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Reviews of Hotel Spa Taninul

3 out of 5
Hotel Spa Taninul
Temazcal, Tamuín, SLP

Reviews

6.8
Rating 10 - Excellent. 35 out of 177 reviews" "
Rating 8 - Good. 57 out of 177 reviews" "
Rating 6 - Okay. 37 out of 177 reviews" "
Rating 4 - Poor. 26 out of 177 reviews" "
Rating 2 - Terrible. 22 out of 177 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful place with wifi only at the lobby
It was a good hotel to stay in the area. No wifi or tvs in the rooms, only in the lobby. Its kind of far from everything but the restaurant is decent, with good food and good prices. Overall it was fine to visit several waterfalls from here. I would recommend it as long as you understand that you will be a bit disconnected from internet and it would be 20 mins to ciudad valles.
Stayed 3 nights in Jun 2023

4/10 Poor

Rock

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go terrible place.
The place is very dated, the grounds are in terrible shape. The pools had mould everywhere and debris floating everywhere. No wifi in the rooms you need to go to the very noisy reception area and the wifi you do get is supper slow. The beds are very old and uncomfortable with staind sheets. The road into Hotel Spa Taninul is about 1.5kms and in very bad shape we had a 4x4 pickup and I would never attempt it in a car. And when we arrived they didn't want to let us take our cooler into the room. Wouldn't even let us bring a bottle of wine to our room.
Stayed 1 night in May 2023

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
Hotels.com shouldn't even list this property! Totally run down, hallways stink, no lights in hallways, grounds unkept and the entire facility doesn't feel safe. We refused to stay there as it was the WORST hotel we have ever found in Mexico!
Stayed 1 night in Sep 2022

2/10 Terrible

Gabriela, Chula vista

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IT ISN'T IN CD VALLES, AS IT'S BEING ADVERTIZED. FRONT DESK STAFF IS HOSTILE, UNTRAINED, UNPROFESSIONAL. FURNITURE AMENITIES, AND EVERITHING ELSE IS DATED. THST IS WHY WE STAYED ONLY 1 NIGHT INSTEAD OF 3. WANT REFUND OF 2 NIGHTS
Stayed 3 nights in Apr 2022

6/10 Okay

Julie

Stayed 2 nights in Mar 2022

8/10 Good

Malin

Disliked: Cleanliness, property conditions & facilities
Ok thanks to pool
The hotel is beat up, but still, thanks to the pool, worth the price.
Stayed 1 night in Nov 2021

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay on weekends.
Stayed 1 night in Aug 2021
Response from Andrea H, Hotel Taninul on 12 Aug 2021
Buen día! Nuestro agradecimiento por sus comentarios y por haber seleccionado a Hotel Spa Taninul, esperamos vernos favorecidos con su visita pronto.

2/10 Terrible

LUCIA DEL ROSARIO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
This location is superb. The rooms were exceptionally clean and the service was excellent. Absolutely no issues whatsoever.
Stayed 1 night in Mar 2020
Response from Hotel Spa Taninul on 17 Mar 2020
Gracias por sus comentarios, son muy importantes para nosotros, nos alegra saber que disfrutó su estancia en nuestras instalaciones.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you are not in the front
The place was nice and comfortable but I was towards the front where the busses arrive so there was noise. I would opt for a room away from the front.
Stayed 1 night in Nov 2019
Response from Hotel Spa Taninul on 20 Dec 2019
Lamentamos el suceso y agradecemos el tiempo que dedico para escribirnos sus comentarios.

6/10 Okay

Karla

Disliked: Cleanliness
Not recommended
We drove in at night time so we did not expect it to be so dark and scary-looking going in. The room smelled musty and the beds were old and not comfortable. We ate at the buffet for dinner and then the next day for breakfast and the food was ok. The only thing we enjoyed about our stay was the pool and the horse ride we purchased but other than that I would not recommend staying here especially if driving in at night time, very dark and scary and in need of a lot of maintenance.
Stayed 1 night in Aug 2019

8/10 Good

Job

Liked: Cleanliness, staff & service, room comfort
My stay at hotel taninul
No one to speak English , air cold but noisy , room had no darkening curtains , room was comfortable but floors slippery , food was very good and filling , pool was refreshing
Stayed 1 night in Jun 2019

8/10 Good

Job

Liked: Cleanliness, staff & service, room comfort
My time at the hotel
No one spoke English when I needed help ordering in the restaurant but the food was tasty. Shower hot & cold water but head sprayed water everywhere. A/c cold but too noisy. No blackout curtain to keep out light from room at night. Floor is slippery when wet in rooms. Bathrooms out by pool smelled of urine. We had four people in our room and they gave us only two towels I had to ask for at least one more to share.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the Continental breakfast was only for the two adults the kids had to pay 75 pesos for each. The bathroom was leaking and the flushing handle didn’t work. The bathrooms were bad.
Stayed 3 nights in Jun 2019

