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Reviews of Clarence Hotel

4 out of 5
Clarence Hotel
51 Willow St, Tauranga, Bay Of Plenty

Reviews

9.6

Exceptional

Rating 10 - Excellent. 46 out of 58 reviews" "
Rating 8 - Good. 9 out of 58 reviews" "
Rating 6 - Okay. 3 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel, excellent service and rooms are lovely. A real change to standardised chain type hotels, it was just wonderful and the staff were all lovely.
Stayed 1 night in Aug 2021
Response from Hotel Reception on 8 Aug 2021
Thank you for your feedback. We are happy you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Top Quality Room with a luxurious Bed & top of the range Decor. The bathroom & shower was also amazing! The restaurants downstairs are so good with friendly staff & food to die for. We were there celebrating a special occasion & it did not disappoint - I would highly recommend this place.
Stayed 2 nights in May 2021
Response from Hotel on 3 June 2021
Thank you for your feedback. We are happy you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old world charm. Staff are top-notch. Loved the place
Stayed 1 night in May 2021
Response from hotel reception on 23 May 2021
Thank you for your feedback:)

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish boutique hotel
The room is beautiful. I like it so much, the colour of the fabrics, the pattern on the door, the vintage window, the furry surface of wardrobe, everything. And it's comfortable as well, lovely bed and lovely shower. The old post office building itself is worth a visit.
Stayed 3 nights in Apr 2021
Response from hotel receptuion on 3 May 2021
Thank you for your feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bed and nice shower.
Stayed 1 night in Apr 2021
Response from reception on 29 Apr 2021
Thank you for your feed back

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2021
Response from reception on 29 Apr 2021
Thank you for your feedback

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't regret staying here
The furnishings are really contemporary and pretty swanky. I loved the whole way this old bank has been modified. The bar has the best gin drinks and the atmosphere is wonderful. Just be mindful that this is an older building which has quirks - for those who need 100% quiet, you may struggle with the noise from the bars particularly on Friday and Saturday nights. But it has the best bed I have ever slept in.
Stayed 7 nights in Apr 2021
Response from hotel on 13 Apr 2021
Thank you for your amazing feed back. This year triple glazing is happening at the Clarence Hotel to help reduce the central city noise...:)

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Reception on 6 Apr 2021
Thank you for your feedback:)

10/10 Excellent

B A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Tauranga
Amazing place to stay in tauranga.Great location.Very impressive and restaurant is very good with amazing food.will return
Stayed 3 nights in Jan 2021
Response from Reception on 18 Feb 2021
Thank you for you feed back:) Look forward to seeing you stay with us again.

10/10 Excellent

Sue, NZ

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
this would be the best Hotel experience I have had in NZ
Stayed 3 nights in Jan 2021
Response from Reception on 18 Feb 2021
Thank you so much for your kind feed back :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful but very quirky room! Staff were very friendly. Only gripe was bar shutting very early on a Saturday night. Otherwise excellent stay.
Stayed 1 night in Jan 2021
Response from Reception on 5 Jan 2021
Thank you for your feed back

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Reception on 6 Apr 2021
Thank you for your feedback:)

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Below expectations
The room was not that clean, rust everywhere in the bathroom. Spiderwebs at the corner of the room. No reception when you try to check in and check out.
Stayed 2 nights in Nov 2020
Response from Reception on 14 Dec 2020
Thankyou for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Reception on 14 Dec 2020
Thank you

8/10 Good

Steve, Queenstown-Lakes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great style and central location with good amenities
Stayed 1 night in Oct 2020
Response from hotel on 10 Jan 2021
Thank you

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go-to hotel in Tauranga
Such a lovely room - always love staying here!
Stayed 1 night in Jun 2020
Response from Reception on 13 July 2020
Thank you

10/10 Excellent

AMANDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Reception on 13 July 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Loved the shower and the room had a very nice feel about it.
Stayed 2 nights in Jun 2020
Response from Reception on 1 July 2020
Thank you for your feedback

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Tauranga
Amazing service from all, especially bar team! Great restaurant, comfortable room and beautiful hotel all round. Highly recommend!
Stayed 2 nights in May 2020
Response from Reception on 9 June 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay and great staff. The artwork is amazing and the rooms are so clean and tidy.
Stayed 1 night in May 2020
Response from Reception on 9 June 2020
Thank you for you feedback

10/10 Excellent

Tai chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception on 11 May 2020
Thank you

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy bed to relax
My wife and I stayed one night at the Clarence Hotel (the former Tauranga Post Office). Nice old building but have been fully refurbished and updated. The room was nice and large and provided all the necessities, including a nice comfy bed. Unfortunately the Bistro was closed for renovations so didn't get a chance to eat there - existing pics looked good.
Stayed 1 night in Feb 2020
Response from Reception on 4 Mar 2020
Thankyou for your feedback

