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"Communication "

"I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap. Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no...

"I had to book this because of issues at noor jahan hotel. Mustafa at the front desk was very welcoming and all my needs taken care by him. Highly recommend anyone looking for a place to stay. Place is clean and comfortable. "

"Very good hotel. The rooms were very spacious and comfortable, Staff were very friendly and helpful. Had a great stay. Highly recommend."

"Rooms were pretty much like the pictures, staff really stood out and were very helpful. Whether it’s laundry, direction, literally anything you might want/need, the staff there can organize it for you. "

"This was our first time in Bangladesh and the hotel staff was very helpful and supportive. The hotel room and everything was excellent. The front desk staff were always available when we needed something. Overall, our experience was very good. Thank you !!"

" We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan "