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Reviews of Santhiya Phuket Natai Resort & Spa

5 out of 5
Santhiya Phuket Natai Resort & Spa
8 Moo 14, Khok Kloi, Takua Thung, Phang Nga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews" "
Rating 8 - Good. 11 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 4 out of 53 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shin Yann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in Mar 2024

10/10 Excellent

hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Sybil

Stayed 4 nights in Jan 2024

10/10 Excellent

sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, beautiful and quiet villa each with their own private pool and outdoor tub. If you are looking for serious r&r to mentally unwind, this is the place for you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little further. What it lack in outside dining and shopping it by far the BEST in service. Staff are forever attentive and polite Pa the Guest Relations Office should be commended
Stayed 2 nights in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Armada VVS

Stayed 1 night in Sep 2023

10/10 Excellent

Thanaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Ben

Stayed 2 nights in Aug 2023

6/10 Okay

Tal

Stayed 2 nights in Jun 2023

10/10 Excellent

Nicholas

Stayed 4 nights in May 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, well decorated. Very quiet and attentive staff. But a bit Isolated and expensive prices for anything booked through the hotel making it very expensive to go and see or do anything. Loved it though and can recommend.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful villa with an amazing pool and friendly staff. The area of the hotel is abit isolated
Stayed 4 nights in Apr 2023

10/10 Excellent

Nancy

Stayed 4 nights in Apr 2023

6/10 Okay

Charis S

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself and the garden villa with pool is stunning. Perfect location on a quiet beach. Hotel transfer excellent service. Check in and out easy. Welcome drink as very cheap apply juice. The staff were helpful in suggesting day trips. I do not feel this is a 5 star hotel however. The food quality is very average and disappointing. The Chinese dim sum was the best selection at breakfast. The meat quality was very poor. Over cooked salmon at dinner time. Fruit and vegetables at breakfast/lunch/dinner were good but small selection. Cheap juice from concentrate at breakfast.The wine selection is limited and very poor selection of what is available. A bottle of Veuve Clicquot is almost £200 which is exponentially expensive. Cocktails were expensive for the size. Construction throughout the day was not what you expect at a relaxing 5 star resort. Why does the grass need to be cut at 1pm by the pool area disturbing the peace and quiet? Also construction near the rooms started at 8am. When I requested that the workmen not work near my villa while I was making use of the outdoor bath tub, this request was ignored and the workmen could see into my private garden area from the work they were doing on a higher balcony. Inside the room was very clean but the garden and pool and bath tub area neglected in cleaning. The glass sliding doors were very dirty. Bottled water every day was nice. Mini bar selection good. The hotel offer mosquito spray repellent to guests complimentary.

8/10 Good

HAET NIM

Stayed 3 nights in Mar 2023

10/10 Excellent

Yasemin

Stayed 5 nights in Mar 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely gorgeous property and accommodations. Rooms are spacious and well furnished. The staff are friendly and helpful in every way. A great value!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was above expectations, Pj , Joney & Mim they make my Stay wonderful 🙏💯
Stayed 2 nights in Nov 2022

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and bad
Stayed at the hotel for a week March 2022. The rooms we had were really nice and authentic Thailand. Staff were very friendly and helpful, the reception staff were always available to answer any questions and the restaurant staff especially Kent, Mim and Honey were very helpful too. The swimming pool is large but unfortunately not very clean we had to ask reception if they could get it cleaned which they did but it was just a pity we had to ask and it wasn’t much cleaner after the cleaners had departed. The hotel is very remote and the cost of a taxi if you wanted to go say into Phuket town was quite expensive and added up if you wanted some kind of entertainment at night.
Stayed 7 nights in Mar 2022

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Amazing private villa!!
Stayed 1 night in Dec 2020
Response from Kunyapak Benjerd on 8 Jan 2021
Dear Jo, Greetings from Santhiya Phuket Natai Resort & Spa – Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. We greatly appreciate your kindness in taking your time sharing this amazing review for us. Our Resorts are designed in a traditional style and contemporary Thai tropical, with steep-roofed pavilions, all constructed from luxurious teakwood. Resort furnishings and furniture are also crafted from the same elegant hardwood. We look forward to warm welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Yao Yai, Koh Chang or Koh Phangan. Respectfully yours, Kunyapak Benjerd Customer Service Center Santhiya Phuket Natai Resort & Spa

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
The rooms and service were excellent. Very good design and very relaxing. The food quality was not on par with all other aspects of this extremely high quality of the resort.
Stayed 3 nights in Oct 2020
Response from Kunyapak Benjerd on 28 Oct 2020
Dear Khun Thomas, Greetings from Santhiya Phuket Natai Resort & Spa – Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. Thank you for choosing us as your holiday destination and sharing this perfect review for us. Once again, thank you very much for your positive comment and we look forward to warmly welcoming you back here as our special guest again, or you may visit our Santhiya Resorts & Spas - in Koh Yao Yai, Koh Chang or Koh Phangan. Respectfully yours, Customer Service Center Santhiya Phuket Natai Resort & Spa