10/10 Excellent

Gillian A

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous hotel reception process wasn’t ideal charged twice however it was rectified quickly. Restaurant staff awesome
Stayed 1 night in Feb 2020
Response from Dani on 4 Mar 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from reception on 3 Mar 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot day a bad word about this place. We loved it. Absolutely everything about it.
Stayed 2 nights in Feb 2020
Response from Dani Hotel Reception on 23 Feb 2020
Thank you for you feed back :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this on spec for a one night stopover and we’re pleasantly surprised on now good the hotel is. Lovely attention to detail in the rooms, fabulous bar, friendly and attentive staff and great food. Central location and off street parking make this a real find. Love the decor and ambience.
Stayed 1 night in Feb 2020
Response from Dani on 16 Feb 2020
Thank you for your feedback Great you enjoyed your stay with us:)

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfy place....I’d stay again
Surprisingly, a excellent and comfy unit. Converted from the old post office, the rooms are very modern and nicely redone. One flight of stairs, but no elevator. The staff will help with luggage.
Stayed 1 night in Feb 2020
Response from Dani on 16 Feb 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, loved the décor. Bathroom was enormous with a great shower.
Stayed 1 night in Feb 2020
Response from Reception on 11 Feb 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Clarence on 11 Feb 2020
Thank you

10/10 Excellent

Tabor

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing place! Full of heart and soul. Gr8 design and lots of caring for the very small details.
Stayed 1 night in Jan 2020
Response from Reception on 9 Jan 2020
Thank you for your feedback:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hotel on 9 Jan 2020
Thank you

8/10 Good

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel on 15 Jan 2020
Thank you:)

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Amazing experience. Great location. Wonderful decor etc. Staff clearly enjoyed what they were doing, and were attentive and helpful.
Stayed 1 night in Dec 2019
Response from Hotel RECEPTION on 1 Jan 2020
Thank you so much for your feedback:)

10/10 Excellent

KPDNYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design details are terrific. Beds are comfortable, nespresso machine in room with small tea cakes. Restaurant/bar is lively Asian fusion and any noise abates by 11PM
Stayed 1 night in Dec 2019
Response from Reception on 1 Jan 2020
Thank you for you feedback:)

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Tauranga
I had a great stay, loved the design of the rooms. Sad it's taken me so long to find this place in Tauranga. Highly Recommend.
Stayed 1 night in Dec 2019
Response from Hotel Reception on 23 Dec 2019
Thanks you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from HR on 23 Dec 2019
Thank you for your feedback

10/10 Excellent

Maida, NZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, fantastic location. Rooms are amazingly decorated, very clean and tidy. Staff was super friendly.
Stayed 4 nights in Sep 2019
Response from Hotel Reception on 15 Sept 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room decor and furnishings, nice toiletries, very comfortable bed and good lighting options. Noise from bar very disappointing and spoiled my enjoyment for two nights. I would suggest to the owners that they consider investing in double glazing and possibly sound-proofing if other guests inform them of the same complaint.
Stayed 2 nights in Sep 2019
Response from Hotel Reception on 15 Sept 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from hotel on 8 Aug 2019
thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good conditions and everything in order, excellent service
Stayed 1 night in Jul 2019
Response from hotel on 24 July 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from reception on 29 July 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and rooms but the rubbish was collected from under our window at 7am....a bit noisy soz.
Stayed 1 night in Jul 2019
Response from reception on 29 July 2019
Yes it is early. Sorry about that. regards

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Clarence Hotel on 24 May 2019
Thank you for your review:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Clarence Hotel on 24 May 2019
Thank you for you feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, well located
Nice boutique style, funky hotel nearby the local restaurants by the water and close to the highway for getting around town. Easy parking behind the building.
Stayed 2 nights in Jan 2019
Response from Clarence Hotel Team on 4 Feb 2019
Good Morning Richard, Thank-you for the time to provide your feedback; it is wonderful to read that you enjoyed your stay and found our location very convenient. We look forward to welcoming you back again soon. Warm Regards, The Clarence Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from The Clarence Hotel Team on 31 Jan 2019
Dear Guest, it is wonderful to read that your stay was enjoyable. We look forward to hosting you again in the near future. Warm Regards, The Clarence Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new stylish room, friendly staff a great spot.
Stayed 2 nights in Jan 2019
Response from The Clarence Hotel Team on 16 Jan 2019
Thank-you for taking the time to review your most recent stay at Clarence Hotel. It is wonderful to read your stay was perfect. We look forward to welcoming you back again soon. Warmest Regards, The Clarence Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Friendly staff. The restaurant just downstaris is excelent.
Stayed 1 night in Jan 2019
Response from Clarence Hotel on 9 Jan 2019
Dear Guest, Thank-you for taking the time to provide your feedback; it is wonderful to hear that you enjoyed your stay and found the staff friendly. We look forward to welcoming you back again in the near future. With Regards, The Clarence Hotel Team

10/10 Excellent

Katrina, Gisborne nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful hotel. Did not expect the Hotel to be so nice. Would highly recommend. And i stay in a lot of Hotels etc all around the world
Stayed 1 night in Jan 2019
Response from Clarence Hotel Management on 8 Jan 2019
Good Afternoon Katrina, Thank-you for taking the time to provide feedback on your most recent stay with us. It is such a joy to have such wonderful feedback; we look forward to welcoming you back again soon. Warmest Regards, The Clarence Hotel Team

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Clarence Hotel Team on 4 Jan 2019
Thank-you for taking the time to review your recent stay with us. We look forward to welcoming you back again soon. Warm Regards, The Clarence Hotel Team