Taylor Lake Village Hotels, Houston

"Front desk staff (Andrea) holds a grudge if you’re unsatisfied. She also hangs up on you when you call (got hung up on -two separate occasion) I was unsatisfied with the shuttle process. I called once I arrived at the airport pickup area per staff instructions. However, I was not able to get in touch with front desk for about 30 minutes to request for shuttle pick-up. I did appreciate the call-back eventually, after multiple attempts. I requested late check-out and she did not make exceptions or accommodations given the previous mishap. -she instructed to request again in the AM (which is understandable) she was the AM shift as well. In the morning, I requested the late check-out and she just strait stated ‘no’. No checks if it was feasible. After a little negotiation, she budged to 30min. What was surprising is on the way out of the room… right at the 30min mark, she called the room and said ‘it’s check out time’ as we were already on the way out. We definitely felt rushed out. We waited in the lobby for a few hours as our flight was a late departure and it appeared to not be busy. Didn’t see any early check-ins or activity in the lobby. Lastly, (why I say she held a grudge) is I requested the shuttle to head to the airport and she stated 3:30p is the next shuttle out. 3:30p came along and no driver. She was no longer at the front -the next front desk stated she didn’t request it! The two drivers of the shuttle bus to and from the hotel was very friendly. "

"Parking plenty, coffee very bad,rooms ok,front desk excelent,breakfast ok."

"Wonderful stay. Front desk, housekeeping, and room service all polite and amazing. 💕. I had left my diamond ring and they found it and held it for me. So grateful. Pool was very clean , had some ants around the chairs but no biggie. The pool bar is only open on the weekends. I enjoy my stays here. "

"Nice and it’s great for kids activities "

"Room was clean and property was clean but small and not many amenities. "

"Rooms were well maintained. My recommendation in the design is to consider lower vanities so allow kids to brush teeth and wash hands on their own. It’s a kids establishment so rooms should design with that in mind. Dublin doughnuts on property was a good option for breakfast, half the price of in house restaurant. Why is coffee and hot chocolate so expensive though! I liked this smaller resort as o felt safe with my kids. The magi quest was a hit so was the ropes. If your kids would enjoy these get the family pass for 6 persons to use adventure park unlimited. "

"Clean. Friendly desk staff. Breakfast okay."

"Only a one night stay and Everything was excellent until the next morning at 8:00am. The boardwalk was having some major construction near the hotel and started a pile driver at 8:00am. I know that wasn't the fault of the hotel bu it was a sure surprise and no so greT as an early alarm. other than that, it was all excellent."

"Very clean, breakfast has many healthy options… not your typical continental breakfast. Great way to start the day! "