10/10 Excellent

Chikara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing luxury facilities and rooms
Amazing luxury facilities and rooms. It's a waste for one night. I recommend staying for multiple days. I would like to visit again.
Stayed 1 night in Sep 2020
Response from Kunyapak Benjerd on 17 Sept 2020
Dear Khun Chikara, Greetings from Santhiya Phuket Natai Resort & Spa – Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. We greatly appreciate your kindness in taking your time sharing this amazing review for us. Our Resorts are designed in a traditional style and contemporary Thai tropical, with steep-roofed pavilions, all constructed from luxurious teakwood. Resort furnishings and furniture are also crafted from the same elegant hardwood. We are very excited to read that you appreciated our beautiful resort with traditional Thai style, effective facilities and perfect staff services. Once again, thank you very much for your positive comment and we look forward to warm welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Yao Yai, Koh Chang or Koh Phangan. Respectfully yours, Kunyapak Benjerd Customer Service Center Santhiya Phuket Natai Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I stayed here for two nights for a chance to relax and unwind. The room and outdoor area including the private pool were beautiful and exactly as we expected. The Thai style was a nice touch. The staff were friendly. Watching the sunset from the beach was an amazing experience as it was very private and only a few people close by. Would definitely recommend stopping by a Seven Eleven on your way to the hotel as we did to buy snacks, water etc as there is nothing close by. Would recommend buying beer down the street from the small roadside restaurant as beer was 60 Thai Baht for a small bottle compared to the high price in the minibar. Very limited options for food nearby. Due to this, we decided to eat at the hotel. We were both very disappointed with the food. We would take off 1-1.5 stars for this. The quality of food was below average and the options on the restaurant menu were very limited and not up to par for a hotel of this caliber. It was obvious that the food was not all fresh. It's one thing if the price matches the quality of food being offered. However, in this case; the food was below average and the prices were astronomical for what was offered. The free breakfast was also very average compared to other hotels we stayed at in Thailand that were much much cheaper. Besides the quality of the food, everything else was exceptional and we both enjoyed our time here.
Stayed 1 night in Feb 2020
Response from Graiphat P. on 13 Mar 2020
Dear Valued Guest, Greetings from Santhiya Phuket Natai Resort & Spa - Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. Thank you for sharing this review for us via our Expedia.com page. We are really glad that you were totally satisfied of your stay but we do apologise for any disappointment that may cause during your stay. Santhiya has its own concept to respond to every single customer expectation. Hopefully, we could have a chance to service you again. Respectfully Yours, Graiphat P. Customer Service Centre

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architecture. Excellent service. Spacious rooms.
Stayed 1 night in Jan 2020
Response from Graiphat P. on 6 Feb 2020
Dear Valued Guest, Greetings from Santhiya Phuket Natai Resort & Spa - Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. Thank you for sharing this review for us via our Expedia.com page. We are really glad that you were totally satisfied of your stay. Santhiya has its own concept to respond to every single customer expectation. Hopefully, we could have a chance to service you again. Respectfully Yours, Graiphat P. Customer Service Centre

8/10 Good

Rainer, Friedrichshafen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robi, Minusio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robi, Minusio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Hotel! Super schön und sehr saubere Zimmer! Super freundliches und hilfsbereites Personal! Würden wir sofort wieder buchen!
Stayed 7 nights in Jan 2024

8/10 Good

Mirjana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr schönes und gepflegtes Hotel
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高
物超所值，服務好，房間和私人泳池很乾淨，公共泳池大，沙灘一流，沙幼水清。
Stayed 3 nights in Oct 2023

2/10 Terrible

Silvan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Schrecklich, kenne die anderen Santhiya bereits, diese auf Phuket ist einfach nur enttäuschend. Personal unfreundlich, sind eher damit beschäftigt auf dem Telefon zu tippen als die Gäste zu bedienen. Der Sandstrand ist zugemühlt, zudem ist Baden im Meer verboten (rote Flagge) Die Zimmer sind ganz okay, man hört jedes Wort der Nachbaren. Als Gast kriegt man gebrauchte flip flops, die werden am Check out verrechnet. Werde dieses 5 Stern Hotel nicht weiter empfehlen. Ganz klar ein 3 Stern Hotel / Hostel
Stayed 9 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Lalthuama

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schön
Stayed 5 nights in Aug 2023

10/10 Excellent

ChingChen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很讚的飯店
非常棒的飯店，服務好，裝飾美，價格合理，非常完美
Stayed 2 nights in Jul 2023

2/10 Terrible

MAYUKO

Stayed 6 nights in Apr 2023

2/10 Terrible

MAYUKO

Stayed 6 nights in Apr 2023

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel zum entspannen und mit den liebevoll, stylischen Privatbungalows in eine andere Welt einzutauchen.
Stayed 2 nights in Mar 2023