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Good restaurant. All personal is nice and helpful.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice old hotel. Staff was ok but need a bit of training. Excellent maid service Mineral pool was a slimy mess. Never seen a mineral pool like it! Fresh water pool was nice. No comfortable chairs around it Beautiful landscaping wild parrots and monkeys on the hill Restaurant breakfast good. Dinner average Bar and snack shop never open durning our three nite stay Beware don’t park under the big tree in parking area. Bird droppings!!!!! Should be a sign to warn guests. Our car was covered
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a touch of old mexico in rural surroundings and simple - this is a place!Excellent place to relax,no tv or phones in rooms,internet in lobby...birds singing in the morning in lush bamboo trees...perfect pool with warm sulphur water - just beautiful in the morning, surrouded with trees and a bit of vapor,other pool with cold water on the side ...excellent staff...
Stayed 2 nights in Feb 2019
Response from Hotel Spa Taninul on 27 Feb 2019
We appreciate your comment, greetings!

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

RODOLFO, EAGLE PASS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT AMENITIES, GREAT LOCATION TO GO TO AND FROM DIFFERENT TOURISTIC SITES AND STILL BE AWAY FROM THE CITY LIGHTS AND HASSLE. STAFF IS VERY FRIENDLY AND ACCOMMODATING. GREAT PRICE-VALUE
Stayed 2 nights in Jul 2018
Response from Taninul on 8 Aug 2018
We appreciate your comments, we like that you have spent a happy stay, we hope to see you soon.

2/10 Terrible

SERGIO JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WRONG DATE AND YOUR PAGE FOR CHANGING DOES'NT WORK
YOU DID MY RESERVATION WRONG AND THEY DID NOT GAVE ME A ROOM.
Response from HOTEL TANINUL on 19 May 2018
Lamentamos, el inconveniente, pasaremos sus comentarios al departamento correspondiente, de antemano una disculpa.

2/10 Terrible

George, wisconsin

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Horrible hotel. Bed was not comfortable the lamps were dirty no outlet to charge the phone had to physically move a dresser and disconnect one of two dirty, filthy lamps to use the charger. Toilet would drip water and clog after every use. Stay away from it.
Stayed 1 night in Sep 2017
Response from HOTEL TANINUL on 19 May 2018
We regret the inconveniences in the hotel, we will pass the comments to the corresponding department.

2/10 Terrible

Fabien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice place, but wast for a bad management
The hotel is around the nature, where you will be able to see salvage parrots. But this hotel is missing of a "real" management. The front desk employees are not professional at all, and just do not their jobs. The restaurant is correct. The sulfure swimming pool is awful, they are not able to regulate the height of the water and the sulfure water pass thru on the sides of the pool, which make the around of the pool really sliding. the smell of the sulfure and the overflow of the pool make think of a drainage problem... The clore pool is nice. The rooms are missing maintenance, the a/c are noisy and old, bed and pillows are not confortable No tv, no internet This hotel has so much potential, but nothing is done to valorize it. What a wast...
Stayed 3 nights in Aug 2017

8/10 Good

Carol and Dave, Evergreen, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
The hotel is far from everything, but the food in the restaurant was very good and the price was good. The room was clean and spacious. We just didn't have hot water for our shower, it was tepid at best. We showered early in the am. Later, before we checked out of the hotel, there was hot water! So just don't show early! One thing we REALLY enjoyed were all the green parrots that land in the trees in the courtyard in the late PM. It was so much fun to watch them. It was our first experience in seeing parrots in the wild! We traveled by motorcycle and they had us park the bike up on the front porch for safety! We felt it was very secure there.

4/10 Poor

MP, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff is very accomodating, hotel bad condition
A few hours after having checked into our room, we were told we would have to change due to maintenance issues (not sure what these were). We changed to a room were there was only one setting for air conditioning- high. In addition, the air conditioning unit isn't well installed considering that there is a clear gap which allows inside insects to get in. My girlfriend had insect bites. They were prompt in changing the bedding. At midnight, the old toilet gave out and started over-flowing. The water shutoff valve was broken so no way to turn off the water and the hotel maintenance was no longer at the hotel. I had to use a shoestring and some ingenuity to get the water to stop flowing. Bottom line, hotel needs to be remodeled. Pros- Staff is very nice and restaurant food was actually very good.

10/10 Excellent

Benedicto, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, good service, close to every adventure and attraction of Huasteca Potosina.

10/10 Excellent

Benedicto, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, good service, close to every adventure and attraction of Huasteca Potosina.

