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"The hotel is clearly an older building and in need of renovation in many places, but the staff was friendly and responsive, and the room was clean."

"Hot tub never working, saw carpet beetles. However, really enjoy a lot about the Polynesian and will come back. "

"Great room and staff is very hospitable "

"Overall, the hotel has a great location, nice amenities, and a well-maintained property. The staff were friendly and the place has a pleasant overall atmosphere. That said, a few things felt inconsistent with expectations. At check-in we were asked to sign a document listing fairly high damage charges for various items. After that, it was surprising to enter a room with visible wear—scuffed walls and what looked like a watermark on the ceiling from a past leak. Since I work in property management, I documented the room condition right away, but it wasn’t the best first impression given the strict damage policy. We also booked a dog-friendly suite, but were told our dog couldn’t be left alone in the room and had to accompany us whenever we left the hotel. For a pet-friendly room, that felt a bit restrictive and could be challenging for some travelers. The property itself is clean and the staff were polite, but there are more rules and potential fees than I’ve seen at similar hotels (for example, charges for lost pool towels). There’s also a blanket ban on any marijuana products. While no-smoking policies make sense, the rule seemed broad—especially in Washington where non-smoking medical CBD products are legal. Overall, it’s still a lovely property and we enjoyed the location and amenities. Now that we understand the policies, we’d simply plan differently next time."

"Often in Ocean Shores, over the years I have found winter visits can be hit and miss with pool availability. They not only had the pool open and available but keep it open later than other hotels in the town."

"Clean room, staff was great, i highly recommend this place. "

"We have been to Ocean Shores many times over the last 22 years. In the past we have stayed at other hotels that are very close by. This was our first stay at the Grey Gull due to others were full. Turns out this one was way more reasonably priced then the others and it was on a clam dig weekend. The room was nice and even had a separate bedroom which I did not notice when I booked it. This will be where we stay in future visits to Ocean Shores. Thank you, Don"

"The property is pretty nice. They’ve tried to upgrade it, but it’s an older building. The management was fantastic and let us check in early and even opened the pool and hot tub early. The only reason I don’t give it five stars is the floors, especially under the beds, were dirty. "

"Not clean, staff was nice, beach access was closed."