and Haigi, the “go to” man on site, were absolutely wonderful. They provided helpful info, were very responsive and accommodating, and overall, helped to make my stay wonderful. They arranged for airport transportation for me too. I would definitely stay there again.
Stayed 3 nights in Dec 2018
Response from Yaron on 18 Dec 2018
Thank you for your great feedback (-:

8/10 Good

mary, Nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Yaron on 18 Dec 2018
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, great location, but there is an extra cleaning fee that is for one reason not included in the reservation price.
Stayed 2 nights in Dec 2018
Response from Yaron on 17 Dec 2018
Thank you for your feedback. Although it was mentioned very clearly before booking, we decided not to charge Hotels.com guests for cleaning fee any more. We will continue to maintain a high level of cleanliness for the enjoyment of our guests.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Beautiful modern apartment in fantastic location. Check in and out could not be easier with entry codes for both building and apartment (no chance of losing keys). The apartment was equipped with everything you need for a comfortable stay. It's right on the doorstep of one of the best streets for shopping, bars and great restaurants. Plus it's only a ten minute walk to the beach. The onsite manager was always available for extra towels etc. Loved Tel Aviv and and definitely plan to return staying at Reined 5.
Stayed 5 nights in Nov 2018
Response from Yaron on 24 Nov 2018
Thank you for the great feedback. We appriciate it

8/10 Good

Jennifer, Toronto Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was good and clean. Location was excellent. Staff very helpful.
Stayed 3 nights in Oct 2018
Response from Yaron on 14 Nov 2018
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Yaron on 28 Oct 2018
Thank you for the feedback

10/10 Excellent

Elisah, Haarlem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the appartement was property and enough place Whe dit have à pleasent holiday at Reines 5 TLV And whe will come back when whe travel to Tel Aviv
Stayed 7 nights in Oct 2018
Response from Yaron on 13 Oct 2018
Thank you - we look forward to hosting you again

10/10 Excellent

Frank, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice appartment and very good locacted. Very friendly and helpful hostguide.
Stayed 5 nights in Sep 2018
Response from Yaron on 12 Oct 2018
Thank you very much. We are working hard to give our guests tools to make the most of their stay at Reines5 and TLV. Home Away From Home (-:

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018
Response from Yaron on 7 Oct 2018
Thank you for your perfect feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient in a GREAT area
All went perfectly well — maybe having more towels for a longer stay would have been handy, but great option. Will definitely be back.
Stayed 7 nights in Sep 2018
Response from Yaron on 29 Sept 2018
Thank you for your feedback. We have stuff every day at the site and a live chat where our guests can leave a message and be replied quickly. Replacing towels is not a problem at all (-:

10/10 Excellent

Fiona, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
We stayed here twice on this trip & will definitely be staying here again next trip. Hagai, the manager, was always asking if there was anything he could do for us. There was a lovely large shower in the bathroom, which is a must in my book!
Stayed 9 nights in Jun 2018
Response from Yaron on 16 June 2018
Thank you for your feedback. We look forward to hosting you again (-:

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Yaron on 13 June 2018
Thank you for the feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely equipped apartment in trendy Tel Aviv
A nice little apartment. NOT a hotel. We never spoke to or saw any human. But all info for check in/out was texted and emailed to me. Sry basic apartment. No views, no parking. Just two rooms and two beds. Cheaper than a hotel. Was easy and quick. Easy to find. Would use it again.
Stayed 1 night in May 2018
Response from Yaron on 30 May 2018
Thank you for the feedback.