2/10 Terrible

Amando, Phoenix

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Hotel needs to be refurbish
terrible smell at whole hotel at checking in, later found out the smell came for hot springs outside the hotel, front desk rude and make you unconfortable for the lack of knowledge of their policies, make me use a wrist band to recognized as a already paid hotel or somenthing, Room was terrible very old toilet, all furniture was old in bad maintanence, AC with no plug, no instructions how to use the ac, on top of that the AC air flow direct to the bed very unconfortable over all a bad experience.

8/10 Good

Alejandro, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money.
You get what you pay for.

10/10 Excellent

Felipe

Ok
Stayed 2 nights in Dec 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estancia.
Nos fue bastante bien, el hotel se encuentra como a 10KM de Cd. Valles eso te da mas tranquilidad y contacto con la naturaleza. Tienen una increíble alberca de agua termal de mas de 30 grados de temperatura lo que es magnifico para que cuando regresas de los paseos de ese día, en la noche te puedes dar un relajante chapuzón en esta alberca. La calidad de la comida en el restaurant es muy buena, deliciosa y económica.
Stayed 5 nights in Dec 2023

6/10 Okay

Prøzyk

Stayed 1 night in Dec 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service
Es hermosísimo el lugar y el agua absolutamente deliciosa, pero hace falta algo de mantenimiento de las instalaciones. Una renovada. Arreglo al camino de entrada.
Stayed 1 night in Dec 2023

4/10 Poor

Marco Antonio

Stayed 1 night in Sep 2023

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Es un hotel muy sencillo, las habitaciones limpias, el restaurante sirve alimentos con muy buen sabor, pero, falta mantenimiento general a las instalaciones, todo luce viejo, descuidado La alberca de agua termal está sucia, las mesas y sillas de los alrededores de las albercas también están sucias. Las escaleras para ingresar a la alberca regular, están sueltas. Para llegar al hotel, al ingresar a la propiedad hay que avanzar por un camino que se nota que alguna vez estuvo pavimentado, ahora es peor que si fuera terracería, está lleno de hoyos, en pésimo estado En general, es un lugar tranquilo, con habitaciones limpias pero con mucha pero mucha falta de mantenimiento, se ve viejo y muy descuidado
Stayed 1 night in Sep 2023

4/10 Poor

Juana Maribel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala experiencia
El acceso al hotel es pésimo, está en muy malas condiciones la entrada ya que hay muchos baches, el hotel esta sucio, muy viejo, el aire acondicionado no funcionó, la alberca climatizada huele mucho a azufre, el personal no es amable, lo único bueno es el servicio de restaurante con buen sabor y precios accesibles. En general daría 4/10.
Stayed 2 nights in Aug 2023

8/10 Good

FELIPE DE JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bien, el acceso para llegar terrible
Stayed 2 nights in Jul 2023

10/10 Excellent

DANIEL HERRERA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Hace falta renovacion de infraestructura basica en alojamientos.
Stayed 1 night in Jul 2023

10/10 Excellent

Deyanira

Stayed 1 night in Jul 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El camino para llegar al Hotel en la parte final está muy deteriorado, le falta una recarpeteada completa
Stayed 1 night in Jun 2023

6/10 Okay

Gustavo

Stayed 2 nights in Jun 2023

8/10 Good

ENRIQUE RAMIREZ

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pésimo el camino de acceso al hotel
Stayed 3 nights in Apr 2023

2/10 Terrible

Sayeg

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Deben manetener una limpieza de las albercas más constante. Ampliar los horarios de spa y acabalgata y cumplir con lo que venden, mi reservación tenía Wifi incluido en el cuarto y no lo tuve...
Stayed 1 night in Feb 2023
Response from Hotel Spa Taninul on 8 Mar 2023
¡Buena tarde!Sus comentarios son muy valiosos para nosotros, enviaremos su comentarios al área administrativa. Por el concepto del hotel (descanso) ninguna de nuestra habitaciones cuenta con líneas telefónicas, televisión, ni internet este solo lo encuentra en área de albercas, restaurante y lobby.

10/10 Excellent

Aguirre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para vacacionar
Stayed 1 night in Feb 2023

10/10 Excellent

Cecilia

Stayed 1 night in Jan 2023

8/10 Good

Jose

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Staff & service
Regular
El hotel es bonito pero necesita mantenimiento, el servicio del hotel bueno, del restaurante regular. La alberca de agua termal está muy sucia. Tiene estacionamiento propio. El camino para llegar está lleno de baches, podrían mejorarlo mucho. Por la calidad de instalaciones, el precio de hospedaje es alto.
Stayed 1 night in Oct 2022

10/10 Excellent

JESUS MARIA GARZA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto las aguas termales,comidas excelentes,el personal excelente ,el de recepcion.Las Sritas de Reservacion.Andrea y Anita,y como el Sr Martin.
Stayed 4 nights in Sep 2022

10/10 Excellent

Mauricio

Stayed 1 night in Oct 2022

8/10 Good

ENRIQUE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022