10/10 Excellent

CHANTAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel est sublime, piscine extra et plage de sable fin avec mer turquoise. Le petit déjeuner est limité en choix. Le restaurant de l’hôtel est bien, la nourriture y est bonne. La chambre est magnifique avec piscine privée. Il faut savoir qu’il y a un coq, donc on est réveillé de bonne heure car il chante fort et à toute heure. Aucun restaurant autour, il faut prendre un taxi pour aller au village le plus proche mais les taxis sont très cher. L’hôtel est isolé de tout commerce. Nous connaissons le Santhiya de Koh Yao Yai et nous pouvons dire que nous le préférons à celui là. Suggestion pour l’hôtel, vous devriez louer des vélos ça serait vraiment bien. Dans l’ensemble l’hôtel est bien et nous le recommandons pour des vacanciers qui aiment rester à l’hôtel car on est loin de tout.
Stayed 4 nights in Jan 2023

10/10 Excellent

Shideh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
This is a quiet place with a beach from heaven The staff are just simply the best PJ took well care of us. 11 lovely days passed by quickly If you are looking to recharge your batteries this is the place And you still can do activities around the resort New Year’s Eve there was a nice dinner with entertainment Everything about this place is calming If you are looking to party , keep looking this place is peaceful thank you to the team
Stayed 11 nights in Dec 2022

10/10 Excellent

pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herrliches Weekend ohne Stress
Wir hatten uns während unseres 2-tägigen Aufenthalts rundum wohl gefühlt. Die grossen Zimmer in den Villas sowie die privaten Pools waren sehr angenehm und trugen viel zu unserem Wohlergehen bei. Der kurze Spaziergang durch die gepflegte Anlage zum Restaurant, zum grossen Pool sowie zum Strand war stets abwechslungsreich. Immer gab es was zu sehen. Sämtliche Angestellten, denen wir begegnet sind, waren sehr freundlich und hilfsbereit. Auch das Essen im Restaurant hatte uns ausgezeichnet geschmeckt. Die Qualität der Lebensmittel erschien uns überdurchschnittlich gut. Das Einzige das mich etwas gestört hatte, waren die Tablets zur Bestellung des Menüs. Ich bin für so etwas vielleicht schon etwas zu alt 🤔. Ich hätte hier herkömmliche Menükarten und die persönliche Entgegennahme der Bestellung bevorzugt. Wir kommen sehr gerne wieder in dieses Hotel zurück.
Stayed 2 nights in Jun 2022

8/10 Good

Mie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and luxury pool villa.
I had a fantastic stay. However due to covid a lot of the hotel was shut down (like shop and library) and it wasn't possible to book any tours. Language was a bit difficult as only a few staff members spoke fluent English. I had hoped for a better breakfast which I found quite limited with the same items every day. No difference in types of fruits or juices which were a bit monotonous over 6 days. Sourroundings and room were perfect and the service level top of the line.
Stayed 5 nights in May 2022

8/10 Good

Bogumila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Chatcharin Matsombat on 16 Dec 2021
Dear Bogumila, Greetings from Santhiya Phuket Natai Resort & Spa – Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. We greatly appreciate your kindness in taking your time sharing this amazing review for us. Our Resorts are designed in a traditional style and contemporary Thai tropical, with steep-roofed pavilions, all constructed from luxurious teakwood. Resort furnishings and furniture are also crafted from the same elegant hardwood. We look forward to warm welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Yao Yai, Koh Chang or Koh Phangan. Respectfully yours, Kunyapak Benjerd Customer Service Center Santhiya Phuket Natai Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible, devoted and always trying to help. The food is great and the choice abundant, room service is efficient and fast and so polite. Room s are confortable (I stayed there a bit more than 3 weeks so I could change room to experience different environment. Polls are good size and always clean like the rest of the venue. The only little turn down is that the entire complex is made with wood and wood gets grey very fast under the hot sun so it makes the overall look of the complex looking somewhat under maintained but it is not the case.
Stayed 28 nights in Feb 2021
Response from Chatcharin Matsombat on 30 Mar 2021
Dear valued guest, Greetings from Santhiya Phuket Natai Resort & Spa – Traditional Thai-style luxury beach resorts on Khok Kloi’s Natai beach. We truly focus on the customer services and do care about guests' living. Last but not least, we are more than happy that you appreciated services from our service-mind staffs. They would be so proud of themselves and could not wait to serve you again for any of your further trips with Santhiya! However, we are really sorry for the inconvenience caused during your stay. Please rest assure that your feedback means a lot to us. We will take your comments as lessons for us to improve our business. We will make your holiday satisfaction. Once again, thank you very much for your positive comment and we look forward to warmly welcoming you back here as our special guest again, or you may visit our Santhiya Resorts & Spas - in Koh Yao Yai, Koh Chang or Koh Phangan. Respectfully yours,