Dear MR. AliThank you for your review. I am very sorry that you had an unpleasant stay. Let me explain to you that the room you booked is a small double room (windowless), if you booked a room without window, definitely the room is without window, if you want the room to have a window, next time you can book the following room types with windows, for example: Medium Industry style (Restricted view), Elite Room (Street view), Medium Room (Cinema Park View) ,The above three room types although the price is higher but can satisfy your need for windows I think it is worthwhile, the graffiti wall outside the window is from different countries of the coloring masters said coloring. ), Medium Room (Cinema Park View) Although the price of the above three room types is higher, but it can satisfy your need for windows, I think it is worthwhile, the graffiti wall outside the window is painted by masters of coloring from different countries.Room type name - SMALL DOUBLE (WINDOWLESS), space size are noted in the booking website for travelers to check in before reference to the room space can meet your needand the small double room (windowless) you booked has stated that the room space is 129 sq ft booking website and the room space we provide is 129 sq ft, and the room space we provide is 129 sq ft, there is no deception, if you think the space is too small, you can choose a room with more space, such as medium or large room. However, in the restroom section, there is a shower curtain separating the shower space from the toilet space, and a glass door separating the restroom from the toilet space, so we don't know which part of the restroom is not separated as you said making it inconvenient for you to use, can you let us know more details so that we can improve it?The towels in the guest rooms are handled by a professional cleaning company recognized by the government. We are sorry that the towel part of the room was a problem for you, and we will review it and improve it.If you encounter the same problem next time, please feel free to contact our staff so that we can replace the towels for you immediately.Art'otel is located in an art part of Ximending, Art'otel has a cinema park view like no other hotel in Ximending, and is surrounded by the wonderful work of master painters from around the world, with graffiti wall paintings that are updated every 3 months, we found out that you check in time between 6pm-7pm and checked out early before sunrise, and it was really difficult to see the wonderful art during your stay because it was dark or not yet sunrise, we will take the initiative to introduce you to the art-filled next time you stay with us.We hope you will be satisfied with our explanation, so that you have an unpleasant stay experience we are really sorry, hope that in the future you can give us the opportunity to serve you again.Here is our contact information: rsvn@artoteltaipei.com Please feel free to contact us if you have any further fee

Dear MR/MS ChenHsiangThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR. EdgiThank you for taking the time to rate us.I'm glad you like our service, It is our responsibility to make every guests feel welcome. As you said Hotel location is really good and very quiet. We hope to have a third chance to serve you in the near future. Thank you. A regards, THOMASART’OTEL TEAM

Dear MR/MS DeneyshThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR/MS RachelThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

尊敬的貴賓 您好感謝您撥空為我們進行評價。很開心您喜歡旅館的地理位置、滿意客房的乾淨度以及我們的所提供的服務。希望在不久的將來有機會再次服務您。謝謝。艾特文旅 團隊 NAOMI

Dear MR/MS SallyThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR/MS HuiThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR/MS CHUN-TEThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR/MS Te HaoThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear MR/MS CHENG-WENThank you for your review and hope to have the opportunity to serve you again in the near future.Thank you.A regards, THOMASART’OTEL TEAM

Dear Mr. Russell, We highly appreciated your feedback .Due to we just updated the high speed wifi internet in every room, so there are still some glitches in it. We apologize of the inconvenience it had brought to you during your stay.